Hermes Couriers

geewhiz

Flyboy152 wrote: »

Why don't you leave your porch open to receive parcels when you are not there?

A Porch is what they called it on the tracker, my term for it is a front door into my hall. I don't have a Porch, only a small entrance hall which has an internal door on it so leaving the 'Porch' open would mean leaving my whole house open. Even if I did have a Porch I wouldn't leave it open for parcels, if it's open for parcels in then it's open for anyone to take parcels out too.

Minardi

Apparently the Hermes driver wants guiding in. I've told him I'm going to reject the package, but apparently he needs a signature for that. We're the only building with our postcode, so why he can't just Google it I don't know!

Flyboy152

Minardi wrote: »

Apparently the Hermes driver wants guiding in. I've told him I'm going to reject the package, but apparently he needs a signature for that. We're the only building with our postcode, so why he can't just Google it I don't know!

Because postcodes cover a long distance on rural roads. Whether your postcode is your building or not, it could centre on somewhere quite a distance from your location. Added to that, I doubt your courier has access to Google from his car.

visadeath

Flyboy152 wrote: »

Because postcodes cover a long distance on rural roads. Whether your postcode is your building or not, it could centre on somewhere quite a distance from your location. Added to that, I doubt your courier has access to Google from his car.

Most people have smartphones with access to the internet and thus google, so he/she might

mazza111

There's another thread on here about Hermes and the problems that people have had with them. Myself included. And you will find that Flyboy will defend them to the hilt, mainly because they are poorly paid and only get 30 or 60p for each parcel etc.

Not all Hermes are bad, the woman who delivered to my old address, and the duty I used to deliver to when I was a postie was excellent.

But valid complaints about them are sneered upon on these forums. I won't go into the car insurance issue.. none of my business.

arcon5

visadeath wrote: »

Most people have smartphones with access to the internet and thus google, so he/she might

I'd say a large portion of people do, but not 'most'. Its not really a safe assumption to assume somebody will have access to Google on their phone.

arcon5

mazza111 wrote: »

There's another thread on here about Hermes and the problems that people have had with them. Myself included. And you will find that Flyboy will defend them to the hilt, mainly because they are poorly paid and only get 30 or 60p for each parcel etc.

Not all Hermes are bad, the woman who delivered to my old address, and the duty I used to deliver to when I was a postie was excellent.

But valid complaints about them are sneered upon on these forums. I won't go into the car insurance issue.. none of my business.

It's probably because the impression the thread gives is flawed. All couriers (inc.Hermes) will loose/damage a portion of parcels. And all couriers will have their good & bad areas -- but the other thread is full of that 1-3% of people who have experienced problems and the extremely scarce success story, despite the fact it will makeup the remaining 97%ish of parcels.
Then within that thread you also have the people who are moaning that their parcel is effectively being delivered within the correct time period, the ones who think the courier should deliver as & when suits them and then the rest.


Although i'd agree with the sentiment that how much the courier is paid is of no relevance to the receipient -- however realistically it doesn't quite work like that. The price the courier is paid is usually reflected in the service. For example, you have parcelforce who are excellent & reliable but cost about a tenner. Then you have Hermes who don't offer support to the recipient, don't have a central depot to collect parcels yourself and take longer to deliver -- for £3.
If you want the service aspect then you have to pay for it --- however people aren't willing to pay for it. I remember last Christmas we offered an unguaranteed 24hr courier service for £9.99 or a standard service for £3.99 -- but when people would telephone to enquire about the quicker service they'd soon realise the price and choose the latter service just to complain that their parcel didn't arrive when they wanted it to (despite the fact it wasn't late).

The other thread is quite interesting, even amusing at times.

mazza111

The cost is irrelevant to the person buying the goods tho. It could be free delivery, where the sender pays the cost of delivery, or they could be charging for it. At the end of the day, many people don't like the nice new things they have bought, put in the bin, thrown over their garden wall, whatever. In my case, 2 parcels put in the bin, one stolen, one went with bin men, 1 parcel signed under my name by person's unknown but was delivered by a total stranger from other end of the street who I have no clue as to who they are.

Whilst I understand they are underpaid for the work they do, by all means leave with a neighbour where possible. But I really don't feel that a bin is a safe place or thrown over the garden wall, or put in a non existent porch.


As I stated on the previously, my last Hermes delivery person was great, but that doesn't mean we can't complain about the ones who aren't so great.

Flyboy152

visadeath wrote: »

Most people have smartphones with access to the internet and thus google, so he/she might

I very much doubt that many couriers can afford such luxuries.

Flyboy152

mazza111 wrote: »

The cost is irrelevant to the person buying the goods tho. It could be free delivery, where the sender pays the cost of delivery, or they could be charging for it. At the end of the day, many people don't like the nice new things they have bought, put in the bin, thrown over their garden wall, whatever. In my case, 2 parcels put in the bin, one stolen, one went with bin men, 1 parcel signed under my name by person's unknown but was delivered by a total stranger from other end of the street who I have no clue as to who they are.

Whilst I understand they are underpaid for the work they do, by all means leave with a neighbour where possible. But I really don't feel that a bin is a safe place or thrown over the garden wall, or put in a non existent porch.


As I stated on the previously, my last Hermes delivery person was great, but that doesn't mean we can't complain about the ones who aren't so great.

There is no such thing as "free delivery," it is "inclusive delivery." The money the courier earns is reflected in the price you pay for your goods. If the cost was ten pounds more, would you buy it?

How many times do you think the courier should return to your property for free? Because they don't get paid for vistis where they don't deliver.

How much more are you prepared to pay for the level of service you want?