Virgin Media Deals - Deal Comparison Thread!

littleurchin

Infidel wrote: »

Tw Bb M Tv X L Saving -£8.50
Tv Size X L £20.50

What has the size of my TV got to do with anything?

The TV size is the size of the package they're selling you and not your TV at home.

You're getting a £8.50 saving against a two service package consisting of Medium Broadband, which is a speed of 2Mbps (see http://allyours.virginmedia.com/websales/product.do?id=227), and an XL Tv package, which is over 125 channels (see http://allyours.virginmedia.com/websales/product.do?id=21) and costs £20.50.

From what you have said, it looks like you're likely to be getting two bills. One for your Broadband and one for everything else. This being your 'everything else' bill. This is until Virgin combine their billing systems from the various companies they combined.

In addition to this bill, your Broadband bill may be coming separately and should be £18.00. By default Virgin Media send it by email, which they don't always tell you. But you can also ask them to receive it in paper form.

So your total cost for the XL TV and Medium Broadband should be £30.00 (£20.50 + £18.00 - £8.50).

Hope that clears things up.

littleurchin

p5x wrote: »

Called them up again today but they wouldn't budge, I've currently got analogue TV, 2MB broadband and basic phone for £22 a month (I think). The only offer they suggested was all 3 services (digital TV) for £20 on a new 12 month tariff.

Any ideas?

It all depends on what you want and are prepared to pay.

Their initial offer is more than you get today for less money, so that's worth thinking about if you don't want/need faster broadband or a larger phone package. Chances are for what you seem to be wanting that's the best they'll offer.

You could try saying that deals change, and you want to keep your options open, so if you're going to sign up for 12 more months, as a valued and loyal customer, you want better than just the £20 available to anyone.

You could also talk about other providers' deals that you've been considering. Make some notes about what's available and mention them and ask them to explain why theirs is better. If you've had cause to complain about their service in the past, now is a good time to mention it again.

If you want faster broadband and/or a bigger phone package, then for around £15 more you can get a very good deal, as these pages testify. The more you buy the better the overall deal against advertised prices. But if you don't want to buy more then it's harder to get those deals.

If you want more, tell them you've been looking at different packages elsewhere. Have a look before you call them, and, for example, ask about their broadband speed and whether it compares with BT's (or others'). If it's faster broadband you're interested in quote some of the costs of the very fast providers such as Be's Be Unlimited 24Mb at £24 a month (bethere.co.uk). They will tell you how that's an 'up to' speed and the further from the local exchange the closer it is... very true... but if you get half that it's still 12Mb for £24 and Virgin are asking £25 for 4Mb. Of course, Virgin's is optical fibre and more guaranteed and reliable, but it's just a negotiation tactic.

If it's a bigger phone package you're after, ask them about how their package stacks up against BT's combined calling packages (see BT's calling packages)

Of course BT now have BT Vision for TV... so you could throw that casually into the conversation wanting to understand how they compare.

Once they see you are serious about shopping around, let them sell you their best package for your needs.

Lady_K

I tried a few times yesterday to get a better deal but anyway not successful for all 3 services. As I put in the other thread they are saying they cant as they have had instructions not to give added deductions from the loyalty packages which appears not to quite ring true after reading other peoples posts yesterday that got good deals. I'm really not happy about it at all and I'm looking at bt offers now I know I could get free bb with sky with them too but not looked into the ins and outs with that yet. To be honest I'm not thrilled with sky either at the moment.

Even my daughter got some deals with virgin media and I've noticed some people have v+ boxes too on the same price they are charging me and mines just the ordinary one. I'm in credit with them, if I swap over they should credit me that shouldnt they?

Also my step mum has got xl tv and talk evening and weekend and they are charging her £25.95 they said they only give better offers on bb customers, I think thats a lot for her on that and its not even talk24. If thats the case she may aswell just have bb installed just to get it cheaper even though she has no pc

NSHEP

I was with Sky and had the tv package with movies and a sky plus box.

we were with NTL (virgin) and had 4mb broadband connection and phone.

we were paying £37 to sky and £36 plus calls to virgin (averagr cost £47)

We spoke to both - and decided to stay with Virgin, i was offered a good deal:

10mb broadband
Xl phone (line rental, all calls and cheap international calls)

= £36 - so for a faster speed and calls over £10 month cheaper.

We also organised a small (only freeview equivalent) tv package, but with v+ box and additional box for upstairs - so have the on demand tv etc, for a total of £52.

Deal done, set and the date set for installation. Phoned today to see what time they are coming, for them to tell me Sorry, we don't have tv in your area....... No one told me, I organised the deal over 3 weeks ago. I have cancelled sky.

I am so angry and upset I cant believe what they have done. I managed to speak to a manager, who apologised, over and over, promised to investigate, muttered some deal and may get faster 20mb broadband, but promised to call back.

Still waiting, and fuming. We will have no tv soon.

I chose Virgin over sky, what a mess.

Help!:mad:

Anon

NSHEP wrote: »

I was with Sky and had the tv package with movies and a sky plus box.

we were with NTL (virgin) and had 4mb broadband connection and phone.

we were paying £37 to sky and £36 plus calls to virgin (averagr cost £47)

We spoke to both - and decided to stay with Virgin, i was offered a good deal:

10mb broadband
Xl phone (line rental, all calls and cheap international calls)

= £36 - so for a faster speed and calls over £10 month cheaper.

We also organised a small (only freeview equivalent) tv package, but with v+ box and additional box for upstairs - so have the on demand tv etc, for a total of £52.

Deal done, set and the date set for installation. Phoned today to see what time they are coming, for them to tell me Sorry, we don't have tv in your area....... No one told me, I organised the deal over 3 weeks ago. I have cancelled sky.

I am so angry and upset I cant believe what they have done. I managed to speak to a manager, who apologised, over and over, promised to investigate, muttered some deal and may get faster 20mb broadband, but promised to call back.

Still waiting, and fuming. We will have no tv soon.

I chose Virgin over sky, what a mess.

Help!:mad:

Sorry to hear that you are having trouble - if you signed up for 10MB BB then it will go up to 20MB in May (so not an offer limited to you - this is a national change).

I don't understand though - are you getting BB through your BT phone line or through Virgin? If the latter, why isn't tv also available?

Finally, not a solution, but if you gave Sky 30 days notice and it hasn't been switched off yet, you could phone up and ask to cancel your cancellation.

Anon

NSHEP

Hi

Thanks for your reply,

We have a virgin home phone, not sky so i cannot understand why we cannot get tv either. It sounds crazy, I don't quite believe what they say?

We could go back to sky, that is an option, if they will accept us back, it within the 30 days, i will then take the phone and bb to them too to save money, to keep in one place. I am so disappointed with Virgin. I want them to compensate me though.

He mentioned 20mb bb, but tbh, we barely get 10 particularly in the evenings!

Infidel

Hi. Does anyone have any links to pages where i can see the various virgin media packages and also maybe some of the opposition.

I'm due to call virgin sometime tomorrow as i have a few complaints and also am thinking about leaving. I just want to research the alternatives.

Currently i have the XL TV package with Skysports+Movies. But to be honest, we only really watch Skysports so most of the channels on XL are a waste of time so i may as well ditch it if possible. Plus, as 2 of the sky channels i have lost were 2 of the most watched, it may well be better going to sky, unless virgin can pull some amazing deal out of the hat that i can't say no to.

But i think paying £56 a month for bb (2mb), digiTV and basic phone is very expensive.

Infidel

banger9365 wrote: »

vm do a pakage thats like freeveiw and its free with the phone http://allyours.virginmedia.com/html/specialoffers/freetv.html ,p5x

But you won't get the extra Sky channels on that will you?

So maybe the actual freeview is better?

saoliver

Just got off the phone to VM & for the second time today they just did not want to know.

Trying to renegotiate my deal - currently got :

TV XL + sports
Phone M
BB M

= £41 pm

I want v+ and am asking them to waive the £75 installation fee for just keeping one box, or reducing the £15pm for the two boxes (old box going upstairs), and all they keep offering me is what I have for £57pm & tellling me what a great deal it is.

I reminded them that this is £17 more than Im paying at the moment! They have definately clamped down on the deals, esp if you want V+. Would be interested to hear from any recent success stories with this.

Infidel

I'm just wondering if people spoke to males or females on the phone, and who got the best deals. As i'm of the observation that in general females don't care too much if they lose customers and that if you speak to a male they seem to listen and understand a lot better.