New...50% off Sky TV packages, 3000 MORE codes

rummy

No, not required on my block. The communal dish has been around for years but the landlord allows individual dishes also. The engineer kept claiming I wouldn't get a strong enough signal as I'm on the ground floor. I kept telling him I've had it in the past and it worked perfectly fine.

And as with the contract, the only reason I asked was because I wasn't quite sure - the booklet was the only thing that had information and it mentioned something about 7 days yet I read around and some mentioned 30 days and as this was on offer, I was concerned the 30 days may not apply.

Also, when they put in the box, they used some of my connections (like the one for the phone line and some other wire) from my previous box and didn't open new wires. I'm guessing upon cancellation the box is going to have to go back but surely, I won't be expected to give the wires that were from my old system? Just the Sky box and the cardbox box and it's content that were in it?

[Deleted User]

rummy wrote: »

surely, I won't be expected to give the wires that were from my old system? Just the Sky box and the cardbox box and it's content that were in it?

Doubt it. It'll be obvious the wires are old.
Just so you're aware, the distance selling regulations are very clear:
"Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract at any time within seven working days, beginning on the day after you received the products or the day after the acceptance of your Order of the services."
So contact Sky and see what charges are applied if you cancel after this seven days.
Might also be worth a complaint that the installer didn't want to fit a dish despite your request for him to. Depends how much you want Sky, of course.

razamataza

Hi,

You have one day to go before the link expires if your having problems getting into 'sky link' MSE page try sky.com/shop/offercode/

layzieboy

Does anyone have a spare Sky code they could pm me?

Thanks in advance if anyone does:beer:

Pincher

nhussa22 wrote: »

I have FREE 50% off for 12 months Sky Staff Family & Friends codes for NEW customers only. (Must have been inactive for 12 months + if you used to be a customer)

The controlled code list with an expiration date is quite nifty, you can do a tranche for whomever. Today MSE, tomorrow The Sunday Times.

So I wouldn't be too concerned about missing this deal.

I did get one, and Signed up on Thursday 20th straightaway, with no issues. Engineer plugged it in on Wednesday 26th. I signed up for Sky+, but they gave me a Sky+HD box. The 50% code deal didn't seem to include HD Pack, which was no big deal.

Amusingly, I saw Quidco was doing £100 cashback for existing customers to upgrade to HD Pack. HD Pack is £10.25 per month, or £123 a year. So, I now have HD enabled. Assuming the £100 turns up in 4 months time, and the £50 M&S in 45 days, I will have a year of Sky for £198!

Sky Entertainment £21.50 / 2 = £10.75
Movies £16 / 2 = £8
HD Pack £10.25
Total £29 per month = £348 per year

Less
£100 Cashback + £50 M&S Voucher = £150

razamataza

Processed my order earlier hours of the morning. All confirmation emails received. All Happy. Suprise Suprise I get an email:

Sorry we missed you!

Thank you for your Sky order. Your order number is XXXXXXXX 8416. Our customer service team have been trying to contact you by phone, as we're unable to fully process your order right now.

As we have been unable to reach you we've had to cancel your order, but don't worry - you can still join Sky.

As your order has been cancelled, we've taken no payment from your account.

If you want to join Sky now or in the future, please call us on 08448 222 034, or join Sky online at sky.com/join.

Thank you for your interest in Sky, and we hope to hear from you again soon.

The Sky Online Team

What nonsense they have never tried to call me and they decide to cancel it. What can I do. I can ask for compensation. Has anyone suffered the same??

techspec

Over the moon - now have free sky on one floor, and sky plus on the other. Fitter came early after another failed appointment.

Seems lots of fitters are being sent wrong day and times, thanks to MSE demand causing errors - losing sky engineers their bonus.

Box is HD and 3D ready. I will consider upgrading TO HD and broadband when my first lot of m&s vouchers show up.

My nephew might have a spare if they are still working. You know what to do.

razamataza

techspec wrote: »

Over the moon - now have free sky on one floor, and sky plus on the other. Fitter came early after another failed appointment.

Seems lots of fitters are being sent wrong day and times, thanks to MSE demand causing errors - losing sky engineers their bonus.

Box is HD and 3D ready. I will consider upgrading TO HD and broadband when my first lot of m&s vouchers show up.

My nephew might have a spare if they are still working. You know what to do.

Can you PM me the spare code

techspec

razamataza wrote: »

Can you PM me the spare code

Havent you used two without success?

rummy

Moneyineptitude wrote: »

Doubt it. It'll be obvious the wires are old.
Just so you're aware, the distance selling regulations are very clear:
"Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract at any time within seven working days, beginning on the day after you received the products or the day after the acceptance of your Order of the services."
So contact Sky and see what charges are applied if you cancel after this seven days.
Might also be worth a complaint that the installer didn't want to fit a dish despite your request for him to. Depends how much you want Sky, of course.

Thanks so much for this, I sent an email to cancel on Sunday. Haven't heard anything back, shall I chase over the phone?

The installation cost was £10 if I remember correctly with this offer.

The booklet (contract) is very confusing. It states this:

Sky wrote:

If you decide to cancel a product or service AFTER installation or deliver, you must do one of the following:.
1, 2, 3,4 - states different ways of communicating to cancel.

If you cancel any product as set out above, Sky will repay anything you have already paid for it. You will not be able to cancel your installation after the installation has started or claim a reimbursement of any installation costs you have incurred.

Please note: You may have to pay the difference between what you have paid for standard installation and our current full standard installation of £120.00. If you cancel your subscription you will be billed for any services that you have received.

Other products - If you cancel any goods you have ordered from us, you will be reimbursed any amount you have paid in advance for the product. If the product ordered by you has been delivered, it must be returned to us. We will contact you to arrange return and will either supply reply paid packaging for the product to be posted to us or we will collect it. We will be entitled to charge you our direct costs for it's return and/or set the costs off return off against any amount you owe.

My question is:

1) Is this stating I will have to pay £110 if I choose to cancel - that's half the money of the contract almost?
2) How can they justify that amount - I'd understand if they installed the dish, but all they literally did was get wires out and connect it to the communal box and then to the Sky box - I could have done that myself if there was a given option to install on my own.
3) Will I have to pay for the postage and packaging for the return of the Sky box?

This wouldn't have been an issue had they installed the dish like I requested. I had Sky services before and it worked perfectly fine with the dish. Now with the communal system, my signal strength is no more than 40%.