Mighty Deals have my money :-(

amemac

Reply to miss Teak

Oh how I desperately wish that I could have written this letter

amemac

Jusy going to repeat the voucher number for you to (hopefully) answer me.
M4A242D0A

Please try to resolve this for me.
I would appreciate a reply to me email angela.macdonald@virgin.net
regards Bob macdonald

Ianwzzz

Try these numbers

01942 710990
01483 412978

amemac

Thanks for telling me the telephone numbers but they are not in use - I guess it is another way that this company has of eluding angry customers thus avoiding refunding or exchanging.
I have been, at last, given the contact details of the supplier for my particular complaint so tomorrow I will start trying to deal with them I am thinking I will not have much luck but I will not give up.
Never have I used such a clumsy site as that of mighty deals, I feel sure they are very slippery customers huh?

amemac

wealdroam wrote: »

Have you written to the email address mentioned in the post above yours?

I did - I do not know whether it "worked" because I was also keeping on at them by using their "tickets" - but I did get a positive reponse - I now wait to discover whether I have been pushed from pillar to post, as it were.

MightyDeals_representative

MissTeak - thank you for your valued feedback. We do strive to offer great priced deals, and ensure that our Customer support Tickets are replied to within an acceptable amount of time.
amemac - Hi there, I can see that Liam replied to you on the 17th November which we have not had a reply to. If you wish, you can re-open your ticket to advise Liam of the issues you have been experiencing?

Thank you both

Mighty Deals

amemac

I cannot see this reply - and the 17th November would have meant that I had no issue with you - my problems started end December and although I am getting somewhere now it has been along and arduous struggle.
I await a confirmation from your office that a refund will be due to me - let's hope it will not take too long.

amemac

MightyDeals_representative wrote: »

MissTeak - thank you for your valued feedback. We do strive to offer great priced deals, and ensure that our Customer support Tickets are replied to within an acceptable amount of time.
amemac - Hi there, I can see that Liam replied to you on the 17th November which we have not had a reply to. If you wish, you can re-open your ticket to advise Liam of the issues you have been experiencing?

Thank you both

Mighty Deals

Hello - Just as a matter of interest maybe you would kindly inform me as to how to find this reply from Liam. - I cannot seem to find it on my account. My account is in the name of Bob Macdonald bobmacdonald52@gmail.com
I will be interested in your reply - many thanks

MattChr

Well, looks like I'm the latest to fall for Mighty Deals tempting offers and poor service...

Order placed 3rd Jan for a new iPhone 6 16GB, which was advertised as Mighty Deals stock and delivery within 15 days. Successfully redeemed voucher within 1 hour of purchase. Getting close to 15 days with no update or delivery details, I chased Mighty Deals for a delivery date, receiving the following (late) response:

Thank you for purchasing the iPhone 6, 16GB in space grey.

Our supplier has advised us that there has been a delay in their stock arriving from Apple. We have been advised your phone will arrive with you before January 31st.

We apologise for any inconvenience caused. We have put £10 Mighty Cash in your account, but please do not hesitate to contact us should you have any questions. In this instance you can email us at customerfeedback@mightydeals.co.uk as we will respond within 24hours.

Kind Regards,

Rosie

Customer Support Agent

Naturally with their feedback on this site and feefo.com, as well as no working phone numbers and very prompt closure of the ticket, I am very worried that this pricey purchase won't arrive any time soon. Also not impressed that the credit expired in a week, and anything under £20 incurs expensive delivery that makes it more pricey than same items on eBay/Amazon!

No response from their Customer Service email address in 3 days, so sharing my experience before others are caught out and we'll see if the goods arrive in time before I press PayPal for a refund of £487...

MightyDeals_representative

Hi amemac
If you log into your account - with ticket number;
Incident #1002296

you can see the responses.


Thank you!


MD