New Talktalk poll; feedback needed, good and bad

thin_wallet

I applied shortly after it was first announced. Had a bit of a delay, and Talktalk's system always said I would go live in a few months. However, I only waited about 10 weeks, received the startup kit, plugged it in and went live. Use the overseas call options 2 - 3 times a week without any problems, and have only had one minor issue which was sorted very quickly by Talktalk's customer service dept. Guess I've been lucky!!

justpaper

my friend gave his details over 2 months ago,. he called them up the other day,. nd was told they dont have hin on system,. he gave every detail they could search by, they couldnt find him at all on the system,. and i heard alot of ppl have being waiting for over 3 months,.

wouldnt go with talk talk just yet,. ill rather wait for them to get every thing sorted out,. as alot of ppl are having problems, it is a very good package, but like i said i wouldnt swap from BT to talktalk just yet,.

Dave1_2

I have a complaint re billing which every month I am told it will be sorted next month! Contacted Talk Talk in December and told a rep would contact me within 3 days and I am still waiting.
The actual broadband seems to work OK now but it took a long time to set up.

djm49000

Swapped from another broadband service to TalkTalk free broadband last September. Although I had to wait in TalkTalk's queue to be activated, it was a painless and easy process. I phoned their call centre once, and my query was answered quickly and efficiently.

MimiJane

My brother applied to Talk Talk for Broadband and they were supposed to send the "package" before Christmas for installation. They did not and still have not, though he's chased them time and time again. He's not signed anything (as far as I know) and they now want to charge him £30 to cancel! Needless to say, he's no intention of paying anything and will see what happens.

ZetHambone

Seems to be a problem in Shetland in that people were sold the package by door to door salesmen but have to pay an additional £ 10 to receive the broadband product which doesn't even work.

billiejo_3

the biggest problem for me was waiting nearly 3 hours to physically talk to the right person, was given a lot of jargon and apologies which meant absolutely nothing and nobody seemed to have any common sense. Eventually after speaking to India and Scotland, spoke to someone in Newcastle who agreed with me that I did not have to give them £75 to cancel as I had been unable to use my phone line, been cut off and unable to get help when a trauma had occured. Totally disgusted, am still getting messages on my mobile telling me that they are testing the line and there is a fault, this is a month later, and I have transferred back to BT.

AdrianT_2

Applied in September 06, and all services now working fine (after changing the TalkTalk supplied Sagem modem for a wireless one).
HOWEVER, to date I have not paid a penny for ANY service (phone, line rental, broadband) as TalkTalk cocked up my application and put me on their standard phone & line rental package with broadband charged at full rate. Thay have admitted in writing that they made a mistake and that Customer Services would be able to assist me to get the package changed and that I would be offered compensation. After contacting Cust Serv I had no such luck after at least 10+ phone calls. Then in November I was cut off because I had not paid anything (as I had been advised by TalkTalk's Rachael Ellison to stop my Direct debit. Also spoke to a Debbie Nugent in Accounts). Consequently I contacted their Accounts Department (never seem to have to wait long to get through to THIS department!) who removed the restriction on my line and put notes on my account.
Since then I have made another ruck of phone calls to Accounts & Customer Services to no avail. Unbelievably I WANT to pay them and settle my account (with generous compensation of course!). So, I'll just wait now and if they try to get heavy handed I'll fight them as I have made a note of every singe phone call (name, time, date, content) and kept all emails.
Customer Services should be re-named Futere Sales Prevention Department !!!!
In summary, TalkTalk's after sales sucks BIG TIME.

SPARKLYBLUE_2

As we can only go on our personal experiences, I have only good things to say about my talk talk account.
I did apply within weeks of the initial adverts, which seemed to be on every 5 mins, I was originally with BT just phone line and it was costing me too much, and as I am a real Martin Lewis diciple, I had to have the cheapest option, the only niggle really was the modem they sent with the installation disc, wasn't compatable with my Macbook, although I have read other blogs which say exactly the same and I had to buy a netgear router, but to be honest the cost of that has been swallowed with my talk talk bills as I only ever pay £22 a month thats it the lot! phone and broadband which is as they say 'free', well that suits me fine, I only had £25 a month to spare so I am quids in. So I have recommended them, and a couple of my friends have signed up with no probs. Really sorry to hear of any of our moneysavers that haven't had a good experience, I hope talk talk sort it out. Just changing the subject I emailed them with a set up request 3 weeks ago, and expected an email reply, no, they rang me at work to help me out, so to be honest I have nothing put praise:T

limbophonic

Hi
I signed to talktalk back in May, got broadband about 1.5meg on june 20th,
Everything was fine until the LLU upgrade on November 23rd when i lost broadband,
Many calls to tech support and second line support (at 10p minute),
Get cut off! they kept saying they would try different profiles And if that didn't work it would be logged with the engineers ,
The next time i phoned they would say the same thing, and so on,About 4 or 5 times, the last call to secondline support (about 4 days ago) ...he said The engineers were fixing the faulty line,
Broadband has been restored 9th January but only 512bps,I spoke to second line this morning (10th Jan) and they have changed my profile to 6 Meg,
So far so good,
I Hope i have no more problems?
See how it goes?