New Talktalk poll; feedback needed, good and bad

Graduate07

I've been with talk talk for a few years now - I went with them initially because of the free international calls. Then I completely switched my phone and got the 'free' broadband with them. I had a few problems with my phone but those problems have been sorted. Now I am having problems with my broadband - I will lose the connection 10 times within a 5 min timeframe. I left BT because they are awfully overpriced and their customer services sucks, but now I considering looking for a new BB suppler they all require BT phoneline - I don't want to go back to that overpriced company....

paris12

i have been with talk talk for about a year now. problems at first but ok now only pay £20.00 per month that is for broad band line rental and phone call to 01 02 number 7/24:T

CravingSaving

I had talktalk phone and tried for free internet access but cant get it where I live yet. I have been using tiscali broadband. Soooo many problems with customer service at Talk Talk and realised recently that tiscali phone and broadband package was cheaper for me, so switched. I have been sent a £80 cancellation bill from TalkTalk. Phoned them today, and for the first time, actually got through to someone helpful (after 3rd attempt) and... they have credited the £80 and agreed I owe them nothing! Woohoo! That is the only bit of decent customer service I have had from TalkTalk! Happy with the result though as I dont have £80 floating around to pay them!

Heinz

CravingSaving wrote: »

I had talktalk phone and tried for free internet access but cant get it where I live yet. I have been using tiscali broadband. Soooo many problems with customer service at Talk Talk and realised recently that tiscali phone and broadband package was cheaper for me, so switched.

You may end up back with Talk Talk anyway!

http://www.theregister.co.uk/2008/02/29/tiscali_sell_off_confirm/

CravingSaving

Heinz wrote: »

You may end up back with Talk Talk anyway!

http://www.theregister.co.uk/2008/02/29/tiscali_sell_off_confirm/

Oh Buddy Hell! :rolleyes:

alared

Can anyone tell me if you can use another provider for your daytime calls by putting in a freefone or an access number if you are with TalkTalk

hoops84

PLEASE I URGE YOU ALL FOR YOUR OWN SANITY TO AVOID TALKTALK AT ALL COSTS!!!!

I signed up last may and it has been hell! after they eventually activated my broadband 3MONTHS LATER than they had advised, they sent me a wireless modem (out of the blue) which i had not ordered, and charged £49.99 to my phone bill. After being passed around the departments I was reassured by a customer service rep that the direct debit would not be taken that month and my bill would be credited when they received the modem. However, a couple of weeks later, they took around £75 from my account and i went overdrawn-incurring a £30 bank charge and a £5 charge from them for a failed direct debit!!! I called customer service, not much help- one man even put the phone down when i asked for his name! (Please note-i had not been abusive!) Eventually I was given the same reassuring line as the month before. This pattern was repeated for 3 months, incurring £105 charges for me. Eventually in december i had a nice letter from a nice lady in customer service and the issue was finally ressolved. To talktalk's credit, they did actually refund me £90 for bank charges they had caused.
However, this satisfaction was short lived. Due to the problems with payment i decided to cancel my direct debit and pay cash until i felt i could trust talktalk. Since December they seem to have decided not to send me a monthly phone bill, but to temporarily disconnect my line each month until i realise, pay, and wait up to 7 days for them to reconnect. Customer service reps have basically said i'm lying-that bills have been sent, but i haven't received them. So there's honestly not one good word i could say about talktalk. Oh yeah, they do free broadband-if you can get it!

I'm going back to BT and i'll find another ISP.

It's worth the extra £5 for my sanity!:mad:

alared

Do you work for BT?

Heinz

Welcome to the MSE forums hoops84.

Sorry to hear of your experiences. Hope you get a more satisfactory service from your new providers.

garden_33

Hi, I've been with Talktalk for a good few years signing up in the early days it took me a year and half to get my free broadband ( always been on the top package) with teens in the house I could not afford not to. However I have never really had a problem with bad connections etc my brodband max speed is always 2.4Mb I cant get any more due to distance from the exchange, so even if I moved to bt it would be the same. I have used both bt and Tiscali ( nightmare) before plus a few other broadband suppliers madasafish etc and to be honest most were fine until it came to moving house etc. I finally bought my own place and chose a supplier who could meet all my needs in one package; Talktalk did this and I am more than happy. I receive a bill every month via email which is easy to understand. For international calls I use a 0844 number at approx 2p a minute. My broadband usage is mixed ( what do you expect with teenagers) but its always been ok. I even run a cctv server from home so I can ensure my house is ok when I am away. All in all content is what I would say. But thats my experience.