New...50% off Sky TV packages, 3000 MORE codes

JAG

MSE_Archna wrote: »

Hi all

We were in touch with Sky yesterday trying to sort this out - there was a problem with anyone going for HD. The codes should now work and Sky's extended the expiry date til midnight Thursday so try again. Full info and what to do if still having problems here https://www.moneysavingexpert.com/utilities/sky-code-problems

Just to clarify the code expires 11:59pm Thursday?

Since Sky expired them last time 11:59pm Sunday instead of Monday, with confusion over when Monday midnight actually is.

SCO

Just off the phone with sky, was told the offer was cancelled then when i pushed it told that the situation has been escalated to managers and should recieve a call within 24hrs (not holding my breath on that front).

Has anyone had a problem like this and had it resolved?

d40eq6

SCO wrote: »

Just off the phone with sky, was told the offer was cancelled then when i pushed it told that the situation has been escalated to managers and should recieve a call within 24hrs (not holding my breath on that front).

Has anyone had a problem like this and had it resolved?

Look at the other thread on this. We all had the problem yesterday, however Sky appeared to have fixed it as most of us have managed to order it today.

phil79_2

Having wrangled much with Sky, I've finally managed to purchase using my code. After speaking with Sky CS this evening they are still saying that the offer has expired. Understandably the update has not filtered through to all staff.

Thanks again MSE!

Orange_King

How do you get a code anyway if there are going to be any more up for grabs?

katphan

SCO wrote: »

Just off the phone with sky, was told the offer was cancelled then when i pushed it told that the situation has been escalated to managers and should recieve a call within 24hrs (not holding my breath on that front).

Has anyone had a problem like this and had it resolved?

Hi,

I done my order online with no problems had confirmation email. Couple days later received email asking me to call SKY which I did and was told order / installation okay and someone will be in contact. Sat like a lemon all morning waiting for installation, then rang up at 1.30pm the same number on 2nd email only to be told to ring installations on different number. Waited on line for 40 mins to get through to Installations to be told SKY cancelled and to speak with a different dept. Obv not happy and did have a rant at the cost of the calls to SKY, she apologised and said she could transfer me, 10 mins later transferred to Indian call centre told order cancelled as was previous SKY customer over 2 years ago. ???? Then told needed to enter order manually - after 5 mins asked if possible she could call me back. Her name was Minesh. No callback came. Later in the evening tried ringing again only to be told to ring different numbers. Online chat was of no help. So sent email and received a reply a day later saying as was a previous SKY customer should still have equipment so it is a case of just following a link to reactivate account. But should I wish to buy new equipment to ring this number. Yes have a dish but as not a SKY customer no longer have box. As have spent fortune in their expensive phone system - could not be bothered so Husband rang and they gave him another number to ring, obviously I was listening to call in background and knew if he rang another number he would be passed around from pillar to post. So took phone off him and asked her why she is giving out another number for him to ring when email stated to ring this number as SKY cancelled my online order and was supposedly entered it manually? and that I was far from happy taking time off for installation for no show and subsequent expensive phone calls being fobbed off as no one helps if not their area, to which she apologised and said she could help afterall and rang me back immediately and processed the order confirming another date for installation. Hopefully this is all resolved now.... realise why we left SKY over 2 years ago now!

stuartroberts

katphan wrote: »

Hi,

I done my order online with no problems had confirmation email. Couple days later received email asking me to call SKY which I did and was told order / installation okay and someone will be in contact.

Sat like a lemon all morning waiting for installation, then rang up at 1.30pm the same number on 2nd email only to be told to ring installations on different number. Waited on line for 40 mins to get through to Installations to be told SKY cancelled and to speak with a different dept.

Obv not happy and did have a rant at the cost of the calls to SKY, she apologised and said she could transfer me, 10 mins later transferred to Indian call centre told order cancelled as was previous SKY customer over 2 years ago. ???? Then told needed to enter order manually - after 5 mins asked if possible she could call me back. Her name was Minesh. No callback came.

Later in the evening tried ringing again only to be told to ring different numbers. Online chat was of no help. So sent email and received a reply a day later saying as was a previous SKY customer should still have equipment so it is a case of just following a link to reactivate account. But should I wish to buy new equipment to ring this number.

Yes have a dish but as not a SKY customer no longer have box. As have spent fortune in their expensive phone system - could not be bothered so Husband rang and they gave him another number to ring, obviously I was listening to call in background and knew if he rang another number he would be passed around from pillar to post.

So took phone off him and asked her why she is giving out another number for him to ring when email stated to ring this number as SKY cancelled my online order and was supposedly entered it manually? and that I was far from happy taking time off for installation for no show and subsequent expensive phone calls being fobbed off as no one helps if not their area, to which she apologised and said she could help afterall and rang me back immediately and processed the order confirming another date for installation. Hopefully this is all resolved now.... realise why we left SKY over 2 years ago now!

thats quite a rant and hard to read

techspec

Waited in all day - no Sky engineer showed.

Waste of my time and my code.

What a Mickey Mouse company.

razamataza

MSE_Archna wrote: »

Hi all

We were in touch with Sky yesterday trying to sort this out - there was a problem with anyone going for HD. The codes should now work and Sky's extended the expiry date til midnight Thursday so try again. Full info and what to do if still having problems here

Hang on a minute I'm confused you saying I have till Thursday before midnight i.e. 11.59pm to use my code but on MSE email it says you have until at least midnight Sunday 30 September to try the code again. Please clarify

razamataza

Let me share with you my story.

It was not long ago that I had put my code online and it told me it had expired. OMG! I was in panic I called sky later that day on Monday and told them this is what happened hoping I would get the same deal. Unfortunately I did not the advisor kept on repeatedly saying its not ''my fault'' I was kept on hold for a very long time and I was forced to take the highest HD package which was not worth for me as I wanted the basic package. Now that I have booked my order only two days ago and no one has come to put the dish or box, I have re entered my unused code and it works fine and adds what i need in the basket. Now I am confused should I book the order online and call sky to cancel my previous order which I placed on Monday (will they not cancel my order completely due to duplicate orders) or should I cancel my order and place a new one online before Sunday 30th Sept

Also, there is a £10 upfront payment levied in the basket what is this for? When I called sky to book the order they never told me about this or mentioned anything. If this is paid online can I get it refunded?