Mighty Deals have my money :-(

amemac

mmmmmmmmmm can't seem to see these particular responses - sorry!

amemac

Check the expiry date og the £10 given to you by mighty deals

MattChr

amemac wrote: »

Check the expiry date og the £10 given to you by mighty deals

Goodwill £10 15/01/2015, expired 22/01/2015

amemac

MightyDeals_representative wrote: »

Hi amemac
If you log into your account - with ticket number;
Incident #1002296

you can see the responses.


Thank you!


MD

HELLO - ALTHOUGH I AM ABLE TO READ THE RESPONSES (THIS TIME) TO MY REQUESTS FOR A REFUND OF £1O9.98 TO MY SANTANDER VISA CARD I DO NOT SEEM TO BE GETTING ANYWHERE.
CAN YOU HELP ME PLEASE?
angela.macdonald@virgin.net
Account holder bobmacdonald52@gmail.com

amemac

Hi to anyone who has a problem with this firm.
I have, only today, been satisfied with a full refund to my bank for the purchase of faulty goods from this set up.
I started my complaints at the end of December and today the end of January have been awarded my refund to which I am entitled under consumer law.
My advice to all of you out there who may be having trouble is to KEEP on at them. Absolutely terrible customer service, and extremely clumsy web site, but ended well - for me anyway.

MightyDeals_representative

Hi again amemac

Thanks for your update.

However I can see that Marvyn was replying to each of your emails promptly since the middle of January and resolved your issue as confirmed on the 21st January by advising that your refund would be received within 7-10 working days. I note that you have advised that the refund was received after 7 days on the 28th January.

I do apologise that you are unhappy with the service that you have received, and we have taken your feedback on board.

Thank you

MD

bod1467

MightyDeals_representative wrote: »

I do apologise that you are unhappy with the service that you have received

So you're not apologising for the service given, just for the customer being unhappy? In other words, a weasel apology ... "I'm sorry you feel that way".

MattChr

MightyDeals Representative,

As consumers, we are frustrated with:
- No phone number to promptly discuss problematic transactions;
- A ticket system, where many replies (mostly before mid January 2015) have repeatedly failed the response time of two working days, or ignored completely;
- Vague, woolly, generic and/or unsatisfactory responses to tickets;
- Presumed resolved cases as soon as you post responses to our queries - please give us a couple of days to check our emails and respond, like how you request we give you time to respond; and
- Issues seem to be responded quicker when publicly venting our frustration on Facebook, Twitter, forums (e.g. MoneySavingExpert), when we'd rather deal with them earlier on and directly with yourselves.

The offers are tempting, but when we experience bad service we won't return as customers and we won't recommend your services to friends, family and colleagues.

Fortunately for myself, I used PayPal as an intermediary payment system, who are holding funds while the transaction is disputed until I receive my purchase as described, or will refund my money if the item arrives late.

hmnadjib

Hi MIghtyDeals,

You have promised I will have my refund back today but still no sign of that in my account and no email from paypal to confirm any refund, Please respond to ticket Request #1007663 otherwise I will escalate my paypal dispute to a claim.

MightyDeals_representative

H ihmnadjib

Thank you for your email. I can confirm again that as promised, your refund is due to be back in your account today (30-01-15) as confirmed in ticket ID 1007663

Many thanks again

MD