Natwest Technical Issues

melbell

kingstreet wrote: »

After this, there should be a public and political campaign for the return of cheque guarantee facilities.

Urm why? Transax would have been screwed when it asked Natwest for authorisation

After this RBS group should be investigated and mocked.

stclair

paul_h wrote: »

It's not just the online service that's broken, telephone banking are unable to carry out these transactions either.

The statements being fed into the media that the bank is functioning normally, apart from a backlog of transactions, is IMHO at best misleading.

They have just restricted the service to give the system a breather probably. Is the world going to end if you dont make this transfer in the next hour or so....

gotnomoneynomore

I'm self employed and have been expecting an invoice to have arrived into my bank on Thursday. As my income is sporadic, will they give me any money over the counter? I can't prove it has been paid.

paul_h

stclair wrote: »

They have just restricted the service to give the system a breather probably. Is the world going to end if you dont make this transfer in the next hour or so....

Well, if that's the attitude of a NatWest employee, I am truly astounded. Do you know how long some people have been trying to make transfers?

I have already this week had to go into town, 10 miles away, to withdraw cash from another bank to pay into NatWest to cover several missing BACS credits, do you not recognise the inconvenience this has caused? Now, you seem to regard making these transfers as unimportant, yet it may well inconvenience the recipients in exactly the same way.

stclair

paul_h wrote: »

Well, if that's the attitude of a NatWest employee, I am truly astounded. Do you know how long some people have been trying to make transfers?

I have already this week had to go into town, 10 miles away, to withdraw cash from another bank to pay into NatWest to cover several missing BACS credits, do you not recognise the inconvenience this has caused? Now, you seem to regard making these transfers as unimportant, yet it may well inconvenience the recipients in exactly the same way.

It sounds a great ordeal however:

14.7 Availability of the Service

14.7.1 While we will make reasonable efforts to provide the Service, we
will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to our systems or the systems of any party used to provide the Service.

robin_banks

stclair wrote: »

They have just restricted the service to give the system a breather probably. Is the world going to end if you dont make this transfer in the next hour or so....

No the point, its the customers money in their account, if Natwest services fail then your customers are unable to do as they should be able to.

And a 4th day of disruption is not a glitch.

robin_banks

stclair wrote: »

It sounds a great ordeal however:

14.7 Availability of the Service

14.7.1 While we will make reasonable efforts to provide the Service, we
will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to our systems or the systems of any party used to provide the Service.

Is a 4th day of disruption beyond Natwest's reasonable control. Many would argue it is.

paul_h

stclair wrote: »

It sounds a great ordeal however:

14.7 Availability of the Service

14.7.1 While we will make reasonable efforts to provide the Service, we
will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to our systems or the systems of any party used to provide the Service.

When the time comes for apologies, I hope NatWest can do better than quoting T&C. :wall:

stclair

paul_h wrote: »

When the time comes for apologies, I hope NatWest can do better than quoting T&C. :wall:

It will get quoted more than likely I bet :-)

robin_banks

paul_h wrote: »

When it comes to apologies, I hope NatWest can do better than quoting T&C. :wall:

I wasn't paid yesterday and nor could I move my savings into my current account.

Their T&C's matter not to me anymore , I set the wheels in motion to change my account on Friday. Took all of 5 minutes.

Natwest knew they had a big problem early on Weds morning. I've said it before and I'll say it again 4 days is not a glitch and emails and text messages telling me 'normal service will be resumed' don't wash.