T-Mobile 50% offer due to end - Anyone been offered a new deal

rwalton159

meherenow wrote: »

Do you still have the 1.8Mbps internet, or is it down to the 0.3Mbps that the new customers get?

Interesting question. I have always been able to watch youtube etc so never questioned the speed.

I have just installed the speedtest.net app and the download speed is 0.3 !

I wonder if its always been that speed or if they dropped it without telling me.

jon_r_2

meherenow wrote: »

Do you still have the 1.8Mbps internet, or is it down to the 0.3Mbps that the new customers get?

i will find out monday and post back. I asked about staying on this amazingly cheap deal for a further 12 months they told me i can.

For me it's ideal as i get unlimited calls to landlines included as well

But ring them before your 1 month notice period just to find out when to renew

meherenow

rwalton159 wrote: »

Interesting question. I have always been able to watch youtube etc so never questioned the speed.

I have just installed the speedtest.net app and the download speed is 0.3 !

I wonder if its always been that speed or if they dropped it without telling me.

Hmm, looks like they have dropped your "web n walk" speed - 0.3Mbps is next to unusable, I think you'll find your youtube watching days are over!

I'm not up for renewal til November but I will be getting it in writing from them that my internet speed will stay they same - if they can't do that then giffgaff here I come!

rwalton159

meherenow wrote: »

Hmm, looks like they have dropped your "web n walk" speed - 0.3Mbps is next to unusable, I think you'll find your youtube watching days are over!

Not sure what time their CS is open from on a Sunday but I'll be calling them. Tried Youtube this morning and its useless on HD

rwalton159

So I'm on the phone now and a CS rep is telling me the speed is related to your handset. I told him nothing has changed apart from my speed and that I wanted to talk to someone in Retention.

He puts me on hold - 15mins into the call the line goes dead!

I called back and asked for retentions. As I renewed yesterday I have 7 days to cancel. Anyway I was put through to someone in 'Premium Service' who was helpful but had not heard of the speed being dropped. They asked me to make a log of sites I visit, at what times and the postcode where I was. They would then call me on Wednesday to discuss.

Chorlie

Just phone up (150 from your handset Options 2 then 1), straight through no wait.

He ask if I wanted to renew it for another 12 months on the same terms, asked if he could do it for less....he laughed and said not this deal.

I didn't ask if there was a deal for less, because I wanted this one, so just renewed it; he said everything will stay the same and it will just roll on for another 12 months (from today).

Just done a speed test and I got 1896kbps download and 292kbps upload, let's hope that stays the same.

rwalton159

Chorlie, where are you and what handset are you using please?

I'm in Leeds and use an Orange San Francisco

chistery

T-Mobile customer services don't really understand the differences between 3G and HSDPA though. Even their technical support team have problems understanding.

Does your phone display H when it's connected or just 3G?

rwalton159

chistery wrote: »

T-Mobile customer services don't really understand the differences between 3G and HSDPA though. Even their technical support team have problems understanding.

Does your phone display H when it's connected or just 3G?

"H"

Tried the phone with my daughters Giff Gaff sim and the speed was 2.8mb (awesome)
Stuck the T-Mobile sim back in and its down to 0.3mb

No further evidence needed - I am going to cancel and go to Giff Gaff!

colinicky

So I am assuming that everybody is managing to renew with the 600min + 500txt + internet ( now possibly limited) & then the extra "bolt on" ?
In which case as I had the "unlimited landline calls " as my bolt on could I switch that to the "unlimited internet" bolt on & then have the speed back as well ?
I never use more than 200 minutes in a month for mobile calls so could easilly lose the landline calls bolt on .