Natwest Technical Issues

huckster

IMHO, full functionality won't be available again until mid week. When people are able to do so, they should check what has definitely cleared, before paying another bill or withdrawing cash. I suspect that things are going to be a bit messy for a few weeks.

RBS are not going to waive all relevant charges and interest for all account holders for the period. They will be losing enough money as it is, without letting off people that would have had to pay charges/interest anyway. This is why you are not getting a clear message from the RBS spokesperson. I suspect people are going to have to visit branches and phone helplines, with each case dealt with on its own merits.

chinwoman

Well we received a payment into RBS yesterday went out and used the card with no problems yesterday . Today at 11am my money was still there and at 1pm my payment I had in yesterday was gone and suddenly showing £179 over drawn .

Phoned RBS they state no branches open and nothing they can do until this 'glich' is resolved

Now left with no money and no food

spike7451

huckster wrote: »

IMHO, full functionality won't be available again until mid week. When people are able to do so, they should check what has definitely cleared, before paying another bill or withdrawing cash. I suspect that things are going to be a bit messy for a few weeks.

RBS are not going to waive all relevant charges and interest for all account holders for the period. They will be losing enough money as it is, without letting off people that would have had to pay charges/interest anyway. This is why you are not getting a clear message from the RBS spokesperson. I suspect people are going to have to visit branches and phone helplines, with each case dealt with on its own merits.

Ulster Bank say different...

Will I be charged if my account is out of order?

If you've experienced any charges or loss of interest as a result of this incident please contact us in the first instance and we will refund you fully.

Plus,considering they are using paper transactions in the branches,I reckon it'll be a good few days,if not a couple of weeks,before any money withdrawn or paid in over the counter is debited or credited to your accounts.

stclair

huckster wrote: »

IMHO, full functionality won't be available again until mid week. When people are able to do so, they should check what has definitely cleared, before paying another bill or withdrawing cash. I suspect that things are going to be a bit messy for a few weeks.

RBS are not going to waive all relevant charges and interest for all account holders for the period. They will be losing enough money as it is, without letting off people that would have had to pay charges/interest anyway. This is why you are not getting a clear message from the RBS spokesperson. I suspect people are going to have to visit branches and phone helplines, with each case dealt with on its own merits.

We have been briefed to refund all bank charges in the light of this incident. As you can imagine any charges prior to this happening would still stand.

They have to put customers back into the position they were in before the problem.

huckster

If you read what I said again, you will see that it is pretty much the same as what Ulster bank have said. They will refund people that have been affected by the incident, so those that have not been affected will not be. i.e each case on its merits.

Attackthebanks

chinwoman wrote: »

Well we received a payment into RBS yesterday went out and used the card with no problems yesterday . Today at 11am my money was still there and at 1pm my payment I had in yesterday was gone and suddenly showing £179 over drawn .

Phoned RBS they state no branches open and nothing they can do until this 'glich' is resolved

Now left with no money and no food

+1 Same as above!

chinwoman

chinwoman wrote: »

Well we received a payment into RBS yesterday went out and used the card with no problems yesterday . Today at 11am my money was still there and at 1pm my payment I had in yesterday was gone and suddenly showing £179 over drawn .

Phoned RBS they state no branches open and nothing they can do until this 'glich' is resolved

Now left with no money and no food

I should have added the £166 I was in credit has vanished

huckster

stclair wrote: »

We have been briefed to refund all bank charges in the light of this incident. As you can imagine any charges prior to this happening would still stand.

They have to put customers back into the position they were in before the problem.

So if someone was overdrawn anyway and they cannot prove any money would have been paid in during the incident, you will still waive the charges that relate purely to the incident period. You will be wiping ALL charges for everyone for the incident period ?

scattykat

spike7451 wrote: »

Ulster Bank say different...



Plus,considering they are using paper transactions in the branches,I reckon it'll be a good few days,if not a couple of weeks,before any money withdrawn or paid in over the counter is debited or credited to your accounts.

I got £140 from the counter Fri morning. Friday afternoon it was manually debited from my account leaving me in minus pounds. Luckily wages went in last night to cover it but they took it back same day once there systems were back up

paul_h

stclair wrote: »

They have possibly restricted the service to prevent the thousands of customers trying to make transfers etc all at the same which may possibly make the system fall over or something with the impact of the amount of transactions etc going on patience is all that is required.

If that is the case, I hope they make sure the system is robust because there'll be a hell of a lot of people flooding the system with payments/transfers when they do decide to turn the functionality back on.

Personally, I suspect the system to handle transfers is still broken.