T mobile price increase

Jwwallman

I got a letter this morning saying that the price of my monthly plan will increase 3.7% as of may.
Can they do this? Do I have a right to cancel the policy without penalty?

gjchester

Jwwallman wrote: »

I got a letter this morning saying that the price of my monthly plan will increase 3.7% as of may.
Can they do this? Do I have a right to cancel the policy without penalty?

As it's below the rate of inflation they are problaby covered in their T&C and you have no easy way out.

Yinster

Jwwallman wrote: »

I got a letter this morning saying that the price of my monthly plan will increase 3.7% as of may.
Can they do this? Do I have a right to cancel the policy without penalty?

I received the same letter. However since I joined them in Oct 10 this would be the second increase as the first one they didn't even bothered sending a letter so my monthly bill went from £20 to £20.42. I was with O2 before for over 10 years and never had as many increases in that period.

I will be leaving them when my contract ends.

robbies_gal

seems thats the way it is orange and voda already raised their prices

mrochester

Yinster wrote: »

I received the same letter. However since I joined them in Oct 10 this would be the second increase as the first one they didn't even bothered sending a letter so my monthly bill went from £20 to £20.42. I was with O2 before for over 10 years and never had as many increases in that period.

I will be leaving them when my contract ends.

Was that increase not as a result of the rise in VAT?

Keith

The increase is the same as RPI for Feb so it's fine by the T&Cs c7.2.3.3

calamero

Keith wrote: »

The increase is the same as RPI for Feb so it's fine by the T&Cs c7.2.3.3

But if the T&Cs are unfair, as is my opinion, then it ain't "fine".

When I signed up for my T-mobile contract I negotiated a discount from £25 pcm to £21.50 pcm. However my letter today states that they're increasing the price of my monthly plan to £26.47. This is higher than RPI. The price I agreed during negotiations I believed would be for the full duration of the contract as it was negotiated based on total cost of ownership for the 18 month duration.

I'm going to call their customer services and give em grief (as should everyone else). Particularly I'd like to establish if their staff have had a pay increase in line with inflation as staffing cost is surely one of their significant overheads.

gwapenut

Is it really fair for someone who signed a contract in January to pay an increase of 3.7% (inflation for a year) when the inflation for the 2 months from January until now is nothing like 3.7%?

What I'm saying is that tmobile knew inflation was high - but falling - in January when they agreed the contract, it therefore seems unreasonable to bump it up so soon.

My contract started in May so I have a similar but much much weaker argument and don't fancy my chances! I'd have thought it was indefensible for January contracts though.

karenski

I agree with yinster,I too was with O2 for years and they never hiked the prices up. Sick of it ,Halifax putting mortgage rates up , Virgin Media and now T-mobile.Seems they can screw us, we're locked into there terms and it seems very unfair they can get away with it

robbies_gal

you cant do anything it happened qwith orange and ofcom says its was fair

SnowTiger

gabbyevs wrote: »

you cant do anything it happened qwith orange and ofcom says its was fair

I have quietly wondered how this affects cashback deals with the likes of CPW.

Take a cashback deal I have with one of their sister companies, mobiles.co.uk, as an example, which was taken out just before Christmas 2010.



Thanks to the increase in VAT last year and this latest price rise from T-Mobile the £575 refund I get from mobiles.co.uk (1 more £115 cashback to go) isn't going to cover 23 months line rental.

I think I'd have a pretty good case against them, but a quick calculation suggests I'll only be down about £20 over the two year period.

£45 (1 month line rental + £20) for a new phone, unlimited Internet, 500 messages and 600 any network voice calls a month is a pretty good deal whichever way you look at it.