CPW O2 Retentions Thread

mobilejunkie

Yes if you really want to!

mbailey

aylesby wrote: »

600 calls and unlimited text for £35 for 18 month with £600 cash backs.

This seems to be a standard deal they are offering most people.

BigSaver_2

LearningToSave. wrote: »

im a happy bunny today!
just renewed with 800 minutes,1000 texts a month.....18 month contract....17.1 months free via cashback equalling 1.66 a month :-)

i could have also had a straight renewal of my 400 mins,500 text with 11 months free on 12 month contract....but i prefer the 18 month one and have no issues with being on an 18 month contract.

i've had similar deals with cpw for 4 years now on 2 phones(1 mine,1 hubbies) and have never had any kind of problem and fantastic customer service.

Was there a mobile phone with this deal? or sim only?

Thank you

sameerpawar

I called CPW y'day. They gave me a deal of £35 pm - 18 months - 600 mins - 1000 texts - 600 guaranteed (u have to send bills, but there is no deadline like e2save) cashback (200 after every 6 months ) - plus bolt on of either 200 mins or unlimited landline - unlimited o2-o2 or unilimited web or unlimited weekend calls.I chose web which I can change in next 14 days. web will be active only after 1 month. free voice mail. free detail billing.

No phone with this offer. this turns out £1.66 pm

but not every sales person will give this. another sales man was not ready to give me less than £11.66 pm. if u want direct number of sales person..mail me at [EMAIL="sameerpawar94@hotmail.com"]sameerpawar94@hotmail.com[/EMAIL]


Thank you

PM

THey didnt have any N95 clearance. New is £30 on 18 month contract.

ms0001

Yeah I got £1.66 p/m cash back deal. Got additional 500 text messages & Internet bolt-on.

Steve_xx

From my earlier posts you will see that I had two contracts with CPW 02. The first ended on July 14th and the second ended on August 5th.

As everyone knows, you pay in advance for line rental. My contracts ended in the middle of the months that I'd paid upfront for and so I expected a final invoice and a rebate for the remaining unused days. These payments have not been forthcoming and so I emailed CPW 02. The repayment for the contract ending on 5th August has arrived today. The repayment for the contract ending on 14 July has yet to be made.

I suspect that had I not prompted CPW 02, then neither of the two payments would ever have been made and I reckon that they probably make a habit of hoping that customers will forget the fact that they pay in advance for their line rental and that a refund is due for any overpayment in the last month of the contract. A nice little earner for them I think.

I spoke to the guy at CPW about the rebate, which was actually for a greater amount than he proposed. The reason being that my contract was changed in the last month without my permission, ie they started a new 18 month contract and this actually started before the old contract had ended and it seems for some reason that it was £6 a month more. I revoked that contract and I explained to the guy that I wanted it to revert to the old contract and he agreed.

I also used the opportunity to tell him that I was not satisifed with the fact that no written detail of the proposed 18 month contract at £1.67 a month ever arrived and that this was why I had revoked the contract. He said that CPW 02 did not send written detail of contracts to upgrading customers and that this was due to company policy about saving paper! I informed him of the benefit of email for both speed and paper-saving. He told me that all conversations were recorded and that these formed an oral contract. Yes, I know that, but you try getting CPW to recall a specific conversation and I'll bet that it can't be done, or rather wont be done.

I told him that I would never enter into a contract with anybody without written detail being presented to me.

mobilejunkie

Sounds about right for them. It is standard practice to neither repay nor even tell people that there is money owed to them at the end of a contract. If you don't ask, you don't get and they keep. However, they are not the only culprits. As for not putting things in writing to save trees - yes, I am convinced this is such a fair and ultruistic company that MUST be the reason! No doubt the same reason they shred all cashback claims they decline so don't (and can't!) produce copies (more trees) should they ever venture to court. Since court's a no-go area though I guess they would argue they are (again) saving the planet. You have to admire a company that cares so much about people - most of all those who pay their salaries (i.e. their customers). Not sure there will be many Olivers any more though.

Steve_xx

mobilejunkie wrote: »

Sounds about right for them. It is standard practice to neither repay nor even tell people that there is money owed to them at the end of a contract. If you don't ask, you don't get and they keep. However, they are not the only culprits. As for not putting things in writing to save trees - yes, I am convinced this is such a fair and ultruistic company that MUST be the reason! No doubt the same reason they shred all cashback claims they decline so don't (and can't!) produce copies (more trees) should they ever venture to court. Since court's a no-go area though I guess they would argue they are (again) saving the planet. You have to admire a company that cares so much about people - most of all those who pay their salaries (i.e. their customers). Not sure there will be many Olivers any more though.

Yes, it's a pity that CPW are not quite so concerned about saving paper when they request that copies of the relevant invoices have to be sent to them in order to obtain cashback. I wonder why an email to them showing the relevant invoices isn't sufficient? I also wonder why, since they have all the information themselves anyway, that they can't simply look it up? Oh wait a minute, that would make it too easy for their customers to reclaim their rightful cashbacks wouldn't it, and that just wouldn't do?

I'm not at all impressed witht he modus operandi of CPW in relation to the lack of paperwork where upgrades are concerned. Whilst I will take contracts again with CPW should the right one present itself, I will not be venturing into the upgrade rigmarole again. I had an idea that it wouldn't be just as they said it would, but the temptation of 18 months at £1.67 seemed too good to refuse and I did only accept it on condition that full detail would follow within the 14 day cooling period. I told the guy who offered it that I would cancel if the paperwork didn't arrive and that when it did arrive it needed to fully cover all of the detail of the deal. It didn't arrive and so I cancelled.

The real worrying thing was that my contract, within its final month, was changed immediately when I was given to understand that the old contract would run to its natural conclusion. I only learned that the contract had changed when I rang their customer services on another matter.

There is another worrying issue here regarding Royal Mail and its apparent inability to secure what it is contracted to do when it carries Signed For items. It seems that items are not always being signed for. There really should be no need for people to send cashback claims by Special Delivery.

baldude

hi there,
my friend has a cpw o2 contract for around 3 years now. It is about to cease November this year. My friend called their upgrade dept and they offered him the usual 35GBP a month 18 months contract with 600GBP cashback in 3 installments.
My friend is a overseas national and he is about to leave the UK for good. is it possible for him to transfer the contract on to my name (also the Direct Debit) and i still claim the cashback? Have any of you done the transfer of contract on to different name and still got the cashback??? can you please quickly confirm me this.
If a transfer is possible how to do it? my friend lives in Scotland while i live in England. so it is not possible for us to go to a CPW shop....however any signatures and proofs of forms, my friend is happy to provide me with.
if the xfer is not possible my friend would like to say no to the upgrade and have to end the contract within 10 days.....
quick response is greatly appreciated.
Thanks
Baldude