Natwest Technical Issues

rjohn

stclair wrote: »

It will get quoted more than likely I bet :-)

You're really, really not helping NatWest's image right now!

Regardless of your disclaimer, I wouldn't be surprised if you get called in for a chat soon.

jinty271

Up to now, unlike the previous 3 days of this fiasco, I have seen nothing on here, or on Twitter, to say that anyone due a payment today, has received it this afternoon.

Fingers crossed for later this evening. I expect my interpretation of what is required to rectify the situation is overly simplistic.


However, I just want my money.

stclair

rjohn wrote: »

You're really, really not helping NatWest's image right now!

Regardless of your disclaimer, I wouldn't be surprised if you get called in for a chat soon.

No dont be silly its not gonna happen.

robin_banks

stclair wrote: »

It will get quoted more than likely I bet :-)

A few questions....

How do you think that will be met by a customer who may have been paid and consequently had mortgage payments etc kicked back?....:)

And let's face it who's money is in my account. Is it mine or NatWests ?....:)

And remind me again whose money bailed out natwest ?...:)

Simple fact I no longer trust Natwest to look after my money and do not forget that is what you are doing.

Your systems are having a systematic and structural failure and not a 'glitch'.

stclair

robin_banks wrote: »

I wasn't paid yesterday and nor could I move my savings into my current account.

Their T&C's matter not to me anymore , I set the wheels in motion to change my account on Friday. Took all of 5 minutes.

Natwest knew they had a big problem early on Weds morning. I've said it before and I'll say it again 4 days is not a glitch and emails and text messages telling me 'normal service will be resumed' don't wash.

If you havent already following the banks complaint procedure:

https://www.natwest.com/Downloads/global_options/complaints_leaflet.pdf

nilrem_2

stclair wrote: »

Is the world going to end if you dont make this transfer in the next hour or so....

But it's not a few hours is it?
No the world won't end because of this delay but it has inconvenienced a lot of people because it's been going on for days not hours and there is no sign it will be working by tomorrow either!

People read that it is fixed and they are confused that they still cannot transfer their money!

stclair

robin_banks wrote: »

A few questions....

How do you think that will be met by a customer who may have been paid and consequently had mortgage payments etc kicked back?....:)

And let's face it who's money is in my account. Is it mine or NatWests ?....:)

And remind me again whose money bailed out natwest ?...:)

Simple fact I no longer trust Natwest to look after my money and do not forget that is what you are doing.

Your systems are having a systematic and structural failure and not a 'glitch'.

There was some questions and answers somewhere which covered some of your points ill see if I can locate them for you later.

stclair

nilrem wrote: »

But it's not a few hours is it?
No the world won't end because of this delay but it has inconvenienced a lot of people because it's been going on for days not hours and there is no sign it will be working by tomorrow either!

People read that it is fixed and they are confused that they still cannot transfer their money!

Full service may not be available until Monday they may wanted to get rid of the back log first :eek:

robin_banks

stclair wrote: »

If you havent already following the banks complaint procedure:

https://www.natwest.com/Downloads/global_options/complaints_leaflet.pdf

Thanks for that......already read it.

But I imagine the complaints department will be rather busy in the next few weeks.

I'll save them a bit of time and move my account instead....:)

But thanks for your help.

stclair

robin_banks wrote: »

Thanks for that......already read it.

But I imagine the complaints department will be rather busy in the next few weeks.

I'll save them a bit of time and move my account instead....:)

But thanks for your help.

Yeah i bet they will be in-undated I bet it created loads of overtime for them though.

You should take advantage of the switching offers that are about at the moment.