Any positive experiences switching to EDF energy??

victor2

jalexa wrote: »

Tempted to have some fun with the "functionality", but no. Going to sit tight as long as possible. My previous complaint was not that I had been "reviewed" but the "review" made no calculated sense. Not convinced that issue is yet addressed.

The fun element appealed to me too. I nearly sent an email from an address not linked with my account asking them to confirm if the earth really is flat, but thought better of it! Could be interesting to see what the response was. Anyone want to place a bet?;)

notbritishgas

Rang EDF this morning at 11.15, on hold for 12 minutes, not bad;).

Reason for call, Electricity changed over on 31 Aug following email and message informing me of date and to submit meter reading.
No such message for the gas account so rang them. they confirmed date is sep 8 and offered to take a meter reading there and then as he said meter reading could be submitted between 5 days before go live and 5 days after. I declined and said I will submit on 8th.

Cooking mama, looks like we are running neck and neck!

cooking-mama

Well,thats the gas meter reading posted...The online My Account states my gas supply started yesterday...(still havent received anything in the post from EDF asking for a gas meter reading tho,)will wait and see what happens now,first DD due off around the 16th Sept,and both electric and gas are showing as closed accounts on british gas website...(.Electricity DD was due today for british gas electricity,will have to check with bank to see if that amount has been taken .)
PS,I didnt give British gas any closing meter reads(tho i have kept a record of them),im assuming EDF will have forwarded on my readings to BG.?

jalexa

cooking-mama wrote: »

The online My Account states my gas supply started yesterday

That great. A victory for "positive mental attude".

Remember not to provide any more customer reads unless you want your DD payment scr*wed.:D

victor2

cooking-mama wrote: »

I didnt give British gas any closing meter reads(tho i have kept a record of them),im assuming EDF will have forwarded on my readings to BG.?

You did right, just keep a record for yourself. I left E.On for EDF and just gave EDF my starting readings, which they passed over to E.On, who used them for my final billing.

notbritishgas

cooking-mama wrote: »

Well,thats the gas meter reading posted...The online My Account states my gas supply started yesterday...(still havent received anything in the post from EDF asking for a gas meter reading tho,)will wait and see what happens now,first DD due off around the 16th Sept,and both electric and gas are showing as closed accounts on british gas website...(.Electricity DD was due today for british gas electricity,will have to check with bank to see if that amount has been taken .)
PS,I didnt give British gas any closing meter reads(tho i have kept a record of them),im assuming EDF will have forwarded on my readings to BG.?

Yep, just put my opening gas reading in.

Like you my contract status shows that my gas account started yesterday, despite receiving an email saying it would start today. Likewise my electricity account started 2 days before they told me it would and when I submitted the reading.

Also I have had no contact with Scottish power (apart from a phone call and letter begging me to stay) I will let EDF give them the readings.

Jalexa, thanks, I intend to leave it at least 28 days before trying to input any more meter readings.

matthew57

I've switched to EDF -electric on 16 Aug, gas on 25 Aug with no real problem. Only thing is I expected to get the final bills from Scottish Power by now.

johnk

To those who switched to EDF recently: how long did it take for the whole process? I applied on Aug 4 but, bar the confirmation through the post, have yet to hear anything from them. I am hoping to have it completed before Sep 16 when my current provider raises price. It is now seems unlikely:-(

jalexa

johnk wrote: »

To those who switched to EDF recently: how long did it take for the whole process? I applied on Aug 4 but, bar the confirmation through the post, have yet to hear anything from them. I am hoping to have it completed before Sep 16 when my current provider raises price. It is now seems unlikely:-(

Switches typically take from 4 to 6 weeks to complete.

However if you have not received a "confirm your email address" email something might not be right. I would suggest phoning. Last time I tried, weekday am call wait times were reducing.

notbritishgas

johnk wrote: »

To those who switched to EDF recently: how long did it take for the whole process? I applied on Aug 4 but, bar the confirmation through the post, have yet to hear anything from them. I am hoping to have it completed before Sep 16 when my current provider raises price. It is now seems unlikely:-(

I applied online on 2 Aug and according to EDF I am now their customer, 29 Aug for electricity and 7 Sep for gas. I submitted opening meter readings a day or 2 after those dates.

Have you created an online account? If so you should see the Contract status which progresses through the various stages. Also they send messages to that account although they also duplicate them by email.

I presume on the initial confirmation letter they told you your account numbers?

Like jalexa states, there could be something wrong. Ring them, the waiting times do not seem too bad now.