The Mobile Outlet

fourheadedmoose

Oh my, over an hour on an 0870 number... that's gonna be felt when the bill comes. psarinuk, (and anyone else for that matter) if you wanna ring these guys try these numbers instead:
01274 587070
01274 714115
They should work although I haven't given them a go for a long while now. Also check out saynoto0870.com and see if they have any information. There's no need to give these guys any more money for customer service that doesn't exist.

buzzman

I notice from the threads that TMO have not been visable on the forum for nearly 2 months!

Does anyone still get a reply from the email address that is posted on here?

Only asking because I sent my first 4 bills in this week and was signed for on monday! just wondering when I will get a reply?

shobet

I've still not heard anything from their cashback office. I have proof of receipt as I followed the advice in this thread and sent it by special delivery. Somehow I'm not surprised I've not heard anything from them...

Tyler_Du

This might be of interest to you folks, TMO must have recieved my court paperwork this week as I've had a chq from them today (dated 15th) for the cashback they had initially rejected. I'm continuing with the court action as I need to recover my court fees

grayme-m

buzzman wrote: »

I notice from the threads that TMO have not been visable on the forum for nearly 2 months!

Does anyone still get a reply from the email address that is posted on here?

Only asking because I sent my first 4 bills in this week and was signed for on monday! just wondering when I will get a reply?

I've been getting replies to my emails to them, allow up to a week

mar<

Received my 1st cashback after 20 days (so 8 days early) by BACS with no contact from me, but emails informing me of paperwork recieved, claim successful and BACS to be paid from TMO.

mar<

BrendaY wrote: »

It's very helpful indeed, for all of us, to know that TMO does not actually have any backlog of claims at all.

We don't know that.

BrendaY wrote: »

I'm sure that everybody involved in, or contemplating, litigation with TMO over outstanding cashbacks will want to quote your experience as an example of what is perfectly possible at TMO.

I do doubt that somehow, but it may give hope where some would feel there is none.

BrendaY wrote: »

Some, here, have been arguing that the situation is otherwise.

Well we can only draw conclusions from the facts presented.

thesaint

BrendaY wrote: »

Thanks for posting that, Mar< .

It's very helpful indeed, for all of us, to know that TMO does not actually have any backlog of claims at all.

I'm sure that everybody involved in, or contemplating, litigation with TMO over outstanding cashbacks will want to quote your experience as an example of what is perfectly possible at TMO.

Some, here, have been arguing that the situation is otherwise.

Mine is weeks overdue, but i'm sure i'm the only one.

mar<

thesaint wrote: »

Mine is weeks overdue, but i'm sure i'm the only one.

They must've been reading your forum posts Saint

Didn't you take your deal out slightly after I did mine?

BrendaY wrote: »

In a forum such as this what we actually draw are our own conclusions as to whether what is presented is fact.

And as to what might be the motivation of whoever posted it.

Granted, my wording was weak there.

moneysquirrel_2

:T

Alec2006 wrote: »

Step-by-step Guide to Success Claim through Money Claim Online

Thanks a lot for this excellent piece.
I was on the old 12 month contract with Mob Outlet- the cash back for the 1st 6 months came thru fine.
I sent in the 11th bill by recorded delivery and the 12th month separately by rec deli. Now they say they did not recieve the 11th. I have the royalmail electronic proof of delivery showing someone has signed for it.
They have either lost my bill or are trying a fast one on.
I have sent them all copies of corrospondence, including the royal mail proof, my emails, covering letter- the lot- and yet they are not accepting that i have sent them the 11th bill.
I have also emailed to the forum@themobileoutlet and they haven't replied- and I have no choice but to claim thru SCC.
I hope I get the money that is rightfully due to me.