New Talktalk poll; feedback needed, good and bad

wannabe

I have the talk 2 package and I am really fed up.
I have the echolife wireless modem.
I am fed up phoning them as my internet keeps going down.
I am not techie as you can tell.
The ADSL light either flashes like a maniac or is really slow, occasionally it will hold the light and I get on the internet quick.
My phone line is also fuzzy.
I am on the phone to them every week but all they do is go through their list and tell me to turn off the modem for 10 secs etc.
I am at my wits end and wish I had stayed with BT.
Can anyone help?
Thanks

alared

I signed up with TalkTalk on 14/3/08 on the international 2 free broadband tariff.
My account was activated on 3/4/08,five days EARLIER than original date.

My internet connection,using their supplied modem,(not wireless) is the fastest I`ve ever connected,average speed 7 megs.

I received excellent help and advice from their member`s forum.
The only thing I regret is not going with them years ago.

Great internet,great phone line and great service,all at a bargain price of £16-39 a month.

KILL_BILL

yes i signed up for talktalk in view of the fact that sky realised that they were giving me free broadband for the past 15 months and cut me off

talk talk where the cheapest but held reservations as to wether they were gonna connect me on the day stated -


they did and as the above poster has stated get 7.5 meg download and no drops

also went through quidco so will get £48 quid which will offset their £29.99 connection fee.

shoppingnoodles

Just wanted to drop a line to thank everyone who posted Talk Talk and BT reviews, as its really helped me to make a decision about my net/phone provider.

I've been with BT for about 18 months and their service has been absolutely fantastic. Previously I had a complete nightmare with NTL, with service for less than half of the six months that I had the misfortune to be with them. I have been paying almost £28.99 a month to BT since, but the Talk Talk £16.39 deal is tempting. However, I was pretty sceptical about changing over as the service reports were so poor-been there, done that!

So today I called BT customer service as advised in previous posts and have signed to another 12 months with charges reduced to £23.49, free evening and weekend calls, no charge for 1471/call minder and a free BT home hub. I am chuffed! It might not be as cheap as Talk Talk, but at least I know I have continued great service.
Thank you everyone! I love this site! :T

ABN

Can't vote as no option is suitable.

Was cold called and promised free wireless modem and no connection charges etc. Got the welcome letter which clearly showed that
a) there would be a connection charge
b) the package price was more than I was told by the cold caller
c) no mention of the free WIRELESS modem

Phoned up to cancel and got redirected to the retentions department. When i explained why I was cancelling they made no effort to correct the difference between the verbal promise and written offer. They then "as I was a valued customer" (had been with them for over 4 years), offered me a special rate on different package which in the end was more expensive than advertised on their web site. :mad:

Thought the idea of the retentions department was to encourage ppl to stay with them.

So option I want is applied then cancelled due to being "miss sold" (lied to really)

trinidadone

Mum told me about TalkTalk, I did a serch on MSE and it seems its the best package around for line rental and broadband. Currently I am with sky, but my experinces are not very good.

On sunday evening I signed up for the cheapest option 16:47 a month which includes line rental and broadband. On wednesday I got a call from the sales team confirming my choices. I told the rep mum had recommended me, and was told she is entitled to 10.00 off her next bill. I was advied mum needed to contact customer service, sounds simple, right? Hell no. Mum asked me to contact them on her behalf and then thats when the fun really began. I telephoned Customer service and was told this information was incorrect, that mum was not intitled to a 10.00 off her bill, confused i asked to speak to a manager, naturally no onewas available, but was told to go back to the sales team.

Telephoned the sales team, was told customer service have the up to date infomation, unhappy i asked to speak to a senior staff member, was put through to the technical helpline. Was by the helpline to telephone the sales line again. Telephoned the sales line, asked to speak to a senior staff member, and guess what, was transferred to the broadband helpline again.

Telephoned sales again, explained the problem, was told yes, mum was entitled to t 10.00. Sales told me they would put me through to cvustomer service, but refused to talk to customer service directly, and once again I was connected to the broadband helpline, lovely!!

I telephoned customer service, requested to speak to a manager, none were around, bent the ear of the customer advisor and explained my experiences (remember i am still with BT and sky) he took my details, and said a manager would contact me tomorrow, but did offer me 10.00, great, but i now want ten pounds each for mum and me.

My verdict so far: cheap on paper, but customer services and sales service are really rubbish. The call centres I delt with, were in india and south africa.

Heinz

Let's hope your experience of their cheap as chips phone and broadband is better if/when they connect you!

trinidadone

cheers matety, i go "live" as they call it on 12th June, BT might be more priceyer, but at least there customer service is good, I also think sky are good to (I only refering to my experiences, dont shoot me). I guess if you pay peanuts, you know the rest

PollyR

I have been left completely furious after numerous problems since joining talk talk, so much so that I have never before posted any feedback but feel compelled to do so to try and stop anyone else having to go through anything likw what I have been through! The problems that I have experienced have ranged from misselling whcih was I would have a free wireless router (I didn't) and I was "guaranteed" 5.5mg download on the 8mg package, the best it got to on 3 independent sites (after complaining) was 3.2. When I tried to complain I was told that there are no complaint handlers and no managers that work at talk talk! I made complaint upon complaint and was then told when I was being kicked off the internet constantly that I was being obstructive by the icredibly rude complaints handler from the CEO! Have now moved to a competetor and am very happy!:mad:

Gadget_ManUK

I have been with Talk Talk since July of 2006 just after they started their free broadband offer and I was oringinally on their talk plan 2 offer but upgraded to their talk international plan at £24.99 about 3 months into my contact.

As my circumstances have now changed, I called them to change my package to the £16.39 plan (I'm well out of my 18 months min contract now) only to be told that if I change my plan I will have to agree to another 18 month min contact!!

Is this legal? surely I can chop and change my plan now I am out of my 18 months? but when I put this to the advisor on the phone she just said no, you have to agree to another 18 months if I want to change my plan!

I think this is so wrong and makes me so angry I'm considering moving to another supplier.

Your thoughts would be appreciated.

Regards
Simon