Flight delay and cancellation compensation, Thomas Cook ONLY

grazzzz

sparky123456 wrote: »

My next step is going to court, but my only worry is that as thomas cook refuse to tell me the problem with the plane apart from technical problem. that when they come to court they give a the courts something that is valid under EC is this the risk I have to take. Or will the court take into account that TC have refused this information to me telling me this is a private matter

Was your plane the plane that had the EC or was it a previous flight that then delayed your plane! what other option do you have this is what TC want, take them to court

sparky123456_2

grazzzz wrote: »

Was your plane the plane that had the EC or was it a previous flight that then delayed your plane! what other option do you have this is what TC want, take them to court

I have a letter stating there was a mechanical failure on our plane and we were delayed for over 18 hours, but they have refused to say what was wrong with the plane.

min54

I have been told I need boarding pass or tickets or invoice to prove i was on a flight from turkey to newcastle aug 2010 which was delayed 23 hours ,nearly 3 years ago I have nothing can anyone suggest what i can do

grazzzz

min54 wrote: »

I have been told I need boarding pass or tickets or invoice to prove i was on a flight from turkey to newcastle aug 2010 which was delayed 23 hours ,nearly 3 years ago I have nothing can anyone suggest what i can do

read previous posts but under the data protection act ask for your copy invoice might cost you a tenner

deani66

grazzzz wrote: »

Where did you send it ?

I sent it to Thomas Cook PLC, 6th floor South, Brettenham House, Lancaster Place, London. I did put my return address on env just in case, posted 4/4/13, heard nothing.

Kitt8590

bubblesxxx68 wrote: »

When was your flight delayed !! I was delayed from Mexico , Cancun for over 24 hours in 2011, If you where on the same flight i can keep you updated with my case .

It was last November. I don't know what step to text to take really after receiving that letter. Any help would be appreciated?

MrsW86

Is there a list of flight numbers people have successfully claimed for (and maybe the stated cause of the delay/cancellation if known)? If not would it be possible to have one?

Superhorn

Vauban wrote: »

Yes - the lawyer was clear that incidents on previous flights could not count as ECs.

I have researched 241/2004 for 4.5 yrs and never seen this written in the regulation or any of the relevant case law.

Can anyone please point me in the right direction as our delay was due to its late arrival from its previous sector.

Superhorn

sparky123456 wrote: »

I have a letter stating there was a mechanical failure on our plane and we were delayed for over 18 hours, but they have refused to say what was wrong with the plane.

If you are at the court stage, request via court the full reason of the technical issue citing TC as unreasonable not to disclose the actual reason for the delay. Additionally, you could also point out to the court that more frivolous claims maybe submitted and its about case management for courts to route out cases not suitable for a court hearing.

We obtained our information by writing to the Air Accident Investigation Service.

scottie68

Success, kinda! Sent off template letter 28 days ago and today received a letter with a voucher for TC for £1391. Anyone had anything similar and should I reject and request cash payment? Thanks