Flight delay and cancellation compensation, Thomas Cook ONLY

maghater

rowmarsh wrote: »

Hi all, I'm not used to posting on forums hope I am in the right place here goes...

On Friday 2nd August my flight was delayed with Thomas cook as the catering lorry crashed into the plane causing damage to the door seal, they did not have the necessary parts to repair the plane they had to be sourced from Luton hence the delay. We were told at 3 there was a technical problem, then at 6 that we would be flying at 9.30 exactly 8 hours late. The airline gave us letters to confirm the delay stating that we should claim from our insurance for the delay.

I'd like to know if anyone has experienced anything similar and wether from experience anyone thinks that this may be put down to a exceptional circumstance, any thoughts would be appreciated

Had a similar mishap june 2012 flying from Mallorca to Newcastle 8 hour dely. TC offered no more than an apology. Took them to court, took 12 months they fought it all the way, sent a barrister to court to defend them, and to cut a long storey short I lost. Still think it is not an extraordinary circumstance as per EC 261. If you have loads of time to research it and fight them go through the courts, if not appoint a no win no fee lawyer

maghater

augustmoon wrote: »

My first post so please be patient with me! I have had a good read of the majority of posts on here before deciding to post myself.
I sent my initial compensation claim letter off to TC on 27th July by recorded delivery to the Customer Relations, 2-4 Godwin Street, Bradford address as per the FAQ page at the beginning of this thread. It was signed for on 31st July, 14 days has come and gone and I haven't heard one word from them.
Next step for me is to send a copy of my letter to the TC address in post 3174, Inmoor Road, Birkenshaw, Bradford - unless there is another address I'm missing?

Thomas Cook have perfected the art of slowing things down to a fine art. Expect to be ignored or fobbed off at every turn.you sent the letter, they have received it, they have chosen not to respond as requested, so the ball is back in your court, my advice would be proceed to the next stage.
Did they give you any reason at the airport or on the plane as to the cause?

augustmoon

maghater wrote: »

Thomas Cook have perfected the art of slowing things down to a fine art. Expect to be ignored or fobbed off at every turn.you sent the letter, they have received it, they have chosen not to respond as requested, so the ball is back in your court, my advice would be proceed to the next stage.
Did they give you any reason at the airport or on the plane as to the cause?

They most certainly did: 'unavoidable operational circumstances' due to the plane needing a part that had to be sourced from Germany, flown over, fitted to the aircraft, then tested and finally abled the plane to be flown to Gatwick from Manchester.
Original delay was for 5 hours, then once we were through to departures the message on the board changed to 'more info at 17.00', although we didn't get to take off until 6.30pm.

Star9272

111KAB wrote: »

Technical problems are ordinary happenings every minute of every day to planes.
8 hour delay unacceptable an alternative plane from their fleet or elsewhere should have been procured.

'Disruption within the fleet' meant no spares so Thomsonfly brought us home

w4ynee

Hi all hope somebody can assist me
I was unlucky enough with my family to be on the above flight
long story short 17+ hour delay so I sent the template claim letter for 600 euro each x3 =1800 today after only 4 days I received the following.
"Having carried out a full investigation into the delay to your flight, a payment of compensation is applicable in line with Regulation 261/2004. I have taken the liberty of enclosing a discount voucher to the value of £1056.00, which equates to a payment of £352.00 per person. This voucher can be used against the cost of a future holiday with us, full terms and conditions of which are on the reverse".

I like the bit that says "I have taken the liberty"
correct I think you are lol

So basically I know we are entitled to 600euro each as compensation which is roughly £520 each so to me that's a minimum of £1500 as a cash payment not a voucher.

Can anyone give me any advice on my next email to Thomas Cook. As to the content that I should be writing.

many thanks in advance
Wayne

Vauban

w4ynee wrote: »

I like the bit that says "I have taken the liberty"
correct I think you are lol

So basically I know we are entitled to 600euro each as compensation which is roughly £520 each so to me that's a minimum of £1500 as a cash payment not a voucher.

Can anyone give me any advice on my next email to Thomas Cook. As to the content that I should be writing.

many thanks in advance
Wayne

Type "voucher" in the forum search box and you shall find all the wisdom you require ...

w4ynee

Vauban wrote: »

Type "voucher" in the forum search box and you shall find all the wisdom you require ...

thanks for that which one of the 300+ pages should I look at

I did already try that before posting

Vauban

w4ynee wrote: »

thanks for that which one of the 300+ pages should I look at

I did already try that before posting

If it returns 300 pages, Wayne, it's because the question has been asked 300 times before. What do, say, six of the pages say? I bet they say the same thing ...

dawyldthing

i think people are reading my mind today as was wondering about topcashback money and that showed as clear and then was reading up about the thomas cook one and it showed up in my inbox. Anyway I sent the notice before action by e-mail (does one have to be sent by post by the way when shown to the court?) and this is what they replied:

On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question.

I still think they used our plane for something else. So just wanted to check a) if it is classed as extrodinary as I was told it was technical difficulties with the aircraft from an Engine Bleed and b) if i still need to send them the notice before action by post as they have acknodledged it by e-mail and still saying the same that it wasn't extrodinary

dawyldthing

southy1 wrote: »

Got fed up and went to bott and co thought 73% of something better than100% of nothing

Has anyone else had experience of these as with them charging 25 euros and then 27% makes me a bit dubious. I'm wondering whether to go through one as a bit of something is better than a lot of nothing