Flight delay and cancellation compensation, Thomas Cook ONLY

dene-aldo

Anyone wanting the rest of the letter which details scheduled times and actual times, just ask and I'll type out the rest

zzzLazyDaisy

Centipede100 wrote: »

Corrected your post above;)

Actually I was referring to a LBA to Thomas Cook :-)

Mark2spark

zzzLazyDaisy wrote: »

Actually I was referring to a LBA to Thomas Cook :-)

Well you can do that, but only give them 14 days and then file MCOL.

CHP47

Hi Everyone,

It seems Thomas Cook are sending out thousands of standard letters.Can anyone tell me what is the right address to send letters when you are considering court action against Thomas Cook.I keep getting told different ones.

Many thanks
CHP47

chili2001

CHP47 wrote: »

Hi Everyone,

It seems Thomas Cook are sending out thousands of standard letters.Can anyone tell me what is the right address to send letters when you are considering court action against Thomas Cook.I keep getting told different ones.

Many thanks
CHP47

It's in the FAQ mate although I think its this one:
Thomas Cook Airlines Limited,
The Thomas Cook Business Park,
Coningsby Road,
Peterborough,
PE3 8SB.

jacksback

I received this from TC if it helps anyone.

I can confirm that our Legal Department is based in Bradford, the Peterborough address can be used, but it just takes longer to get to Bradford, hence the reason I advised to send straight to Bradford

Thomas Cook Customer Relations
2-4 Godwin Street
Bradford
BD1 2ST

chili2001

jacksback wrote: »

I received this from TC if it helps anyone.

I can confirm that our Legal Department is based in Bradford, the Peterborough address can be used, but it just takes longer to get to Bradford, hence the reason I advised to send straight to Bradford

Thomas Cook Customer Relations
2-4 Godwin Street
Bradford
BD1 2ST

If they told you that then the opposite is probably true!

Deborah439

I've never used a Forum before so I'm not sure if this is the right place, but hope someone can advise me.
I have contacted Thomas Cook regarding a flight delay in 2009, but they are unable to look into this until I provide proof that we were on the flight. They are asking for either a confirmation invoice, ticket booklet or boarding card. After all this time I do not have any of these. I'm sure if they really wanted to, they could access this information themselves- they MUST have records of their passenger lists- but obviously a vested interest in being uncooperative.
Has anyone got any ideas please on either how I could find this information, or whether Thomas Cook are obliged to provide this for me?
Thanks

alberto2012

Hi,

My wife and I would really appreciate some advice in relation to claiming compensation from TCook.

We were scheduled to fly from
Glasgow - Calgary at 1645. Wed 29th July 2009. on flight TCX009K

We did not leave on a plane until 1317 on the Thurs 30th

We were always led to believe (both at the time at airport + also through email correspondence following a complaint letter after our holiday) that we were DELAYED through "mechanical/technical problems"...

So,
After using 'flightstats' we have discovered the flight TCX009k is not recorded at all??
The only flight to calgary on that day was TCX873 and was recored as CANCELLED. ?

To help the confusion a little the plane was meant to be coming from Gatwick, now that flight number is TCX9...

I am confused as what to do next..

alberto2012

Deborah439 wrote: »

I've never used a Forum before so I'm not sure if this is the right place, but hope someone can advise me.
I have contacted Thomas Cook regarding a flight delay in 2009, but they are unable to look into this until I provide proof that we were on the flight. They are asking for either a confirmation invoice, ticket booklet or boarding card. After all this time I do not have any of these. I'm sure if they really wanted to, they could access this information themselves- they MUST have records of their passenger lists- but obviously a vested interest in being uncooperative.
Has anyone got any ideas please on either how I could find this information, or whether Thomas Cook are obliged to provide this for me?
Thanks

Same boat as you!

The only thing my wife and I have of proof is an email reply to our complaint letter back in 2009.

But to make things confusing, the flight number that is quoted on the email, when I use that on flightstats it is not recognised/recorded?

So I cant really use that as proof..