New Talktalk poll; feedback needed, good and bad

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What's this all about?
TalkTalk's 'free broadband' package took the market by storm and on paper is a clear winner on price (see Cheapest Home Phones article). Initially customer feedback was very strong, but by July and August reports were coming through that it couldn't cope with capacity - and many users are stuck without broadband.
Therefore last October, I carried out a poll to survey MoneySavers experiences. The results were better than expected, showing that while a very substantial number had suffered problems, they were still in the minority (See previous TalkTalk poll)
Why a new poll?
Four months is a long time for a new service. As this is a very competitive product, its important to know whether its working for people and to see if the product now is more reliable.
Please spare thirty second to answer the above if you have/applied for TalkTalk 'free broadband'
Martin
Martin Lewis, Money Saving Expert.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.
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What has your experience been signing up to TalkTalk 'free broadband' package? 1043 votes
Applied over 3 months ago. No or only limited issues
33%
352 votes
Applied over 3 months ago. It took too long, but am up and running fine now
13%
146 votes
Applied over 3 months ago. Still suffering major issues
17%
182 votes
Applied recently. No or only limited issues
6%
68 votes
Applied recently. It took too long, but am up and running fine now
1%
17 votes
Applied recently. Still stuck in a mire of delay
3%
38 votes
Applied recently. Too soon to tell
2%
22 votes
Cancelled due to too many problems (applied more than 3 months ago)
13%
145 votes
Cancelled due to too many problems (applied recently)
6%
73 votes
0
This discussion has been closed.
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Replies
don't bother contacting the customer services section with this problem they will tell u that u can't have it for free and where totally unhelpful. go straight to the director.
i thought it was a good idea as its £20,instead of talktalk phone+AOL internet
costing £35 a month,so i applied saving £15 a month......not.
because they have taken all this time im now paying £20,plus,£20 AOL-because i need the internet so have to continue paying for until i receive
my talktalk3.
i have phone them but because the internet is free with talk3-i have no come-back.
i have written a letter to a talktalk address in complaint-and asking for the unforseen extra expence to be re-paid, you can guess-i have had no reply
i will now look for a cheap internet and change back to just talk phone:mad:
only solace is that i pass the cpw hq on the way to work so I flip the bird and honk at them all smoking tabs out the front !
I now work for Vodafone so as soon as I can leave talktalk I'm going to try their broadband it can't get any worse
about £12k debt & 7 years left to pay
customer service is very poor
My connection kept stopping - it was connected but we couldnt do anything
after trying many times we got through to some guy in Timbuktu who told me I needed to spend money on a wireless router to fix the problem.
Amazingly when they upgraded the line to the promised 2mb things got better but we still have problems and have been overcharged for calls
just looking for another provider
G
Jim Rohn