Flight delay and cancellation compensation, Thomas Cook ONLY

lbinks86

The no win no fee company has told me to go
To the CAA first ! Trust me
I'd rather just get it straight to
Court.

sging1

lbinks86 wrote: »

Right I'm off to the CAA route before taking this further as best to do it in the right steps.

I'm struggling to see where I can contact the CAA online.

Can someone post me
A link please ?

Thank you all kindly

The advice above is all good advice. There have been cases where the CAA has ruled in favour of Thomas Cook and then the claimant went on to win in court (where there is a judge that has read up on the regulation).
They have produced their own guidelines recently that totally goes against the regulation and if they go by this they won’t rule in anyone’s favour except the airlines.
The CAA are the airlines best friend and I would say in most cases the chances are, it will weaken your case in court to use the CAA. Your better off going straight to court and save yourself seven months of waiting.

lbinks86

Thank you sging1

sging1

lbinks86 wrote: »

The no win no fee company has told me to go
To the CAA first ! Trust me
I'd rather just get it straight to
Court.

Not a very knowledgeable NWNF company.

111KAB

sging1 wrote: »

Not a very knowledgeable NWNF company.

Suggest you name lbinks86 so others can take a view.

Camerop

Hello folks, back again, I successfully claimed back money last year for being delayed with tc 3 yr ago to Cyprus, but I had a nitemare this year with TC again going to Mexico.

We were delayed 4n half hours going out, then no flight entertainment for 10 hours which was a nitemare with my son who was 6 yrs old. Then to top it off we got delayed for 30 hours on the way back!!!!!!!!! :mad:

I wrote my claim in as soon as I came back, and have finally this response by e-mail.


Dear Ms Cameron

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

In regards to flights TCX162 on 27/6/13 & TCX163 on 11/7/13.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind regards.


I called today and asked what was this causes of these delays, they couldn't tell me any specific details to why the planes were delayed!

Just need advice had anyone else had this response?.. Is my next step the CAA?????

Would appreciate any help.

Thanks paula

Vauban

Camerop wrote: »

Just need advice had anyone else had this response?.. Is my next step the CAA?????

Would appreciate any help.

Thanks paula

Paula,

This letter has been published on this forum many dozens of times.

I really would not advise involving the CAA - have a look at others' posts to see why.

You should write them an NBA letter and then either start legal action, engage a NWNF lawyer, or let it go (but as you are likely due 1200 Euros each in compensation, I wouldn't personally let it go!). A lot of hard work lies ahead though, potentially, if you want your money ...

Camerop

Hi Vauban thanks for your help, I was thinking write the NBA letter 1st and wait for the reply. Start legal action would mean me having to pay for all the costs which is not possible at present.

We are owed a total of £3048! I am determined not to let this go, we treated badly. How would I find a no win no fee company that deals with this stuff?..

Appreciate all the help

Thanks
Paula

111KAB

Camerop wrote: »

We are owed a total of £3048! I am determined not to let this go, we treated badly. How would I find a no win no fee company that deals with this stuff?..

Appreciate all the help

On a £3000 claim you will pay around £800 to a NWNF however if you want to go this route send a PM to Coby Benson - not a recommendation just a suggestion!

flymeaway

Camerop wrote: »

Hi Vauban thanks for your help, I was thinking write the NBA letter 1st and wait for the reply. Start legal action would mean me having to pay for all the costs which is not possible at present.

We are owed a total of £3048! I am determined not to let this go, we treated badly. How would I find a no win no fee company that deals with this stuff?..

Appreciate all the help

Thanks
Paula

Honestly the legal fees are minimal - @ £250 in total spent so far - but you pay as you go so it is not all upfront.

Don't let it go - TC rely on just that and that is why you got the initial fob off letter. My best advice - go for it