Flight delay and cancellation compensation, Thomas Cook ONLY

lwyatt2001

hi all, can someone please tell me where i send my complaint letter to to get flight delays compensation having trouble finding any sort of contact for thomas cook thanks x

Saint_Nick

lwyatt2001 wrote: »

hi all, can someone please tell me where i send my complaint letter to to get flight delays compensation having trouble finding any sort of contact for thomas cook thanks x

If you look on the first page of this thread the address is contained within the second post.

lwyatt2001

Saint_Nick wrote: »

If you look on the first page of this thread the address is contained within the second post.

thank you very much:) x

maz08

DJMSJM wrote: »

Just rec'd a response to the 2nd letter I sent to TC (CAA have contacted them as well but don't know yet if they have heard from TC)

It might just be this weeks standard letter but this is the response I rec'd:

Dear........
I write to acknowledge receipt of your further communication.
I am sorry that you remain unhappy with the way your complaint has been dealt with initially and the further comments you have made will certainly be considered.
Following a review of your entire case, you will be contacted again with a view to bringing this matter to a satisfactory conclusion for all concerned.
In the meantime, I apologise for any delay in our further reply.

Fingers crossed!!!

I got the same response via Email and Letter 3 weeks ago and to date nothing since, just another waiting game I guess!

chili2001

Was anyone else on this flight that landed almost 4 hours late? I've sent TC the template claim letter to the directors office and got an almost instant reply saying that my further comments have been noted and they will aim to provide a further response in due course as I had been in previous correspondence with them last year when we got back complaining about the flight delay home and asking for compensation which was turned down with this usual bog standard reply:

"I am extremely sorry to learn that your flight home was delayed and the comments you have raised in this respect have been noted.

Whilst delays are part and parcel of air travel, Thomas Cook are quite tightly targeted on on-time performance, and a lot of work is done behind the scenes to minimise the impact such delays have on our customers travel arrangements. Within the Aviation Industry legislation is available to protect customers in the event of delays, and this legislation dictates at what times food and drinks should be available. The length of the delay generally dictates this, and I can see from our records that we did act in accordance with our responsibilities.

There is, unfortunately, no provision within this legislation for making payments of compensation because a delay has happened. This is why most Insurance Companies include within their policies, a financial payment if delays extend beyond a specified period. I would recommend that you put forward a claim for your journey via your travel insurers, if such cover is available".

Interestingly they didn't cite "extraordinary circumstances" for the delay so hopefully this will only strengthen my claim with them. Although I won't hold my breath!

DJMSJM

Centipede100 wrote: »

Seen this same template response a number of times now.

and have any of them come up trumps that you know about?

DJMSJM

maz08 wrote: »

I got the same response via Email and Letter 3 weeks ago and to date nothing since, just another waiting game I guess!

are you going to write back again asking where the 'satisfactory conclusion for all concerned' is? and if so how long are you going to give them before you do?

maz08

Yes going to contact them this week, I will update once I recieve a response, giving the amount of people wating I want to give them time to respond,

Thanks DJMSJM ,

J_B

julie72 wrote: »

i was on flight TCX2026 FROM MAnchester to paphos on 16th october 2012
was anyone else on that flight?

I know of a couple of folks who were and have also heard from someone else (from on this site)
We were waiting in Paphos for the plane to arrive :mad:

CM66

chili2001 wrote: »

Was anyone else on this flight that landed almost 4 hours late? I've sent TC the template claim letter to the directors office and got an almost instant reply saying that my further comments have been noted and they will aim to provide a further response in due course as I had been in previous correspondence with them last year when we got back complaining about the flight delay home and asking for compensation which was turned down with this usual bog standard reply:

"I am extremely sorry to learn that your flight home was delayed and the comments you have raised in this respect have been noted.

Whilst delays are part and parcel of air travel, Thomas Cook are quite tightly targeted on on-time performance, and a lot of work is done behind the scenes to minimise the impact such delays have on our customers travel arrangements. Within the Aviation Industry legislation is available to protect customers in the event of delays, and this legislation dictates at what times food and drinks should be available. The length of the delay generally dictates this, and I can see from our records that we did act in accordance with our responsibilities.

There is, unfortunately, no provision within this legislation for making payments of compensation because a delay has happened. This is why most Insurance Companies include within their policies, a financial payment if delays extend beyond a specified period. I would recommend that you put forward a claim for your journey via your travel insurers, if such cover is available".

Interestingly they didn't cite "extraordinary circumstances" for the delay so hopefully this will only strengthen my claim with them. Although I won't hold my breath!

YES! I was on this flight too, had exactly the same response to my first letter and am waiting on a reply from the second. I'll let you know if/when I get an answer from them......