T mobile price increase

candy786

what is material detriment.......i mean does it mean if someone paying more than 3.7% cost from there original cost including discount to the new price is more than 3.7% isnt that material detriment of so many %.:undecided

robbies_gal

how many times

weve discussed this on this forum

you cant geta petition going ofcom ruled that these changed are within the networks rights

either discuss a tariff change with them or leave

gjchester

Jackomo wrote: »

I've set one up and just waiting for it to be reviewed.. the key points are:

1) Force companies to be upfront about possible price hikes in Fixed Term Contracts

2) Give customers the option to cancel their contract if prices are increased (as per Communications Act 2003 9.3

They DO say prices may rise and if rises more than inflation you have the right to cancel.

You did read your contract carefully before signing?

zantos

vuvuzela wrote: »

Does it ? Are you sure and do you have it in writing that it includes any portion of cost of the mobile phone ?

You are of course right (in principle) as T-Mobile cleverly classes the phone as "Free" in their contracts, however, then you must agree that any contract cancelled in the "cooling off period" would allow the person involved to keep the FREE gift of the phone as it has no value and is a gift! I wonder what the T-Mobile answer to this would be. I would conclude that there must be a "hidden" cost for the phone or "assumed" cost as otherwise why is there a difference in price between SIM only and other deals.

MikeyMacbeth

gjchester wrote: »

They DO say prices may rise and if rises more than inflation you have the right to cancel.

You did read your contract carefully before signing?

Sometimes I feel that people on this forum are maybe a little too quick to blame people for not deliving in to the minutae of their contracts and respond with "Caveat Emptor" a little too smugly.

Yes, I'll agree with you that people would be best advised to do so at present, things being the way they are, but there is also a sense that in a lot of cases, such t's&c's are buried deep within page after page of complex legalese and should be made clearer to the consumer at the outset of signing a contract.

Not everyone is adept at reading these, or even has the time to do so.

Would you agree with me that it would be better if such terms and conditions that can materially affect the consumer are given more prominence in advertising or should it be a case of "all's fair in love and commerce" ? should consumer law be working towards a fairer deal for all of us?

In this particular case I made the erroneous assumption that, based on 15+ years prior experience of having contract phones with o2, and never having had monthly charges raised mid-contract, that other companies would do the same - more fool me I suppose in this case for not delving into the contract more deeply - I usually do , but this time...

techno79

If I fixed my mortgage at n% interest for 3, 5, 7 or even 10 years then I still pay n% regardless what happens to inflation or other factors during this time. It is only re-evaluated when I come out of the fixed period.

I would expect this to be the same with mobile phone companies. When you sign-up for a mobile phone contract, the rental price you agree should be fixed. Any inflation or other costs should be taken into account from the outset. Most contracts are between 12 and 24 months so it's hardly the end of the world if they get it slightly wrong.

The real kicker is that I didn't see any of the mobile companies reduce line rental for contracts when we had deflation so it's completely double standards.

mobilejunkie

We didn't HAVE deflation. Each contract is different. I totally agree with premise that the contract should not increase - but the fact of the matter is that it can and all the rants in the world won't change it.

techno79

mobilejunkie wrote: »

We didn't HAVE deflation. Each contract is different. I totally agree with premise that the contract should not increase - but the fact of the matter is that it can and all the rants in the world won't change it.

I thought the economy crash caused deflation for a bit but now I know. Even if we did have deflation, I don't think any of the mobile companies would have reduced the line rental charges.

With regards to the rants, maybe they won't have a direct change but it could put off customers from joining/staying with T-Mobile in favour of another mobile provider that doesn't increase line rental charges.

Most companies would pay lots of money to find out what their customers think about the company (i.e. market research). I find it hard to believe that they would not tap into free resources such as discussion forums that would easily come up in google searches.

Having rants like these which generate a lot of discussion may not seem like they are doing much but I'm pretty sure they do have some positive affect in at least a "round about" way. This is why I like to air my side of the rant as well.

mobilejunkie

Better create a new network then so all the unhappy punters can abscond to it. Orange and Vodafone went through the same thing months ago and there's absolutely NOTHING new about this thread!

UKSkidMark

Unfortunately their T&C's (dated November 2010) do state they can up the price:

"The change that We gave You Written Notice of in point 7.1.4 is an increase in Your Price Plan Charge (as a percentage) higher than any increase in the Retail Price Index (also calculated as a percentage) for the 12 months before the month in which We send You Written Notice and You give Us notice to immediately cancel this Agreement before the change takes effect."

I've checked the RPI for the last 12 months and it's gone from 5.3% In March last year to 3.7% this year, so as long as it's below 3.7% they're within their damned rights!

I've rung them and asked for a getout fee, and they've quoted me full wack £102 to get out, no movement at all.