T mobile price increase

piggeh

I took out a new contract in December 2011 for a 24 month period. When I took it out I was led to believe it was £25 a month for minutes, texts, and unlimited internet. I decided to check my online details after a few weeks to check it had been set up correctly. What I found was that the deal they sold me did not include mobile internet, instead they'd added it on as a daily PAYG element! I had to add the bolt on to aovid a massive charge in the first month. Given I was outside the time for returns though, I could not do anything about it. Now, only a few months into contract, they want to slap a 3.7% increase onto my contract! To say I'm livid is an understatement.

I am contemplating what to do, and my current plan of action is:

1) Write to T-Mobile, stating that I believe I am within rights to cancel my contract as the increase is to my material detriment.
2) State that a 12 month period has not run from the commencement of the contract and so any increase cannot be applied regardless.
3) Ask for confirmation that the contract can be terminated without penalty.

They will naturally right back saying they're well within their rights. At this point I will write and say I will continue to pay but under protest, and will seek recompense of any amounts paid once I am in a position to terminate the contract without detrimentally affecting my credit record.

Once paid off, I will seek to recover monies through the small claims court, reason being - I do not for one second believe T-Mobile will send someone down to the court to defend themselves over a few hundred pounds in costs.

I don't think you can really cancel the contract whilst mid-term, as they will put a mark on your credit record. The only way to do it is pay it off and then go through the court system. Ofcom are toothless and wont budge (as people have said, they deem it fine practice).

Of course, the risk is that the courts throw it out, or T-Mobile turn up. It would be an experience though, to argue in front of a judge, so maybe worth doing regardless.

ashtad

Those of you debating to leave tmobile because of this 3.7% rise you might regret it they have one of the best 3G coverage in uk and now that you can use orange signal with 3G so there probabely the best uk network at present and they will also be the first to roll out 4g in the uk also so think hard before making any harsh moves I have been on every uk mobile network and so far I would say tmobile is the best for 3G coverage O2 has the worst believe it or not there shocking great 2g coverage but poor 3G Vodafone are ok and three well let's not go there they have recently pulled out of there 2g roaming with orange so unless you can get three 3G your screwed so overall I would say tmobile is the best provider at this current moment in time

gjchester

MikeyMacbeth wrote: »

Would you agree with me that it would be better if such terms and conditions that can materially affect the consumer are given more prominence in advertising or should it be a case of "all's fair in love and commerce" ? should consumer law be working towards a fairer deal for all of us?

In this particular case I made the erroneous assumption that, based on 15+ years prior experience of having contract phones with o2, and never having had monthly charges raised mid-contract, that other companies would do the same - more fool me I suppose in this case for not delving into the contract more deeply - I usually do , but this time...

o2 have the same raise by inflation clause they just have not used it yet. As I think they and Three are the only ones not to do so recently it may happen soon. Normally competition would see prices drop, but the no doubt some of this is due to the EU forcing changes in roaming costs that meaning something has to go up to pay for it all.

I agree they should highlight some key sections to give better visability but how do you say what in a contract is key. There are lots of important but whats important to me may not be to you.

I'd hazard a guess that 99% or the UK don't read the mobile contract in the rush to get the latest shiney toy, I'll admit I dont read them to the depth I should.

However ignorance is no excuse, if you can't take the time to read what you sign you can't complain if your bound by it later, and yes as I said I'm the same.

gjchester

piggeh wrote: »

They will naturally right back saying they're well within their rights. At this point I will write and say I will continue to pay but under protest, and will seek recompense of any amounts paid once I am in a position to terminate the contract without detrimentally affecting my credit record.

If you read prior in the thread Orange have already done a similar thing (and Yes TM and Orange are really the same company). The regulators of OfCOM and CISAS looked into it and decided it WAS a business decision by Orange and within the terms and condidions and Orange were allowed to do it.

By all means you can try and go to court but you may want to read this thread first.. https://forums.moneysavingexpert.com/discussion/3639779

piggeh

gjchester wrote: »

If you read prior in the thread Orange have already done a similar thing (and Yes TM and Orange are really the same company). The regulators of OfCOM and CISAS looked into it and decided it WAS a business decision by Orange and within the terms and condidions and Orange were allowed to do it.

By all means you can try and go to court but you may want to read this thread first.. https://forums.moneysavingexpert.com/discussion/3639779

Well ofcom don't come into it if you go straight to the small claims courts. I have no faith in Ofcom defending the rights of consumers.

It doesnt matter if you're right or wrong, it just matters as to whether the company decides to defend itself versus when it's easier to just pay out. If you look around the web there are many stories of companies paying at the final moment before going to court as it's cheaper for them to do so, who's to say mobile phone companies are any different?

nobile

What if the cost of living drops? Do they reduce the monthly contract amount?

robbies_gal

but piggeh the court will probably quotes ofcoms findings and go against you

you have to prove their wrong and youre right

mobilejunkie

markdoc wrote: »

Calamero, Piggeh and others make good points.
Paricularly that no potential price rise was ever mentioned by any of the staff, and that you shouldnt have a yearly inflationary raise, if in my case Ive only had contract 3months.

Gabbyevs is so spineless they probably work for OFTEL. Just because Orange customers rolled over doesnt mean we will. Anyway OFtel havent condoned this behaviour, they say its open for challenge.

Well Im going to small claims, is there a facebook page or anything started, or shall i post details of my legal victory here?

Jackomo can you post a link to your petition please
Oh and while Im at court Ill mention Tmobiles other fixes, like accessing my own voicemail doesnt come out of my 600 inclusive minutes, as told to me by the sales person!

Would be very funny to see you in court trying to prove anything; either it's all huff or you must like throwing good money after bad!

robbies_gal

markdoc wrote: »

Well youre spineless, I disagree with most of your posts.
Tmobile are annoying, but not quite so much as you ;o)

T&Cs are not always upheld, especially when they are unfair or go against what the store people are verbally saying. For instance I was assured verbally that the monthly payments would never increase.

Funily enough I filmed on my phone my conversation with the Tmobile guy when I queried the price increase this week.
he said the Government had forced them to do the RPI increase, as they had put it in the Budget hahaha. I just laughed, cant believe some of the crap they come out with.

you are funny carry on digging your hole

markdoc_2

GabbyEvs - Even tho you have an avatar of a man, Ive just realised youre a woman.
Hence your illogicality and lack of balls to fight these people is forgiven.

Anyhow I asked for my Tmobile PAC code and theyve given me a £5 a month 'loyalty discount' to stay on
So even though Im now not out of pocket, I still think Tmobile are dispicable because most people dont complain, so they will still benefit overall from them being sneaky.