Flight delay and cancellation compensation, Thomas Cook ONLY

chili2001

jacksback wrote: »

Thank you chili the post has now gone as I was about to answer it. You have stated exactly my point,, nowhere on the MCOL site is there a provision for if this happens!! It doesn't look like I'm going to get any advice on here either!

I wouldn't worry about it. If you have a letter stating that they were going to pay up for one flight then it will just make TC look stupid in court.

jacksback

chili2001 wrote: »

I wouldn't worry about it. If you have a letter stating that they were going to pay up for one flight then it will just make TC look stupid in court.

Yes thats what I thought,, then again I have about 30 emails which makes them look stupid as they've never answered one question I've asked them so not a problem :j

MiniEgg

Centipede100 wrote: »

Were you on the first flight back or the second?

Hi Centipede 100. I was on the second flight on the following day. I should have flown home on the 12th but finally got home late on 13th August.

blondmark

jacksback wrote: »

Thank you chili the post has now gone as I was about to answer it. You have stated exactly my point,, nowhere on the MCOL site is there a provision for if this happens!! It doesn't look like I'm going to get any advice on here either!

Of course you are! It's fairly standard to acknowledge service and indicate an intention to defend the entire claim. Firstly this buys them a further 14 days and secondly it rattles inexperienced claimants. The airline can still settle the claim in full later, and be no worse off. It just leaves their options open and might tempt you to settle for less if you lose your nerve.

Depending on the wording, an offer to pay one of the two claims does not necessarily indicate any liability to do so. But it's for you to adduce that evidence and for the court to draw any inference from it, if it ever gets that far.

I see no reason to be concerned. MCOL don't have a section on tactics - that's all it is.

jacksback

blondmark wrote: »

Of course you are! It's fairly standard to acknowledge service and indicate an intention to defend the entire claim. Firstly this buys them a further 14 days and secondly it rattles inexperienced claimants. The airline can still settle the claim in full later, and be no worse off. It just leaves their options open and might tempt you to settle for less if you lose your nerve.

Depending on the wording, an offer to pay one of the two claims does not necessarily indicate any liability to do so. But it's for you to adduce that evidence and for the court to draw any inference from it, if it ever gets that far.

I see no reason to be concerned. MCOL don't have a section on tactics - that's all it is.

Thanks Blondmark thats all I needed Centipede decided after telling everyone their only option was to go to court he would be 'spoon feeding' to let us know what happens next!

blondmark

jacksback wrote: »

Thanks Blondmark thats all I needed Centipede decided after telling everyone their only option was to go to court he would be 'spoon feeding' to let us know what happens next!

Well he's right of course.

Altarf

Flight TCX1867 Izmir to Gatwick 30/06/2012 delayed overnight. Something broken on the plane, I believe (but never confirmed) that they needed to fly an engineer out from the UK to fix it. Put up at TC's cost in a hotel overnight.

A letter to Thomas Cook last July (prior to the decision) got the standard "go away" letter back.

A letter in October following the decision was not responded to.

A chase up letter in January produced a voucher for the £687 (€800) claimed.

A phone call followed by an email produced a cheque for £687.

chili2001

Well just had conformation from my insurance company they are providing a solicitor (who have contacted me already!) for me now to deal with this thank goodness. And as i've just had the rude "take us to court if you like" letter from TC the news couldn't have come at a better time. Please, everyone check your home or car insurance for this cover.
Better still, the small print says: "We expect the costs incurred to be
proportionate to the value of your claim and may choose to pay you
the value rather than continue with the claim". So if the claim is going to cost them over £600 they will just pay me it which suits me.

Has anyone out there taken them to court yet? There seems to be a lot of claims pending but i've heard no outcomes yet. Anyone?

badbobby

chili2001 wrote: »

Well just had conformation from my insurance company they are providing a solicitor (who have contacted me already!) for me now to deal with this thank goodness. And as i've just had the rude "take us to court if you like" letter from TC the news couldn't have come at a better time. Please, everyone check your home or car insurance for this cover.
Better still, the small print says: "We expect the costs incurred to be
proportionate to the value of your claim and may choose to pay you
the value rather than continue with the claim". So if the claim is going to cost them over £600 they will just pay me it which suits me.

Has anyone out there taken them to court yet? There seems to be a lot of claims pending but i've heard no outcomes yet. Anyone?

Firstly, I'm off to court. It's been reallocated to my local court at my request on the questionnaire, but a judge hasn't looked at it yet so I'm awaiting a date.

Secondly, what impact will using legal cover have on future renewal costs?

Surely you'd have to disclose this as a claim?

Also, would an excess be charged?

I think it depends on one's legal/professional background but I'm not sure that I'd personally use it to make this claim. I would have thought it's more useful if you are either defending a claim or looking to recover a much more significant amount.

Thoughts?

chili2001

badbobby wrote: »

Secondly, what impact will using legal cover have on future renewal costs?

Surely you'd have to disclose this as a claim?

Also, would an excess be charged?

Legal cover is almost always an optional "add on" to insurance policies in return for an extra premium. As I am using a previous insurer who covered me at the time of the delay it doesn't affect my renewal costs (I'm not sure it would anyway). I don't understand about disclosing this as a claim? You mean to a new insurer? No excess is charged.

As most people pay extra for this cover they might as well use it! If your confident enough and have the countless hours to take this on yourself then good for you, but I have a very heavily pregnant partner to deal with as well so my time is at a premium!