Dad has done it again - downloaded something that now stops his IE from loading!

Entimp

Ok, you are using web based mail, flushing the DNS as described may fix this.

Also is the URL for the webmail HTTP or HTTPS?

I know gmail can be accessed using both... sometimes inserting an 's' on the end of the http can fix this. I'm not sure why they are not HTTPS by default for all webmail but hey who am I to judge.

Entimp

Jo4 wrote: »

MSE and SuperAntiSpyware

Not a fan of the former, not used the latter. However it is what you have.

Let me know how the Flush DNS trick went and will direct you to a guide to locate malware if you have it.

Jo4

Figment wrote: »

Have you tried running ccleaner on it?

What was the outcome of the antivirus and malware scans? Did you use Malwarebytes as suggested in post #5

I am running ccleaner now.

Malwarebytes needed updated and I meant to run it after I had run the SuperAntiSpyware and MSE.

I will run it now the ccleaner is finished - 1,528Mb removed.

Jo4

Entimp wrote: »

Ok, you are using web based mail, flushing the DNS as described may fix this.

Also is the URL for the webmail HTTP or HTTPS?

I know gmail can be accessed using both... sometimes inserting an 's' on the end of the http can fix this. I'm not sure why they are not HTTPS by default for all webmail but hey who am I to judge.

URL for webmail is http.

Jo4

Entimp wrote: »

Not a fan of the former, not used the latter. However it is what you have.

Let me know how the Flush DNS trick went and will direct you to a guide to locate malware if you have it.

When Dad got a virus last year these are two of the programs I was advised to put on at the time.

What am I doing that is the Flush DNS trick?

Entimp

Flush DNS... will make it as basic as possible.

Ok, all web addresses/url's have a IP number. So when you call up a web page, you are calling that number.

To make life easier for your computer, it stores a memory of current and commonly used numbers.

The thing is with these numbers... they change. So when you call a web page such as your email, it will make a connection to it or try to if the number has changed. Even if it has changed, and your pc knows it has changed, it may still call the old number based on the cached memory. Thus slowing things right down.

Try this to see what is in the memory right now...

open up the CMD prompt as described before.

Typing 'ipconfig /displaydns"

It will show you all the addresses in memory.

You are right to distrust me (I mean that kindly), it is wise to ask why you have been asked to do something like this.

My advice, google "ipconfig /flushdns" you may get a better explanation, or more difficult one... but I hope you'll see it is not a dangerous thing to do.

Entimp

and sorry, flushing the DNS (domain name servers) means clearing the temp cache and forcing new ip numbers to be recorded.

Jo4

Jo4 wrote: »

I am running ccleaner now.

Malwarebytes needed updated and I meant to run it after I had run the SuperAntiSpyware and MSE.

I will run it now the ccleaner is finished - 1,528Mb removed.

She is running Malwarebytes now.

Entimp

Have you tried flushing the DNS?

Jo4

Entimp wrote: »

Ok a little trick. Click start... in run or search type 'cmd' and press enter.

DOS prompt will come up.

Type in without the quotes: "ipconfig /flushdns"

then try mail again.

It stated "the requested operation requires elevation."

Should I still try mail again?