Dad has done it again - downloaded something that now stops his IE from loading!

Entimp

Was it Figment? Finding that botnet was a good call.

Malwarebytes found Rootkit.Zeroaccess in local service and network service.

Hopefully the same program will remove it.

Jo4

Entimp wrote: »

Was it Figment? Finding that botnet was a good call.

Hopefully the same program will remove it.

Malwarebytes found it and removed it.

Jo4

closed wrote: »

change the homepage

reset IE to defaults under tools, internet options, advanced.

if problems continue, check other sites.

post a hijackthis log

Hijackthis is not on his computer so I have had to reboot it and now I am waiting for her to load and then I will download Hijackthis and run it.

closed

hijackthis is not that important now (but post anyway, it only takes seconds) - you need to get scanning with tools that can deal with rootkits.

Jo4

closed wrote: »

hijackthis is not that important now (but post anyway, it only takes seconds) - you need to get scanning with tools that can deal with rootkits.

Sorry I am confused, what am I supposed to be doing now then?

Jo4

It isn't responding so I am switching it of now and then I will switch it on again.

Figment

Jo4 wrote: »

Sorry I am confused, what am I supposed to be doing now then?

You're confused because too many people are throwing different suggestions at you.

Jo4

I was attempting to do them in the order I was being told.

Jo4

The computer is no longer loading.

closed

what is it doing.

try safemode - F8 at boot.

if you can get it started up in normal mode, or safemode with networking, there is a list of scanners in post 61, try them all in order.

The final one is a bootcd, which has to be burned as a disc image with something like imgburn.