T mobile price increase

zantos

As the monthly cost covers BOTH line rental AND phone purchase surely any increase should only apply to the line rental portion - about one third. Is is legal to increase the cost of phone PURCHASE part way through an agreement?

ashtad

candy786 wrote: »

what from t-mobile they said just to ignore it...once bitten twice shy....ok if you believe them i think you will be suprised when you get your bill, did they actually tell you its 20ish pence increase.

Yes because it was showing the wrong monthly line rental the cancellation team said there aware of all the letters being sent to customers stating the price plan being shown without the discounts and you will only be charged a extra 3.7% on the currant price you are paying at the moment

ashtad

zantos wrote: »

As the monthly cost covers BOTH line rental AND phone purchase surely any increase should only apply to the line rental portion - about one third. Is is legal to increase the cost of phone PURCHASE part way through an agreement?

It's only the cost of the line rental increasing that's all nothing else

vuvuzela

zantos wrote: »

As the monthly cost covers BOTH line rental AND phone purchase surely any increase should only apply to the line rental portion - about one third. Is is legal to increase the cost of phone PURCHASE part way through an agreement?

Does it ? Are you sure and do you have it in writing that it includes any portion of cost of the mobile phone ?

Leon_Telford

Leaving Orange (aka T Mobile) was the best thing I ever did.

ashtad

Leon_Telford wrote: »

Leaving Orange (aka T Mobile) was the best thing I ever did.

Orange have lost a lot of customers over the past 6 months they don't have any loyalty to the existing customers there retention team are useless I would rather be with tmobile then them at least they look after there existing customers I pay £7.93 at the moment for 600 min 500 text unlimited landline calls and 3gb of data what other network would give you this no one im not bothered by my line rental going up by 23p a month it's nothing if your on a high tariff then I suppose you would notice it more though

MikeyMacbeth

Yep, I've just had this letter this morning & am duly cheesed off with it.

To be fair, yes it is covered by T's&C's (buried in the small print as usual) so they probably will get away with it. However, having been with O2 prior to T-mobile for a good ten years I have to say I view this as very poor customer relations - certainly I will not be renewing with T-mobile when my contract is up.

I'm going to try customer services to register my annoyance but TBH don't think I'll get far.

Let this be a thread then to warn off any prospective T-mobile customers thinking of signing up to t-mobile that they can expect mid-contract price rises that they may not have experienced with other providers.

One other thing I have experienced since joining t-mobile is a significant increase in the number of spam texts I receive.

I'd say that this needs to be dealt with in a legislative manner, either by forcing providers of pay-monthly contracts to either not allow price changes during the contract period (up to the provider to price correctly), or adjust the advertising of them so that any clauses in the t's&c's relating to possible price changes are printed alongside the headline monthly figure in as prominent a style and font as the monthly figure quoted.

Mind you, there's a lot of ways that the advetsing of many products in the uk could do with reform, it's not just the mobile phone industry. The whole area of T's&c's needs looking at (ever actually read the t's&c's when installing software? it makes selling your soul to the devil look about as sinful as banging your Aunties unwanted Christmas gift on ebay)

Anyone know how much profit T-mobile made last year? - I'm finding it suprisingly difficult to find via google at the moment... in fact where's the best place to look up company profit information (without having to pay company house for it!). We could have a name and shame thread for large companies who increase prices on the back of huge profits!

MikeyMacbeth

Addendum to the above - apparently T-mobile & Orange now come under the Everything Everywhere umbrella. (a joint venture/merger bewteen Deutsche Telecom & France Telecom's T-mobile & Orange UK operations initiated in May 2010). One of the first things they did after setting up was to slash 1200 uk jobs... Nice. Makes me feel all warm and cuddly to be giving them £30 quid a month.

Still can't find the company profit info though.

MikeyMacbeth

Just called them (on 150) to register my objection to the price increases and inform them that I will be leaving when my contract expires - as expected no joy in terms of waiving the increase.

Total call time : 15m28s, time spent actually speaking to someone less than 4 minutes so around 10 minutes of navigating the various "push 1" type options and listening to badly distorted hold music and naff adverts. Such is 21st century Customer service in the UK.

Strangely they claimed to be "experiencing a high volume of calls", funny how I never seem to ring them (or any other big company nowadays!) when they are experiencing anything other - surely there must be some days when they only get an "average" volume of calls :-)

Jackomo

Hey people, this is just so wrong. I've spent over 2 hours on the telephone with their support team and team leaders and managed to mitigate the increase somewhat by moving over to the Full Monty Plan, thus reducing the increase to 38p on a £35 contract, and also getting lots more mins and txts.

However it is wrong that a company can bury the fact they can change a fixed term contract (16,000 word terms and conditions) and say its legal. Equally shocking OFCOM has signed off on it.

So.... lets get an e-petition and have it discussed by the government, at the very least this would highlight the fact companies can do this!

I've set one up and just waiting for it to be reviewed.. the key points are:

1) Force companies to be upfront about possible price hikes in Fixed Term Contracts

2) Give customers the option to cancel their contract if prices are increased (as per Communications Act 2003 9.3