Flight delay and cancellation compensation, Thomas Cook ONLY

TonyM19

111KAB wrote: »

Plenty of links on MSE for an SAR template however pointless duplicating if you are going NWNF and yes considerable number of people have gone NWNF and several posts on threads in respect of one particular firm.

I'm 'considering' NWNF, nothing definite - trying to balance out the time it takes with the commission they would take.

Anybody link me to one of the links on MSE for an SAR template?

Vauban

TonyM19 wrote: »

I'm 'considering' NWNF, nothing definite - trying to balance out the time it takes with the commission they would take.

Anybody link me to one of the links on MSE for an SAR template?

If you google "SAR template" the third link seems useful. Would you like me to cut your hair as well?

Winchy

After 4 months of complaints, 2 rejections from Thomas Cook, no response from Watchdog, 1 response from CAA to say I need to fill in more forms and a final response from CAA to say they had sent my complaint to the airline to assess within 8 weeks. 12 weeks later and me forgetting about the case, I have received a voucher for £1020 on a Thomas Cook holiday for this year.

I’ve read people have complained and asked for cash. We’ve just bought our first house and were a bit gutted we wouldn’t be able to afford a holiday this summer, this has helped sway our decision!

David_e

Winchy wrote: »

I have received a voucher for £1020 on a Thomas Cook holiday for this year.

I’ve read people have complained and asked for cash. We’ve just bought our first house and were a bit gutted we wouldn’t be able to afford a holiday this summer, this has helped sway our decision!

Well why not request the cash you are entitled to, get a cheaper holiday from another provider and you will still have a few pounds for your first mortgage payment?

rosie-rae_2

Hi, Has anyone else claimed against Thomas Cook for flight TCX2478 ON 19/07/13 Manchester to Mahon. The flight was delayed for over six hrs. The unusual thing here is the flight actually took off on time but we, and some other passengers, were put on a later flight.
They rejected my claim and just quoted 'technical problems'. I referred it to the CAA who subsequently referred it back to Thomas Cook. They still deny any wrong doing. Is there any way to find out if they were at fault before taking it to a small claims court?
I would be extremely grateful for any advice as I don't know how to obtain any more information about this flight.

Vauban

rosie-rae wrote: »

Hi, Has anyone else claimed against Thomas Cook for flight TCX2478 ON 19/07/13 Manchester to Mahon. The flight was delayed for over six hrs. The unusual thing here is the flight actually took off on time but we, and some other passengers, were put on a later flight.
They rejected my claim and just quoted 'technical problems'. I referred it to the CAA who subsequently referred it back to Thomas Cook. They still deny any wrong doing. Is there any way to find out if they were at fault before taking it to a small claims court?
I would be extremely grateful for any advice as I don't know how to obtain any more information about this flight.

Why were you not allowed to board the 'plane? If your flight took off as planned, you were "denied boarding", rather than delayed. This is important because the defence of "extraordinary circumstances" cannot apply to "denied boarding" claims.

David_e

rosie-rae wrote: »

They rejected my claim and just quoted 'technical problems'. I referred it to the CAA who subsequently referred it back to Thomas Cook. They still deny any wrong doing. Is there any way to find out if they were at fault before taking it to a small claims court?

What technical problem makes them send off an aircraft without a number of the paying passengers?! (I'm assuming you were on time checking in.) I wouldn't waste any further effort trying to reason with them. Send your NBA.

Sorry, Vauban posted while I was writing. His is a far better response but same result - NBA then court.

CobyBenson

rosie-rae wrote: »

Hi, Has anyone else claimed against Thomas Cook for flight TCX2478 ON 19/07/13 Manchester to Mahon. The flight was delayed for over six hrs. The unusual thing here is the flight actually took off on time but we, and some other passengers, were put on a later flight.
They rejected my claim and just quoted 'technical problems'. I referred it to the CAA who subsequently referred it back to Thomas Cook. They still deny any wrong doing. Is there any way to find out if they were at fault before taking it to a small claims court?
I would be extremely grateful for any advice as I don't know how to obtain any more information about this flight.

Reading between the lines I'd say there was a technical problem affecting the aircraft scheduled to operate your flight so they used a replacement aircraft, which unfortunately had too few seats.

As Vauban says, there is no defence of extraordinary circumstances for denied boarding so I think you're on to a winner.

Write to the airline again threatening court proceedings, they'll probably offer you vouchers, refuse those and then enjoy spending your hard earned cash

blondie1234

Hi I'm new to the blog and not sure if I'm posting in the right place. We were delayed over 7 hours on a flight from Corfu to Glasgow. I sent a couple of letters to Thomas Cook who eventually responded in April last year by email to say the delay was down to technical issues so they were not responsible. I noticed on the website that new regulations were published in July 13 which covered technical issues so thought I might try to claim again. I tried to use the CAA consumer portal but each time I enter the details I get a pop up box saying CAA only deals with complaints about an airline if you have travelled from a UK airport. Please check our website for more details on the types of complaints CAA deals with. As it was our homeward bound flight that was delayed does this not count?
Anyone any ideas?
Thanks

katyjane80

Hi all i used the template letter to complain about a flight from Manchester to Palma in 2012 with Thomas Cook which was delayed 4 hours, the flight home was also delayed for 3.5 hours... I have received a response today

I am writing in response to your letter regarding your recent outbound travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

Cheryl Moran

Customer Relations

Does anyone think it is worth going down the CAA route? the homeward bound flight isn't mentioned either in the response cheeky beggars! thanks