Flight delay and cancellation compensation, Thomas Cook ONLY

gracie191

Hi I'm new to this so sorry if I ask anything that seems abit obvious. Me and my boyfriend were delayed 4 hours and 5 mins in lanzarote for flight TCX7125. We were told in flight that it was due to damage to the aircraft (I'm sure they said the fan?) that required a specialist to check. We were told they had to get the specialist from gatwick to give them the ok to fly the aircraft; so I'm assuming the delay began in the uk. We've requested €400 compensation per person. We wrote to Thomas Cook so we will have the coppies of everything we send them and they send to us should we need to take our claim further. We sent a copy of our original tickets aswell as information from flight stats detailing the delay time. We just wondered if anyone else has put in a claim against the same delay or any helpful information or hints or just anything really.

Sorry if I've posted this twice, I thought I'd posted on here a few days ago but if I have I can't see it anywhere?

J_B

Well, following a rather protracted battle with TC, the money arrived in our account today.

A massive THANK YOU to bgwuser and also to 'a n other' for their assistance in getting to the end of this.

Just to assist anyone further ..

We flew Paphos (Cyprus) to Manchester on 16th October 2012 on TCX2027 which was delayed by 7h 20m
The 'outbound' flight TCX2026 was delayed and ours was therefore also delayed as a consequence.

I can also provide claim ref's if required.

:beer:

Horsedog

Markie11 wrote: »

We were delayed on Flight TCX6219 on 28th June. This was Mahon to Newcastle, and was delayed because of a diversion to Barcelona to fix an issue with plane. It was due in @ NCL at 20.10, so I guess this plane was to be used for your flight, hence your delay. Like you, we never saw a Thomas Cook Rep whilst we are asked to wait in the departure lounge whilst the plane was being fixed. No announcements, no updates, no refreshments.

Hi Markie,
We were on a flight No. TCX6219 this was from Mahon to Newcastle on the 17th May 2013 ( It was also delayed for over 8 hours) Could there be two TC flights with the same flight numbers?
Can anyone advise.

richardw

Horsedog wrote: »

.. Could there be two TC flights with the same flight numbers?....

Yes, it's the date that differs.

Sandbetts19

Three phone calls, 3 emails with all the necessary details re flight compensation and bingo 4 weeks from start to finish cash in account today Our flight was delayed 5hr 40min and compensation paid was 400 euros per person.

No problems at all...Happy, happy :beer:
Here is number I called
Customer Relations
Tel No: 0844 8798 136
Opening Hours: 8am-10pm Mon-Sun

heather_p03

Now that I have a few weeks at home and time to dedicate to the TC compensation claim I'm not entirely sure what to do next.

Let me explain - I sent my initial letter to TC at the beginning of January 2013 with an acknowledgement received 4 weeks later. Then around 4 weeks after that came the usual rejection letter.

I then replied in mid March with the Notice Before Action letter as I was not accepting theor rejection letter.

Around 6 weeks later I contacted TC via their Web Enquiry form only to receive this reply:

Thank you for your web enquiry form. I have no other communication from yourself on our system and no attachment on your web enquiry .
Please can you forward it by reply to this email and I will action as appropriate.

Kind Regards,

Linda Kirkpatrick

Customer Services

I then responded to this email and resent all the documentation but noticed that I now have TWO Case References for the SAME Booking Number.

I instigated the CAA investigation and sent all the documents to them. Their reply on 9 May 2013 informed me that a full investigation will take place but "As I am sure you will understand, an investigation of this nature will take months rather than weeks".

2 months further on I am now have time to take TC to court.

The Question is: Does my NBA letter have to be actioned within a given time period as this was sent between 3 and 4 months ago.

Many thanks.

CobyBenson

No, it doesn't 'expire' or have to be actioned within a certain period of time.

One word of warning though, issuing Court Proceedings can sometimes be a very lengthy and involved process.

It's therefore important to make sure that you've not just got the time to deal with it now, but you'll have sufficient time to deal with each step of the process over the coming months.

chili2001

Vauban wrote: »

Can we ban the word 'compo'?

Then Last of the summer wine would never had been made. Suits me!

dreamydoll

TCX2502 - 22nd September 2012 - Manchester to Izmir - delay over 4 hours.

After reading this board and using Martins letter, I wrote to Thomas Cook. Received the acknowledgement letter yesterday. They have provided a case ref number and I now await their response - I will post when I have news, hope this may help others who may have been on this flight.

macatelier

Claiming for 2 adults for a 3 hour 10 mins delay flight no TCX 2774 on Tuesday 2nd August 2011 from Manchester to Dalaman. There was no pilot available. When we eventually got on the plane the pilot apologised for the delay & explained he'd just had a 4 hour drive up the motorway so that he could fly us to our destination.

Initially I had no documents (can't believe I had a clear-out of my emails just a week before I realised I could claim) so just sent names & passport numbers. I received a reply within 2 weeks saying they couldn't find us on their list & wanted me to send booking ref etc. Finally managed to get copies of documents from holiday gems, including ATOL certificate so will send everything off tomorrow.

Fingers crossed all goes well!