MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

palmretreat

Yiu mean the next flight

HarrisMan_2

It's not only the deitful pricing that demonstrates Ryanair's contempt for passengers. A colleague of mine too his family (6 people) to La Rochelle for a "cheap weekend" using Ryanair. When they went to the airport to catch the flight back home they were told that Ryanair had cancelled the flight and they would not be providing any substitute or alternative. Ryanair just gace every passenger their fare back and told them to make their own way back to England, which apparrently is all they are legally required to do. It cost my colleague over a thousand pounds to gete veryone home. Why anyone would trust Ryanair at all entirely mystifies me!

antenna

palmretreat wrote: »

Yiu mean the next flight

No i dont..........you will apply for the card before booking the flight........you will pay the £6 card fee,then wait for you card to be delivered/authorised,when this is done you will be given a £6 voucher code,then you can book a flight and use the voucher.

Bob_the_Saver

HarrisMan wrote: »

It's not only the deitful pricing that demonstrates Ryanair's contempt for passengers. A colleague of mine too his family (6 people) to La Rochelle for a "cheap weekend" using Ryanair. When they went to the airport to catch the flight back home they were told that Ryanair had cancelled the flight and they would not be providing any substitute or alternative. Ryanair just gace every passenger their fare back and told them to make their own way back to England, which apparrently is all they are legally required to do. It cost my colleague over a thousand pounds to gete veryone home. Why anyone would trust Ryanair at all entirely mystifies me!

This is NOT the case, I thinks someones got a bit confused somewhere.
My guess is he chose to make his own way home when the flight was cancelled
rather that re-book another flight for FREE.
I take it you've never flown with them.

http://forums.moneysavingexpert.com/showpost.php?p=46949831&postcount=254

antenna

I blame "A Bloke Down The Pub Told My Mate" syndrome

Hippriest

FATBALLZ wrote: »

Everyone knows this is how ryanair works, this isn't a story. It was obvious that once enough people got the obscure electron card they'd switch the free payment mechanism to something else.

If you don't like it don't use them. They won't miss you.

Well, they COULD actually miss US if we all voted with our feet, like we should!

Our recent family holiday was all but ruined by Ryanair who relieved me of £310 at the airport with the ultimatum of "no pay, no fly". Some of this was my naivete (being a RyanAir virgin & not realising you needed to check in online) but £150 was THEIR error that I have sent 2 Recorded Delivery letters about and not received the basic courtesy a rely. This company and its business model is an utter disgrace which makes me sick to the pit of my stomach. None of its sullen employees showed any empathy with my plight whatsoever and the stewardesses didn't even know the proper authority who deal with overseeing them (The Irish Aviation Authority and the CAA....NOT the JAA, which is what they told me). A joke of a company who we should avoid like the palgue even if its flights were 10p a pop.:mad:

Bob_the_Saver

Hippriest wrote: »

Well, they COULD actually miss US if we all voted with our feet, like we should!

Our recent family holiday was all but ruined by Ryanair who relieved me of £310 at the airport with the ultimatum of "no pay, no fly". Some of this was my naivete (being a RyanAir virgin & not realising you needed to check in online) but £150 was THEIR error that I have sent 2 Recorded Delivery letters about and not received the basic courtesy a rely. This company and its business model is an utter disgrace which makes me sick to the pit of my stomach. None of its sullen employees showed any empathy with my plight whatsoever and the stewardesses didn't even know the proper authority who deal with overseeing them (The Irish Aviation Authority and the CAA....NOT the JAA, which is what they told me). A joke of a company who we should avoid like the palgue even if its flights were 10p a pop.:mad:

Lets get this right,
It's not actually naive to know you have to check-in on-line it's because someone didn't read what was on the screen when the booking was made or read the many e-mails they always send to remind you.
How come millions of people every year manage it?

jayok

Hippriest wrote: »

) but £150 was THEIR error

What happened?

Bob_the_Saver

jayok wrote: »

What happened?

Damn they've logged off, I wanted to know too.

Hippriest

Bob_the_Saver wrote: »

Lets get this right,
It's not actually naive to know you have to check-in on-line it's because someone didn't read what was on the screen when the booking was made or read the many e-mails they always send to remind you.
How come millions of people every year manage it?

Is it me, or does this not make sense!? (the "It's not actually naive to know you have to check in on-line" bit). I admitted I was naive on that particular score - and, no, they didn't send me several emails to remind me I had to check in on-line. I booked via "On The Beach" & eventually back-tracked & found it in 8.5 font feint grey small print! I spoke with 3 RyanAir telephone operators the day before I flew (and at great expense, naturally), all of whom must have known I hadn't yet booked in on-line, and none of whom alerted me to the fact that I should. Call me old-fashioned, but I would have hoped that they might have raised it......this was before I knew all about RA practices.