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Dad has done it again - downloaded something that now stops his IE from loading!
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Comments
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I have clicked post reply but it still has not loaded yet to let me paste the file you require.0
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You may have to split it up over two or more separate posts.0
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It has allowed me to paste the info but it hasn't actually posted it yet!0
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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2011-08-26.01)
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Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 16/12/2006 01:21:21
System Uptime: 30/09/2012 15:39:40 (1 hours ago)
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Motherboard: ASUSTek Computer INC. | | LEONITE
Processor: Intel(R) Pentium(R) D CPU 2.80GHz | Socket 775 | 2400/200mhz
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==== Disk Partitions =========================
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A: is Removable
C: is FIXED (NTFS) - 120 GiB total, 64.868 GiB free.is FIXED (NTFS) - 5 GiB total, 0.002 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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==== Installed Programs ======================
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Update for Microsoft Office 2007 (KB2508958)
7digital Locker 1.1
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Adobe® Photoshop® Album Starter Edition 3.2
Amazon MP3 Downloader 1.0.17
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 1.3.12 (Unicode)
Audacity 2.0
Bonjour
CCleaner
Enhanced Multimedia Keyboard Solution
FMS
Google Toolbar for Internet Explorer
Google Update Helper
Hardware Diagnostic Tools
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Experience Enhancements
HP Easy Setup - Core
HP Easy Setup - Frontend
HP Picasso Media Center Add-In
HP Update
Intel(R) Matrix Storage Manager
Intel(R) Viiv(TM) Software
iTunes
Java Auto Updater
Java(TM) 7 Update 4
JavaFX 2.1.0
K-Lite Codec Pack 4.1.7 (Standard)
LightScribe System Software
Malwarebytes Anti-Malware version 1.65.0.1400
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MidiNotate Player for HitTrax
MobileMe Control Panel
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NVIDIA Control Panel 296.19
NVIDIA Graphics Driver 296.19
NVIDIA Install Application
NVIDIA Update 1.7.12
NVIDIA Update Components
OcxSetup
OGA Notifier 2.0.0048.0
Python 2.4.3
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Safari
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596666) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
SUPERAntiSpyware
TallStick TS-AudioToMIDI 3.30 (remove only)
TranslatorBar 3.2 Toolbar
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Serial Ports Emulator
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==== Event Viewer Messages From Past Week ========
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30/09/2012 15:41:40, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: netbt
30/09/2012 15:41:40, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the netbt service which failed to start because of the following error: A device attached to the system is not functioning.
30/09/2012 15:41:40, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
30/09/2012 15:39:51, Error: Ntfs [137] - The default transaction resource manager on volumeencountered a non-retryable error and could not start. The data contains the error code.
29/09/2012 17:42:33, Error: Service Control Manager [7000] - The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.
29/09/2012 14:48:58, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 1.137.432.0;1.137.432.0 Engine version: 1.1.8800.0
29/09/2012 10:38:45, Error: EventLog [6008] - The previous system shutdown at 10:37:05 on 29/09/2012 was unexpected.
28/09/2012 23:55:30, Error: EventLog [6008] - The previous system shutdown at 23:54:14 on 28/09/2012 was unexpected.
28/09/2012 21:44:28, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer HP Deskjet F300 Series 03122009 with shared resource name HP Deskjet F300 Series 03122009. Error 2114. The printer cannot be used by others on the network.
28/09/2012 12:00:59, Error: EventLog [6008] - The previous system shutdown at 10:59:42 on 28/09/2012 was unexpected.
28/09/2012 01:15:33, Error: EventLog [6008] - The previous system shutdown at 01:13:35 on 28/09/2012 was unexpected.
27/09/2012 22:04:48, Error: EventLog [6008] - The previous system shutdown at 22:02:49 on 27/09/2012 was unexpected.
27/09/2012 11:17:29, Error: EventLog [6008] - The previous system shutdown at 11:15:48 on 27/09/2012 was unexpected.
26/09/2012 16:58:07, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
24/09/2012 13:28:48, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.137.314.0).
24/09/2012 13:27:41, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.262.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80070643 Error description: Fatal error during installation.
24/09/2012 11:30:00, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.262.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
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==== End Of File ===========================0 -
Uninstall these and then download & install the latest JavaJava Auto Updater
Java(TM) 7 Update 4
JavaFX 2.1.0
http://blogs.technet.com/b/security/archive/2011/11/28/millions-of-java-exploit-attempts-the-importance-of-keeping-all-software-up-to-date.aspx
Then one last check.
Download aswMBR and save it to your Desktop.
http://public.avast.com/~gmerek/aswMBR.exe- Right click aswMBR.exe & choose "Run as Administrator" to run it
- Click YES if prompted to download Avast virus definitions
- When the virus definitions have downloaded, click the Scan button.
- Wait till the scan reports "Scan finished successfully"
- Click Save log & save the log to your desktop.
- Click OK
- Two files will be created, aswMBR.txt & a file named MBR.dat
- Click EXIT.
- Copy & Paste the contents of aswMBR.txt into your next reply.
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Uninstall these and then download & install the latest Java
http://java.com/en/download/index.jsp
http://blogs.technet.com/b/security/archive/2011/11/28/millions-of-java-exploit-attempts-the-importance-of-keeping-all-software-up-to-date.aspx
Then one last check.
Download aswMBR and save it to your Desktop.
http://public.avast.com/~gmerek/aswMBR.exe- Right click aswMBR.exe & choose "Run as Administrator" to run it
- Click YES if prompted to download Avast virus definitions
- When the virus definitions have downloaded, click the Scan button.
- Wait till the scan reports "Scan finished successfully"
- Click Save log & save the log to your desktop.
- Click OK
- Two files will be created, aswMBR.txt & a file named MBR.dat
- Click EXIT.
- Copy & Paste the contents of aswMBR.txt into your next reply.
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They should all be listed here:
start > control panel > Programs > programs and features.0 -
aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-09-30 19:25:45
19:25:45.545 OS Version: Windows 6.0.6002 Service Pack 2
19:25:45.545 Number of processors: 2 586 0x604
19:25:45.547 ComputerName: Name-PC UserName: Name
19:25:49.448 Initialize success
19:29:28.034 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
19:29:28.040 Disk 0 Vendor: ST316081 3.AH Size: 152627MB BusType: 3
19:29:28.067 Disk 0 MBR read successfully
19:29:28.070 Disk 0 MBR scan
19:29:28.073 Disk 0 unknown MBR code
19:29:28.116 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 123287 MB offset 63
19:29:28.152 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 5185 MB offset 301957740
19:29:28.159 Disk 0 scanning sectors +312576705
19:29:28.211 Disk 0 scanning C:\Windows\system32\drivers
19:29:35.753 Service scanning
19:29:54.107 Modules scanning
19:30:01.603 Disk 0 trace - called modules:
19:30:01.630 ntkrnlpa.exe CLASSPNP.SYS disk.sys iastor.sys hal.dll
19:30:01.636 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x856c0620]
19:30:01.643 3 CLASSPNP.SYS[865ab8b3] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x846ee030]
19:30:01.650 Scan finished successfully
19:31:04.420 Disk 0 MBR has been saved successfully to "C:\Users\name\Desktop\MBR.dat"
19:31:04.437 The log file has been saved successfully to "C:\Users\name\Desktop\aswMBR.txt"0
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