Flight delay and cancellation compensation, Thomas Cook ONLY

Jackiet_2

I have tried to claim compensation from Thomas cook re a delayed flight in 2007, they rejected. Then Persued with CAA who advised they wouldn't have time to deal with before the 6 year time limit so followed up myself with small claim court. I am now in receipt if a letter from TC's solicitor and I need help....anyone out there to help?

Davidvgoliath

holl3 wrote: »

Hi,
Could any one give me a bit of guidance please. Webooked a holiday with My Travel (who Thomas Cook bought out) in Sept 2007.
Our flight was delayed approx 9 hours. We tried to complain immediately after the holiday to no avail. Would it be worth me trying again via Thomas Cook? Does anybody have any experience of success. I know I only have a limited period to get the claim in now!

Thanks

Try again with Thomas Cook - look back through posts and FAQ's for address details.

What was the cause of your delay?

Write to them 1st class with signed for delivery. Give them 14 days to respond if you have time.

You are running out of time though.......

Davidvgoliath

Jackiet wrote: »

I have tried to claim compensation from Thomas cook re a delayed flight in 2007, they rejected. Then Persued with CAA who advised they wouldn't have time to deal with before the 6 year time limit so followed up myself with small claim court. I am now in receipt if a letter from TC's solicitor and I need help....anyone out there to help?

Plenty of help available, post details. If you can, the sols letter verbatim, exlude your personal details though.

Vauban

Jackiet wrote: »

I have tried to claim compensation from Thomas cook re a delayed flight in 2007, they rejected. Then Persued with CAA who advised they wouldn't have time to deal with before the 6 year time limit so followed up myself with small claim court. I am now in receipt if a letter from TC's solicitor and I need help....anyone out there to help?

There are lots of helpful folk on this forum. But you can best help yourself by spending a couple of hours with a couple of glasses of wine and read as many posts as possible. The more you read, the more confident you'll feel.

Davidvgoliath

602french wrote: »

Hi, I am new to forum. The problem I have is I do not have flight numbers,booking reference,boarding passes,or seat numbers. I asked my travel agent Canadian affair for this information, who said they would pass it on to Thomas Cook Airlines,which I do not think they would give to me,living in hope. Iwould be gratefull if anyone can be of assistance regarding this flight or any advice.

Have you read the FAQ's? Send them a 'subject access request' under the Data protection Act and they must reveal to you.

VOB72

JPears wrote: »

VOB it is common for the defence to send their defence etc to court and a copy to you directly. When you forward your written statement, case law notes etc etc to court before your hearing, you are obliged to send a copy directly to the defendant as well.

JPears thanks I appreciate and understand your point about copies being sent between parties as and when required by the courts. The point I was trying to make is the letter from the solicitors is instructing you to respond to them, thereby implying you liaise with them and not through the court. As a newcomer to this, and with little direction on MCOL on what to do and when, this is very misleading and I was on the verge of responding to the solicitors when I thought I'd check with MCOL helpline. The advice they gave was as I posted, send nothing to the solicitor unless directed to by the courts. I just wanted to save others falling into the trap the solicitors want you to fall into, as I almost did!

roxysox

holl3 wrote: »

Hi,
Could any one give me a bit of guidance please. Webooked a holiday with My Travel (who Thomas Cook bought out) in Sept 2007.
Our flight was delayed approx 9 hours. We tried to complain immediately after the holiday to no avail. Would it be worth me trying again via Thomas Cook? Does anybody have any experience of success. I know I only have a limited period to get the claim in now!

Thanks

Hi,
Just read this and if you check my post #2052
I booked with Airtours but they chartered a My Travel plane which was delayed 21 hours.
I wrote to TC in November as they had taken over the company and after 4 months and lots of e-mails got the standard letter to say that as the flight was so long ago etc etc
Wrote to C.A.A. ( waste of time)
Sent TC an N.B.A.
Then when I heard nothing after 14 days did MCOL paid the £100 and then at the end of July they contacted me by e-mail so I rang them and they said they would pay out. Received cheque last week.
My holiday was 10.08.2007 so you don't have much time.

Sarah-A_2

Hi, I've just submitted a claim using the template letter to Thomas Cook for a 3.5 hour delay. They responded within a day saying that because it was a technical fault it's not covered by the regulation. I tried to appeal to the CAA but because it was the return flight leaving from Palma it's not their remit and the Spanish equivalent site is all in Spanish (obviously!) so I've not got a clue how to go about that. Can you still claim if it's a technical fault? As far as we could make out from what they said at the time it was probably due to debris getting into a duct and affecting the air con/cabin pressure.

111KAB

Sarah-A wrote: »

Hi, I've just submitted a claim using the template letter to Thomas Cook for a 3.5 hour delay. They responded within a day saying that because it was a technical fault it's not covered by the regulation. I tried to appeal to the CAA but because it was the return flight leaving from Palma it's not their remit and the Spanish equivalent site is all in Spanish (obviously!) so I've not got a clue how to go about that. Can you still claim if it's a technical fault? As far as we could make out from what they said at the time it was probably due to debris getting into a duct and affecting the air con/cabin pressure.

Yes of course you can still claim. A technical problem with a plane is an ordinary happening and Thomas Cook should have resolved within the 3 hours or found you an alternative plane. The Spanish NEB requires you write to them (in English) for a response - just use the standard NEB EU form - quite frankly a bit of a waste of time - they will probably rule in your favour but TC will disregard anyway.

maghater

Sarah-A wrote: »

Hi, I've just submitted a claim using the template letter to Thomas Cook for a 3.5 hour delay. They responded within a day saying that because it was a technical fault it's not covered by the regulation. I tried to appeal to the CAA but because it was the return flight leaving from Palma it's not their remit and the Spanish equivalent site is all in Spanish (obviously!) so I've not got a clue how to go about that. Can you still claim if it's a technical fault? As far as we could make out from what they said at the time it was probably due to debris getting into a duct and affecting the air con/cabin pressure.

You might as well drop them a line, I will tell you what will happen, Tc will ignore it, after 10-12 weeks the AESA Spanish CAA), will write back to both you and TC saying that TC have failed to prove extraordinary circumstances, they should pay you and your party 400 Euros each. TC will just ignore this, you will then write to Tc, who will ignore your letter. You are then left with a piece of paper which TC claimed in court was worthless. I disagreed and still do, but guess who the judge believed. Fighting Thomas Crook is not easy, they know how to bend all the rules. If you have loads of time, by all means chase them through th courts, if not either take it through a no win no fee lawyer, or forget it,. From my experience unless TC suddenly change their minds you have at least another 9 months to go before you get your day in court