MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

Hippriest

Perhaps he meant, "You don't have to be a Einstein to know you have to check in on-line"? That I could understand!

Bob_the_Saver

:wall::wall:

Hippriest wrote: »

Is it me, or does this not make sense!? (the "It's not actually naive to know you have to check in on-line" bit). I admitted I was naive on that particular score - and, no, they didn't send me several emails to remind me I had to check in on-line. I booked via "On The Beach" & eventually back-tracked & found it in 8.5 font feint grey small print! I spoke with 3 RyanAir telephone operators the day before I flew (and at great expense, naturally), all of whom must have known I hadn't yet booked in on-line, and none of whom alerted me to the fact that I should. Call me old-fashioned, but I would have hoped that they might have raised it......this was before I knew all about RA practices.

Ah, now we get to the bottom of it!
Your complaint is with 'On the Beach'. You booked via them not Ryanair so you didn't get the helpful information Ryanair send to their customers to ensure these problems don't occur. Ryanair wouldn't tell you about on-line check-in because their system already tells people who book with them several times including IN CAPITALS AT THE VERY TOP OF THE PAGE on the original confirmation page (see below). Also many people print boarding cards just before leaving for the airport, it's not unusual at all.
Could it be the agent got all the e-mails and didn't pass them on to you ? or maybe the e-mail address put in at the time of booking was not 100% correct

Did 'On the Beach' not give you your Ryanair booking confirmation that starts as follows? If not how did you know your booking ref?

THANK YOU FOR BOOKING WITH RYANAIR

YOUR RESERVATION NUMBER IS: XXXXXX

IN ORDER TO TRAVEL YOU ARE REQUIRED TO CHECK-IN ONLINE AND PRESENT AT THE AIRPORT YOUR ONLINE BOARDING PASS AND VALID ACCEPTED TRAVEL DOCUMENT, PASSENGERS WHO DO NOT PRESENT A BOARDING PASS AT THE AIRPORT WILL BE CHARGED A RE-ISSUE FEE OF EUR40/GBP40(each boarding pass must be printed and presented on an individual A4 page).

Passengers can check-in online from 15 days up to 4 hours before each scheduled flight departure time.

Ryanair ban the reselling of their tickets and have been known to cancel them, you were actually lucky. Although why anyone would pay extra more for an agent to fill in their own name and address on a website for them defeats me.

Ryanair continues to prohibit, as it always has, the re-selling of its flights in the interests of passengers. (by tour operators as well as individuals.)

Ryanair advised all passengers to avoid travel agent and website handling fees and protect their travel plans by booking directly with Ryanair, Europe’s most financially secure airline. Ryanair allows some ‘flight comparison’ websites to display flight and fare information but does not allow any agents or websites to sell Ryanair flights.

Read this - OTBeach gets a mention :search:
http://www.wragge.com/analysis_3134.asp
http://www.ryanair.com/en/questions/price-comparison-websites
http://www.ryanair.com/en/questions/how-can-i-book-a-flight
http://www.ryanair.com/en/news/dutch-court-bans-internet-reseller-wegolo-from-selling-ryanair-flights

I hope that you now give an apology to Ryanair, what you give to 'On the Beach' is up to you. That's why many regular Ryanair travellers here hadn't a clue what you were talking about.
:wall:

Ryanair actually allows many of us to fly around Europe for less than a tenner all in, allowing many to live and work in different countries and visit relatives and friends for less than the cost of a bus ride. They are very reliable (no airline is 100%) and fly to airports that are often very close to where people want to go, not everyone lives within 10 miles of Heathrow. When I'm in the UK I have 1 airport within 60 miles, where I am at present (in a very rural area) I have 3, all providing Ryanair flights back to the UK and other places from about £7 all-in.
In hundreds of Ryanair flights I've had a few short weather related delays, a short delay to change a tyre and one cancellation on the day the Volcano ash arrived (It was not Ryanair's volcano, I didn't feel they were to blame).
There will always be people who are not so lucky with any travel arrangements
but people who slag off Ryanair because they didn't read the information given to them, didn't adhere to the T&C, didn't play by the rules or book correctly in the first place have only one person to blame!

Doc_N

HarrisMan wrote: »

It's not only the deitful pricing that demonstrates Ryanair's contempt for passengers. A colleague of mine too his family (6 people) to La Rochelle for a "cheap weekend" using Ryanair. When they went to the airport to catch the flight back home they were told that Ryanair had cancelled the flight and they would not be providing any substitute or alternative. Ryanair just gace every passenger their fare back and told them to make their own way back to England, which apparrently is all they are legally required to do. It cost my colleague over a thousand pounds to gete veryone home. Why anyone would trust Ryanair at all entirely mystifies me!

It's not actually all they're required to do - they need to do far more than that, and there are also compensation options.

They don't tell you that, of course, because it's cheaper for them just to give a refund and dump the responsibility for getting home on the passengers. That's just the way Ryanair behave - never, ever, expect them to hand over any kind of compensation, whether it's legally required or not, without its being prised from O'Leary's tightfisted grasp with a large spanner.

MarkBargain

Ryanair do make it very clear that you have to check in online and the process works well, but what I don't like is being charged a £6 (£12 return) online check-in fee. This is at least shown on the screens when you compare flight prices though, unlike the card fees which are added on at the end after you have entered all your details and are about to pay.

2010

will-in-estoril wrote: »

Money saving and having principles are not mutually exclusive.

Having priciples is not the issue unless you`ve been badly treated or let down by ANY company in the past.

Just to jump on the band wagon and say "I won`t use them because of what I`ve heard about their business methods" without trying them seems a bit blinkered.

Maybe you have flown with them and weren`t happy, which is fair enough, but I`ve never had an issue and have had many bargain flights, as has many other people.

Going to their website and applying for a card is no big deal.
The big deal is not having to pay £6 each way every time you use any other card.

Luton to Reus (Salou, Barcelona) return £18 TOTAL in October.
Eat your hearts out moaners.

trets77

Quentin wrote: »

Principles are irrelevant to this discussion.

£24 to fly to Malaga is the issue surely! This is MSE not "Where are your principles?"

Companies are often moaned at on these boards of having no principles/ over making a cheap buck. Why is saving a few quid over compromising your principles any different?

I feel happier flying with a different airline that may cost a tad more.My choice , but none of my money is going to Mr O'Leary.

Fly Ryanair and be dammed for all eternity.

Bob_the_Saver

Or Stansted to Rimini return for £12 in Total in October. Err which is this other airline that does that for a Tad more?

trets77

Bob_the_Saver wrote: »

Or Stansted to Rimini return for £12 in Total in October. Err which is this other airline that does that for a Tad more?

Don't know and don't care since I don't fly to Rimini.(There are other carriers that fly to Italy though i assume) Where I do fly too, there are choices. I choose not to fly with Ryanair.

Why do Ryanair fans have such a problem with people who won't fly with Ryanair ?

Or do the company trawl these boards and make these posts?

bobajob_1966

trets77 wrote: »

Don't know and don't care since I don't fly to Rimini.(There are other carriers that fly to Italy though i assume) Where I do fly too, there are choices. I choose not to fly with Ryanair.

Why do Ryanair fans have such a problem with people who won't fly with Ryanair ?

Or do the company trawl these boards and make these posts?

Paranoid much?

Out of interest, which routes do you fly and which airlines do you use that charge so little?

Bob_the_Saver

trets77 wrote: »

Don't know and don't care since I don't fly to Rimini.(There are other carriers that fly to Italy though i assume) Where I do fly too, there are choices. I choose not to fly with Ryanair.

Why do Ryanair fans have such a problem with people who won't fly with Ryanair ?

Or do the company trawl these boards and make these posts?

Yep Alitalia price is £209 for the same dates with a change in Rome. As I Ryanair regular I love people who won't fly with them, more bargains for me but I don't like the half facts often posted that put off moneysavings using them in the first place.
Europe is FULL of ex-pats and people with holiday homes that just LOVE Ryanair.