Mighty Deals have my money :-(

MightyDeals_representative

Good evening rwsa

Thanks for your post. I can see through your ticket ID that your vouchers have been refunded, please do check with your bank.

Many thanks

MD

MattChr

MightyDeals_representative wrote: »

Hi there MattChr

Thanks for your reply.

I can see that Natalie has replied to you today stating that we are in discussions with PayPal in regards to your payment query.

This means that PayPal will contact you directly as your ticket is now closed.

Many thanks for your patience

MD

To confirm, the discussions with PayPal are around item received significantly not as described. Full details of the description and contents received have been provided to PayPal and under review with a PayPal Claims Specialist. I have suggested a partial refund which reflect the differences in advertised product to that received from Mighty Deals (Money Expert).

I do not wish to provide further detail until the PayPal outcome has been decided and actioned.

bunny_rabbit

Has anyone in this forum actually managed to get Mighty Deals to issue a full refund? And by that I mean a full refund into their bank/ credit card account, not *Mighty Cash*.

I have been chasing for at least two months. Have been told they've processed the refund at least 3 or 4 times both via their customer service ticket (ID#995694) and via their Facebook account, but basically the money never showed up. Am starting to think this is all a big scam!!!

MightyDeals_representative

Hi Bunny_Rabbit

Thank you for your post. I am sorry to hear you are chasing a refund still.

If you could let me know your voucher code then I can look into it - your ticket is not returning any results?

Many thanks in advance

MD

bunny_rabbit

Voucher code MF02C270F

Derek_A

bunny_rabbit wrote: »

Has anyone in this forum actually managed to get Mighty Deals to issue a full refund? And by that I mean a full refund into their bank/ credit card account, not *Mighty Cash*.

I have been chasing for at least two months. Have been told they've processed the refund at least 3 or 4 times both via their customer service ticket (ID#995694) and via their Facebook account, but basically the money never showed up. Am starting to think this is all a big scam!!!

Refunds from this company seem to be a hard thing to do.

I've contacted these people on several occasions telling them that the card used for payment was no longer valid, but what did they do? Sent the refund to THAT card (apparently).

I say apparently as it's been 5 days since they refunded, and the bank for that card confirms no refund has been made.

bunny_rabbit

Likewise. Every time they say they have processed refund they say it will take *7-10 days* before money shows up. I wait but nothing materialises in the account.

I mean there's incompetence and then there's outright lying:


Natalie, Jan 22, 14:24:
Good Afternoon

I have reviewed your account and I can confirm we will process your refund straight away. This will take 24 hours to go into your Mighty Deals account.

You are a valued customer and we take all customer feedback very seriously as we are always striving to improve our services. Please do not hesitate to contact me if I can be of further assistance.

Kind Regards

Natalie

============

Natalie, Jan 27, 08:32:
Good Morning

I have reviewed your account and I can confirm we will process your refund straight away. This will take 7 - 10 days to show in your account

You are a valued customer and we take all customer feedback very seriously as we are always striving to improve our services. Please do not hesitate to contact me if I can be of further assistance.


Kind Regards

Natalie

============

Natalie, Feb 6, 07:22:
Good Morning

I have reviewed your account and I can confirm we will process your refund straight away. This will take 7 - 10 days to show in your account

You are a valued customer and we take all customer feedback very seriously as we are always striving to improve our services. Please do not hesitate to contact me if I can be of further assistance.

we are sorry for the inconvenience

Kind Regards

Natalie

============

Clearly, no money refunded to date. How can these people still be in business?

bunny_rabbit

So I just received my March bank statement today and it looks like I've finally received a refund! All in all 3 months of chasing - support ticket for refund was initially raised on 11th Dec 2014

I guess when they say wait 7-10 days they actually mean one month, but at least I got my money back now at last.

Best of luck Derek_A with your refund!

mansuri

I am also one of many who is chasing Mighty Deals for a refund. I have been told that the refund was processed in my PayPal account in February, but there is nothing there and they have over £200 from me. Now I do not even get replies from Mighty Deals.

How on earth are we supposed to make contact with them, as their customer service is non existent

MightyDeals_representative

Hi there bunny_rabbit

Thanks for letting me know.

Hi mansuri

Please could you let me know your voucher number so I can look into this for you? I will personally ensure this is resolved for you.

Many thanks

MD