T mobile price increase

si1965

Got my letter yesterday. I am fairly lucky in that my 2 year contract ends a couple of weeks after the increase comes into effect.

Should be interesting when retentions call me. Maybe I will ask for a clause in any future contract to include me being able to trigger a reduction in case my personal circumstances change within 2 years.

Either way, they certainly aren't guaranteed of my future business as much as they were a week ago.

JasonCooke

No problem if T-Mobile also reduce prices in-line with the Retail Price Index, if and when it drops.

ajw3008

rickuk80 wrote: »

Dear T-Mobile,

From the 10th May 2012, I am changing the way I pay my T-Mobile bill. This means that the price of my monthly price plan will decrease by 3.7%. I know that a customer not agreeing to your price increase is never great news, but I am still committed to being the best customer I possibly can.

What this means to you...

From 10th May 2012 the price of my monthly plan will be £40.85 (as originally agreed on 2nd April 2011).


In all seriousness this email is to inform you that I do not accept your proposed alteration to my contract and draw you attention to section 45 of the Communications Act 2003.

Paragraph 9.3 reads; “Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall: (a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and (b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.”

I am 12 months into an 18 month contract, I have always paid my bills on time, in full and I am astounded that you would treat customers in this way. As per the above act, please be advised that I do not accept your proposed modification and request that I am allowed to terminate my contract, without penalty.

Please also provide my PAC number so that I may transfer my telephone number to my chosen replacement service provider.

Should you decline my request, please be assured that a complaint will be lodged with Ofcom and whilst I shall continue to pay my bill with your unjust price increase, my final bill will be paid by bank transfer, with a deduction equal to your increase. I fully understand that T-Mobile may wish to pursue a civil claim, and I am more than willing to defend such action.

Thank you for your time.

Good luck with that.

gibb1976

Yinster wrote: »

I received the same letter. However since I joined them in Oct 10 this would be the second increase as the first one they didn't even bothered sending a letter so my monthly bill went from £20 to £20.42. I was with O2 before for over 10 years and never had as many increases in that period.

I will be leaving them when my contract ends.

i think you will find the first increase was due to the goverment increase vat;)

gibb1976

calamero wrote: »

Unless that contract has unfair terms and conditions which is what has happened here. The intermediate company advertising the cashback deal often advertises the deal to show total cost per month once cashback taken into consideration (or gives TCO - total cost of ownership). This could be construed as misleading if the mobile company then adds a price subject to change clause. My contract was negotiated direct with T-Mobile so there's none of this muddying the water.

If enough T-Mobile customers say, "we're not paying and we'll cancel our direct debit, see you in court if you want to pursue this matter" then I think there'd be a quick climb down on this and other companies who are thinking about price rise opportunism....

Forget rioting and start with deprivation of income streams that's how you can effect change. After all is a mobile phone a necessity? How did you survive way back in the 20th century (circa 1997) when mobiles were not commonplace. Consumers are now addicted to these devices as "cannot live without" and they need to wean their selfs from their addiction. Mobile anon anyone?

cant believe someone is actually recomending people to just stop there direct debits and say see you in court yes credit file might not seem important to you but some people rely on a good credit file for mortages etc. if they were breaking the law then it wouldnt have been allowed to happen so why suggest to people to advise take them to court when it will only be customers that has to pay all the court costs.

Guys_Dad

rickuk80 wrote: »

Dear T-Mobile,

From the 10th May 2012, I am changing the way I pay my T-Mobile bill. This means that the price of my monthly price plan will decrease by 3.7%. I know that a customer not agreeing to your price increase is never great news, but I am still committed to being the best customer I possibly can.

What this means to you...

From 10th May 2012 the price of my monthly plan will be £40.85 (as originally agreed on 2nd April 2011).


In all seriousness this email is to inform you that I do not accept your proposed alteration to my contract and draw you attention to section 45 of the Communications Act 2003.

Paragraph 9.3 reads; “Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall: (a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and (b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.”

I am 12 months into an 18 month contract, I have always paid my bills on time, in full and I am astounded that you would treat customers in this way. As per the above act, please be advised that I do not accept your proposed modification and request that I am allowed to terminate my contract, without penalty.

Please also provide my PAC number so that I may transfer my telephone number to my chosen replacement service provider.

Should you decline my request, please be assured that a complaint will be lodged with Ofcom and whilst I shall continue to pay my bill with your unjust price increase, my final bill will be paid by bank transfer, with a deduction equal to your increase. I fully understand that T-Mobile may wish to pursue a civil claim, and I am more than willing to defend such action.

Thank you for your time.

Suggest you read the Vodafone price increase thread. This tack has been tried and OFCOM washed their hands, so no threat to T-Mobile there then.

You are much better off if you ring them and try to negotiate a reduction. That is if you really want to save money and not just be an armchair warrior.

Oh, and if you do move to another network, do some research and see which other have already done what T-Mobile are doing now. You would be in the same boat with them.

robbies_gal

orange got away with it ofcom ruled they werent in breach so why does anyone think they can take on t mobile?

Kate_Long

Yes, unfortunately there is nothing you can do about this. If you use their service already, then you agree to the Terms, and this is well within their terms. However, any new contracts taken out already have the increase included. Not sure on the timeframe of this though.

If people are calling TM though, please share your experience. I'm on T-Mobile, however my contract runs out this month so it won't really touch me.

ashtad

Just received my letter about the increase so rang them and they said to ignore the amount on the letter as it does not show my monthly loyalty discount it was a major error on tmobiles behalf as all letters was sent stating the original price plan charge and not with the discounts so for example this letter states that my price plan is £15.86 a month and with the 3.7% increase would increase by 55p a month but it's wrong as I only pay £7.93 a month so the increase will be 23p so those of you that are worried about being charged more then you should be it won't happen as then they will be breaching the terms and conditions of there contract

candy786

ashtad wrote: »

they said to ignore the amount on the letter as it does not show my monthly loyalty discountt

what from t-mobile they said just to ignore it...once bitten twice shy....ok if you believe them i think you will be suprised when you get your bill, did they actually tell you its 20ish pence increase.