Flight delay and cancellation compensation, Thomas Cook ONLY

maghater

CountingPennies. This has got nothing to do with insurance, if she can claim that well and good. This is a statutory level of compensation set by the European Court. To make a start go to the FAQs post# 2 on this thread I think. Copy the CAA template letter, and send it to Thomas Cook, you will also find their address in the FAQs.

CountingPennies

maghater wrote: »

CountingPennies. This has got nothing to do with insurance, if she can claim that well and good. This is a statutory level of compensation set by the European Court. To make a start go to the FAQs post# 2 on this thread I think. Copy the CAA template letter, and send it to Thomas Cook, you will also find their address in the FAQs.

OK, thanks very much! I'll update and let you all know how she gets on.

Shelley01

I just want to add that this forum is outstanding and the help you get and I have received is greatly appreciated. I would most definitely have not known what to do without this forum.

My case is getting nearer to a court date now and hopefully we will win.
Good luck to all of you and once again, thank you for all the help you have given me...

Vauban

Shelley01 wrote: »

I just want to add that this forum is outstanding and the help you get and I have received is greatly appreciated. I would most definitely have not known what to do without this forum.

My case is getting nearer to a court date now and hopefully we will win.
Good luck to all of you and once again, thank you for all the help you have given me...

Good luck with your case - have my fingers crossed for you!

Sweetsue

chili2001 wrote: »

Why not ask for the cash?

Well I would have done but have booked a holiday that needs to be paid in December so will use the vouchers for that, will have a happy Christmas

jenn1ewest1

jackndaz wrote: »

Just thought I would give an update..... after speaking to the not very helpful Karen ( apparently John is far to busy to speak to me ) from the Director's office, with the excuse of not being able to give me a time limit on gathering information as to why my flight in July 2007 was delayed and also dropping in to the conversation that NO ONE else has even attempted to claim comp from my particular flight (BLAH BLAH BLAH ) I then received yesterday an email from the CAA who I contacted after TC did not respond in the initial 14 days time limit I had given, so not only has it taken CAA 29 days to respond they have responded with the following " as your flight was more than five and a half years ago and we are currently dealing with a backlog of cases blah we feel it is unrealistic to carry on with your particular case as we need a minimum of 6MONTHS to deal with each individual case " CHOCOLATE TEAPOT AND USELESS COMES TO MIND !!!!!!!!!!
However this response has given me the final push I needed so this morning completed my MCOL so again like a few others on todays post's fingers crossed without the vital information on this forum I would never have had the confidence to carry on with this fight so a huge thanks to all of you :T

hope you have filed now as by the date you travelled in july you are going to be out of time and TC will have won anyway.Good Luck
JH

chili2001

Sweetsue wrote: »

will have a happy Christmas

Thats if your planes not delayed for hours again! Can't believe anyone would want to book through Thomas Cook after this.

jackndaz

jenn1ewest1 wrote: »

hope you have filed now as by the date you travelled in july you are going to be out of time and TC will have won anyway.Good Luck
JH

Hi jenn1ewest1 yeah I have filed did it on yesterday morning.

Sweetsue

chili2001 wrote: »

Thats if your planes not delayed for hours again! Can't believe anyone would want to book through Thomas Cook after this.

I hope you're not proved right! although to be fair I have travelled with Thomas Cook for quite a few years & this is the first time I have had a problem. Also everyone I have dealt with has been very polite & helpful. I know that's not been the case for many though. I'm just relieved it's over.
Am now helping friends with a Monarch claim & they expect them to jump through hoops even down to every passenger having to supply the passport that was in use at the time of the delay!! Also trying to say there is a two year deadline for any claim.

Chris_Denman

Just got back from hols and had many problems with TC - but would like to discuss our flights with them.

We flew out from Gatwick on the 21st to Heraklion - family of four, two adults, two children aged 2 and 4. The 2yo is disabled with cerebral palsy.

The booked flight was 2:30 in the afternoon. Something like two weeks prior to the flight we were notified of a change to the flight times +1 hour on inbound and outbound.

We live near Luton but the Gatwick flight times matched our requirements (wanted to arrive at our destination in time to get the kids to bed at a reasonable hour).

We opted for the 2 hour drive to Gatwick and paid for car parking.

When we got to Gatwick we were immediately told the flight was changed to 6pm. I think we arrived around 12 noon. There was no reason for the delay other than some mumblings of electrical. There was another plane "on its way". We also were refused food/drink from the duty manager. I didn't know my rights at the time, just thought I'd ask to be looked after a bit having a disabled son.

Now what seems unusual about this is that if you add all this up, it comes to less than 3 hours delay. Of course over three hours, compensation may be given.

If you add on the original 1hr scheduled delay, it's over 3 hours.

Am I getting paranoid, or did TC know that these flights needed reshuffling a couple of weeks in advance?

Now the plot thickens.

Exactly the same happened on the way back from Heraklion.

Got to the airport to be told that our 22:25 (was 21:25 two weeks ago) would now fly at 12:50. You've guessed it, under three hours. Would have been over three hours including the original 1hr rescheduled time.

Again, whilst at the airport I asked for us to be looked after and was point blank refused.

On top of this, although we saw 20+ TC reps outside the airport, there wasn't a single one to be seen at the departure gates.

I asked the airport staff to send someone over, and nothing happened.

I have some video of me walking around looking for a TC rep, and also pictures of our kids lying on tables trying to sleep. My disabled son had a terrible time.

When we arrived at Gatwick, our pushchair was not available at the plane and we had to carry our disabled son for a 15 minute walk to passport control, then onto baggage. At no point were we offered any help from TC with not a single TC rep in sight.

I don't like to be taken for a fool - and would love to find out if TC did actually know in advance that our two flights we always going to be rearranged in order to avoid compensation payouts?

Any comments, similar experiences would be greatly appreciated.