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redux

NonGeographicalMan wrote: »

Given that this thread is about the Ovivo Mobile network I would say that all of my posts have been on topic.

Forum moderator comments on a number of your posts suggest that personal abuse has been removed.

That doesn't sound to me like it would have been relevant

d123

NonGeographicalMan wrote: »

What is it with those of your who clearly from a long and obedient life of surfs

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NonGeographicalMan wrote: »

What other attitude do you expect me to display when faced with mindless idiots
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NonGeographicalMan wrote: »

With Ovivo's CEO I was entirely polite and reasonable. But I only got as far as giving my name and why I was calling before I got a very terse/aggressive "where did you get this number from" and "never call me again" and only call customer services or similar before the phone was hung up and the line also blocked to receiving further calls or texts from my number.

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For the record, over the years I've escalated complaints to the CEOs office of many companies, (Barclays, Sky, Virgin, Orange, Vodafone, Sony, T-Mobile, Three, NPower and more), all by utilising email addresses or office phone numbers.

I wouldn't even phone one of their employees at home on a Sunday morning...

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shell820810

Is this still ok for calls and txts? MIL currently putting in £10 per month with O2. Think this would be better for her. Cant imagine she would use the data much if ever, but she does have the required smartphone.

NonGeographicalMan

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For the record, over the years I've escalated complaints to the CEOs office of many companies, (Barclays, Sky, Virgin, Orange, Vodafone, Sony, T-Mobile, Three, NPower and more), all by utilising email addresses or office phone numbers.

Why do you seek to draw this massive distinction between an office landline and an office mobile? I did not track down his personal home address and ring him up on his personal family landline where the call was answered by his wife. I rang him on his company mobile and moreover a company mobile he had chosen to give me the phone number for. Various online reference and his online photos suggest that Mr Zand is between 30 and 34 (i,e, a Young Gun and not some aged corporate veteran). Most people that age use mobiles for almost everything and the landline is near redundant to most of their communication needs.

I did not call on a Sunday mid morning deliberately to annoy Mr Zand but purely because at that time I had no remaining internet connection of any kind at all after making an error in reconfiguring my router and then having no way to get the contact details of my landline broadband ISP when I found that my Ovivo Mobile internet connection also did not work. Most other larger mobile companies have technical support operations open at that time. The ultimate responsibility for the non working Ovivo http connection for over three days clearly lay with Mr Zand and it was quite clear that none of his customer support representatives felt they had any direct control over fixing the problem or the prolonged nature of the http service outage.

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Bottom line is that kicking me out rather than fixing my technical issue has caused a lot of adverse publicity for Ovivo and I bet by now Mr Zand wishes he had not done it and had instead applied maximum efforts to resolving the repeated issues with the defective advertisement server that were my original concern.

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I also bet Bernie Ecclestone and most other senior F1 people think nothing at all of ringing F1 employees and other senior F1 executives all the time on a Sunday. Bottom line is it was Mr Zand's Ovivo business mobile. If he was in church or down at the skating rink with his children at the time I rang he didn't have to answer it.

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I would also say it was actually pretty unhinged or unreasonable for Mr Zand to immediately cut off my ability to make outgoing calls in a fit of spite so leaving me (a couple of days later) with no phone facility on Christmas Eve when I found my path to my relatives house up the main A24 corridor blocked at Burford Bridge by the only just flooded River Mole. As I had a 30 day period to use the PAC code and still had credit on my phone a more reasonable pattern of action would have been to let me go on making outgoing calls until I had used the PAC code and left the network and then refunded me any remaining credit balance (given that I was being forced to leave the network against my will).

grayme-m

shell820810 wrote: »

Is this still ok for calls and txts? MIL currently putting in £10 per month with O2. Think this would be better for her. Cant imagine she would use the data much if ever, but she does have the required smartphone.

I find it works fine.

want_to_save

I have used it over 2 months and no problem

colinicky

want_to_save wrote: »

I have used it over 2 months and no problem

Likewise no problems for calls & texts

JDPower

NonGeographicalMan wrote: »

Bottom line is that kicking me out rather than fixing my technical issue has caused a lot of adverse publicity for Ovivo and I bet by now Mr Zand wishes he had not done it

What publicity? You're talking like you're debating this on Newsnight or something. Anyone that comes across your postings will just write them off as the inane ramblings of, presumably, a troll. Mr Zand, or any other Ovivo employee, would probably !!!! themselves laughing at the way you're carrying on.

And are you really surprised the attitude towards you when you decide to put yourself on some sort of pedestal above anyone else here, all cos you dared call a CEO's mobile number, and declare everone else here mindless idiots. Really?

Maybe someday you'll come to understand the saying, making a rod for your own back.

Farway

colinicky wrote: »

Likewise no problems for calls & texts

Same here, never use data because my phone is a stupid & not smart one, just calls & text

pepdavies

If we all club together to give you your £20 back will you go away?