T mobile price increase

Jwwallman

Well if they want to lock people into 2 year contracts then they should stick with the advertised price! This would never have been an issue if one year contracts had been the norm.
Seems very unfair that these companies get to have their cake and eat it.
How am I supposed to budget if contracts I'm obliged to pay can increase without me having any say in it?

I probably won't starve, but it doesn't seem right.

gjchester

SnowTiger wrote: »

I think I'd have a pretty good case against them, but a quick calculation suggests I'll only be down about £20 over the two year period.

In this case you may have a case against CPW but not TM. It was CPW's advert that said 23 months free not TM's

gjchester

Jwwallman wrote: »

How am I supposed to budget if contracts I'm obliged to pay can increase without me having any say in it?

Why is it any different to gas or leccy? Inflation has gone up, stuff costs more, and even though the service is provided by the same entity they need to pay for a lot of thing that have in creased such as power to run the network, light,heat, diesel /petrol, staff costs and so on that they use to keep the network running.

simax

Look guys, this has been done to death before with Voda and Orange. OFCOM will say its fine so there is no point calling 150 as it'll get you nowhere and all it'll do is clog the lines up stopping people with genuine problems from getting through.

mobilejunkie

SnowTiger wrote: »

I have quietly wondered how this affects cashback deals with the likes of CPW.

Take a cashback deal I have with one of their sister companies, mobiles.co.uk, as an example, which was taken out just before Christmas 2010.



Thanks to the increase in VAT last year and this latest price rise from T-Mobile the £575 refund I get from mobiles.co.uk (1 more £115 cashback to go) isn't going to cover 23 months line rental.

I think I'd have a pretty good case against them, but a quick calculation suggests I'll only be down about £20 over the two year period.

£45 (1 month line rental + £20) for a new phone, unlimited Internet, 500 messages and 600 any network voice calls a month is a pretty good deal whichever way you look at it.

Since the contract was taken out in 2010 you can force Mobiles.co to cough up the pro rata difference. You can do that for both the VAT increase AND the price rise. However, burried in the (non-obvious) t&c you can't do that for contracts taken out since January 2011. You are also likely to have to force them to pay up - but they will.

robbies_gal

not sure about cashback deals-wouldnt they say its not their deal so nothing to do with the price hike?

dmce

calamero wrote: »

But if the T&Cs are unfair, as is my opinion, then it ain't "fine".

When I signed up for my T-mobile contract I negotiated a discount from £25 pcm to £21.50 pcm. However my letter today states that they're increasing the price of my monthly plan to £26.47. This is higher than RPI. The price I agreed during negotiations I believed would be for the full duration of the contract as it was negotiated based on total cost of ownership for the 18 month duration.

I'm going to call their customer services and give em grief (as should everyone else). Particularly I'd like to establish if their staff have had a pay increase in line with inflation as staffing cost is surely one of their significant overheads.

Im in the same boat. Did you call them?

Jwwallman

gjchester wrote: »

Why is it any different to gas or leccy?

Because they aren't on a fixed term contract so I can just change company if I'm not happy.

surfboard2

Did you actually call them? What did they say?

I just receive the letter this morning.

Thankfully, i'll just have 3 months of having to pay the increased price as my contract has come to an end.

I've been thinking about leaving tmobile for a while and this has just confirmed it, unless they offer me a ridiculously cheap offer... which is unlikely.

mobilejunkie

gabbyevs wrote: »

not sure about cashback deals-wouldnt they say its not their deal so nothing to do with the price hike?

They may "say" what they like. However, you have a contract and that is legally binding.