T mobile price increase

since2005

mobilejunkie wrote: »

Not the same; with energy companies there is a relatively small exit charge. With a mobile contract you are liable for the rest of the term whether you keep it running or not. However, this has all been covered before at length with Orange and Vodafone; like T-mobile, there are multiple threads all about the same issue and there is (in fact) nothing new under the sun!

The reason for this is that in most cases, customers take a phone which has an RRP of £200+. The reason we are liable is so that the networks can reclaim the cost of the device which was given away 'free' or significantly cheaper than the actual cost to the network.

Not so much different to buying a TV on the never-ever.

ajp_63

I got this letter today.

Infuriated, I rang and simply refused to accept an increase. My arguement is that their actuarys should have factored any inflationary increase (traditionally 2-5% per annum) into my monthly tariff at the outset. Yes, increase it at renewal (max 24 months away) but not mid-contract. They cannot justify randomly increasing my tariff at will. What will be next, £35 to £36.31 to £38.00, to £40.00...??? Multiply my £1.31 by, say, 1m users and they are raking in an extra £1,310,000 per month. Easy money.

I simply told them that I would be cancelling my DD and setting up a Standing Order for the original amount. That or nothing.....

They backed down (in a manner) and agreed 2000 minutes (from 600) + Unlimited Data (from 500mb) in exchange for the £1.31 increase. Deal agreed.

Thank-you

brightonman123

rise is within inflation supposedly, though the new price they gave on my letter is TWICE the normal amount? waiting reply from their no-help line..

Seems contracts only enforceable one way..

vicki+1

My contract was for 15.50, but when i get billed the contract price says that my contract price is 20.50 and then i get discounted £5 seperately.
So i suspect that when i got my letter this morning saying that my price had increased from 20.50 to whatever it was, i will continue to get my £5 discounted from that. Fingers crossed .

ajw3008

ajp_63 wrote: »

I got this letter today.

Infuriated, I rang and simply refused to accept an increase. My arguement is that their actuarys should have factored any inflationary increase (traditionally 2-5% per annum) into my monthly tariff at the outset. Yes, increase it at renewal (max 24 months away) but not mid-contract. They cannot justify randomly increasing my tariff at will. What will be next, £35 to £36.31 to £38.00, to £40.00...??? Multiply my £1.31 by, say, 1m users and they are raking in an extra £1,310,000 per month. Easy money.

I simply told them that I would be cancelling my DD and setting up a Standing Order for the original amount. That or nothing.....

They backed down (in a manner) and agreed 2000 minutes (from 600) + Unlimited Data (from 500mb) in exchange for the £1.31 increase. Deal agreed.

Thank-you

Anyone can change to that plan as long as it doesnt reduce below whay you originally signed for

thegoodman

It's not wise to stop dd or not pay. This will damage your credit file for many years to come. Not worth it.

candy786

Surely if they are going to increase the price on price plan they have to increase it on the discount on peoples account if not then its defintely going to be over 3.7% as mine comes near 7.8% rise.......one way of getting out of contract..

ajp_63

ajw3008 wrote: »

Anyone can change to that plan as long as it doesnt reduce below whay you originally signed for

Didn't know that. Anyway, I am a lot happier with this deal as I tend to use most of my minutes and pretty much always exceed my data limit so their letter informing me of their increase actually benifitted me......

mobilejunkie

gjchester wrote: »

Not really, I have a capped price dual fuel contract, to end it early costs £150.


Wheres the difference?

The differences are that (first) the exit fee is a fee for the two tariffs - electricity and gas, in effect. Second, it is a fixed fee whenever you leave rather than a reducing penalty depending on how long the cotract period has to run. Third, it bears no relation to the loss of income they will suffer should you leave at any time during the fixed period; mobile contract leaving fees are entirely based on that. Fourth, a mobile contract is for a set minimum period; energy exit fees are not related to that in the same way, since there is no minimum term - merely the charge should you leave prior to a certain date. Fifth, the exit fees for an energy tariff relate to tariffs with with capped or fixed fees/benefits during that period; mobile phone contracts do not - at least not in the same way.

rickuk80

Dear T-Mobile,

From the 10th May 2012, I am changing the way I pay my T-Mobile bill. This means that the price of my monthly price plan will decrease by 3.7%. I know that a customer not agreeing to your price increase is never great news, but I am still committed to being the best customer I possibly can.

What this means to you...

From 10th May 2012 the price of my monthly plan will be £40.85 (as originally agreed on 2nd April 2011).


In all seriousness this email is to inform you that I do not accept your proposed alteration to my contract and draw you attention to section 45 of the Communications Act 2003.

Paragraph 9.3 reads; “Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall: (a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and (b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.”

I am 12 months into an 18 month contract, I have always paid my bills on time, in full and I am astounded that you would treat customers in this way. As per the above act, please be advised that I do not accept your proposed modification and request that I am allowed to terminate my contract, without penalty.

Please also provide my PAC number so that I may transfer my telephone number to my chosen replacement service provider.

Should you decline my request, please be assured that a complaint will be lodged with Ofcom and whilst I shall continue to pay my bill with your unjust price increase, my final bill will be paid by bank transfer, with a deduction equal to your increase. I fully understand that T-Mobile may wish to pursue a civil claim, and I am more than willing to defend such action.

Thank you for your time.