Flight delay and cancellation compensation, Thomas Cook ONLY

Oliver_Klozoff_2

Hey all, did some searching. According to the MCOL user guide pp11:

Money Claim Online – user guide
11
c) Providing a valid address for each Defendant
You need to provide a full address within England and Wales for each defendant,
including the post code.
This is known as their service address.
MCOL does not have
jurisdiction outside England and Wales, claims issued to addresses outside England and
Wales will be invalid.

A) if the defendant is an individual the claim must be served to their usual or last known residential address

if the defendant is an individual using a trading alias then the claim may be served to their usual or last known residential address or their place of business

C) if the defendant is an organisation then the claim may be served to their registered office or to the address where you have been dealing with them


Further information on choosing the address for service correctly can be found in the Civil Procedure Rules 6.9. An online version of the Civil Procedure Rules can be found at:
http://www.justice.gov.uk/courts/procedure-rules/civil/rules/
.
(source: http://www.justice.gov.uk/downloads/courts/mcol-quickstart-guide.pdf)

The bolding is mine, so it would appear that if I have been corresponding via post I could use that address. I didn't see further instructions about what address to use after clicking the link, bit short on time now sorry. I did see somewhere before clicking the link for the guide not to use a po box. We called them and they told us to use the Falkirk address as the registered address has no one there to sign for it, suggesting it's a po box.

The address we used was:

Thomas Cook Direct
Unit 4
Central Business Park
Larbert
FK4 5RU
Scotland

We've always gotten prompt replies from this address. Of course if using for MCOL change name or put ATTN: Thomas Cook Airlines Ltd.

If I've missed something someone please correct me. HTH

SUPER_CAT

I was on the flight from Kos that was delayed nearly 6 hours plus 2 hours spent at the airport. Had to ask th TC rep about refreshment voucher & told to go to the taverna across the road, he did,nt offer or mention that we were entitled to phone/fax/email.But he did say that as we were flight only passengers that it was too bad as the people that had a package had all been told to stay in resort & they would be picked up later so basically tough !.The refreshments on offer ( & I use the term loosely ) a toasty & drink to the value of 3 euros.So I sent off my complaint/compensation claim and guess what? I'm not getting anything as it was a technical nature that were extraordinary- surprise surprise.So I'll send off my claim to the CAA but I'm not holding my breath as last year I was delayed 5 hours again with Thomas Cook & the CAA believed what TC told them & I got nowhere.Anybody else had any luck be interested to know.
Jill

Vauban

I think you're wasting your time with the CAA ...

Gorbar

The Court put a stay on our claim,9th August. Not heard anything from the NWMF comp., just not sure what it means. can anybody please explain. this claim was started in March & we don't appear to be much further on

Vauban

Gorbar wrote: »

The Court put a stay on our claim,9th August. Not heard anything from the NWMF comp., just not sure what it means. can anybody please explain. this claim was started in March & we don't appear to be much further on

A "stay" as I understand it, is like putting the claim on ice - nothing will happen until the stay is lifted. So you need to find out why it has been stayed. If it is with a NWNF company, they should advise you.

Mummykate

This is what is says about a stay in mcol

Please note that the onus is on you to advise the court how to wish to proceed once the defendant has filed a response / their time to file a response has expired. If you do not send instructions to the court your claim will be suspended (known as stayed) and you will be required to make an application to a District Judge to reinstate the case

cawman45

Oliver_Klozoff wrote: »

Hey all, did some searching. According to the MCOL user guide pp11:


This is a transcript of my correspondence with TC on line chat;

[Me] I understand your Bradford Customer Service office has closed. What is the address now for correspondence regarding a registered complaint regarding flythomascook.com originally being handled by your Bradford office?

[Brian] Hi, my name is Brian and I will be assisting you today.

[Brian] Thomas Cook Inmoor Road Birkenshaw West Yorkshire BD11 2PS


[Brian] This is our new address.


[Me]; Thanks very much Brian, is this also the address for legal correspondence; I have at the moment the the address; Flythomascook.com
Thomas Cook Retail Limited
The Thomas Cook Business Park
Coningsby Road
Peterborough
PE3 8SB


[Brian] Please use this address: Head Office - 01733 417 100 www.thomascookgroup.com/contact
address: 6th Floor South
Brettenham House
Lancaster Place
London
England
WC2E 7EN


We have since used this Head Office address in London, FAO the Company Secretary, for correspondence including NBAs and have had replies from "The Directors' Office" (usual baloney culminating with TC saying 'we'll see you in court') but none of the paperwork has had any address on it..

We have now gone with NWNF Co.

Hope this helps?

SCROOGE

Our claim is for a flight in may 2006. I have just received a rejection from tca stating that the claim is outside the six year period and is therefore not valid. I have written to them pointing out that this is legally incorrect and threatened CAA referral 'in the first instance'. As we cannot have recourse to the courts, our only other option is to approach a nwnf firm.

Mummykate

Caa is useless I wouldn't even bother I wrote to them in April still havnt had a reply and most of the time they side with the airline (from what I've seen on here anyway)

Vauban

Scrooge you are out of time. Though you can theoretically claim back to 2005, you have no legal recourse if the airline refuses to pay. The CAA will not help you either. Sorry.