Aol .from Feb 1st

2_litre

just adding ti this i was told the connection issues is because of them doing something on the exchange to double the speed
i also got the 9.99 deal thank you

fairmorn308

deanos wrote:

Seems a good deal to me £5 and wireless router worth £60 what was you expecting ?

nothing cause even if they offered me it for say £10 a month i was moving. sorry i was only saying what they offered

BettiePage

Ok, after 6 years of aol, we have now requested our mac number. They weren't happy as we only just upgraded to platinum just before xmas lol. However, despite paying more, the service was noticably worse.
I think they were surprised that somebody had actually read the email lol.


Question is, who should we go with now? Sky is my fave at the moment (may see if they'll do a deal and give me a free skyplus box), DH fancies Orange.

fairmorn308

https://www.zen.co.uk

BettiePage

fairmorn308 wrote:

https://www.zen.co.uk

My friend has these and they seem to get fantastic speeds and service but they're too expensive for me.

Spoke to Sky but can only get the £17 per month (on TOP of normal sky tv package and without free phonecalls) as the 70% of the country that can get it doesn't apply to us (hmmmm....:rolleyes: ). Asked him if he'd waive the £40 connection fee, but he wouldn't. Will leave it until Monday now methinks, unless they ring me back....
Orange is looking more favourable at the mo. £20pm, free calls and no connection fee.

Ruud

i wonder how much i could get platinum for as im paying 24.99 for gold atm i read somewhere you get get platinum for 17.99 is that without a new 12month contract?

Eupho

Can anyone tell me where you find out how much longer your contract has to go with AOL? ..

Edited to add: Oh scrap this second bit.. I can see more posts about it now.. durr!
Im interested in an advert i saw last night.. from SKY.. Tv-phone-internet £26 per month (£20 connection charge)

Eupho

Right Ive just left AOL live help.

I have Platinum now.. at 29.99 per month
I said that I had heard that silver had been put up to 2mb (which is all i can get in my area anyway)
and that Some people I *knew* (you lot haha) were getting Silver for £9.99 per month.
She said *No it is 14.99 per month*
I said Noooo blah blah blah
Then she said its 14.99 per month if they send you a wireless router, and 9.99 per month if you DONT get the wireless router.

She also asked how much longer i had in my contract. I said I dont know but I know (thanks!) that I can cancel this contract before the end of Jan because of AOL changing the contracts.
She said *This is correct*
She said I had to call AOL to cancel, so im off to do that now, and I'll let you know what they said.

zar

OH has just been speaking to them on live help, trying to find out what was going on as gold had disappeared from their packages page. We were on gold for 19.99 a month as we had threatened to leave before. They offered him a free wireless router if we changed to silver (14.99) and started a new contract. They were cagey about what was happening about gold but basically it seems that if you are on gold and you don't ask to change to silver, they will carry on taking 20/25 pounds a month off you even though you will be getting the same speed. :mad: The conversation went like this...

"P B I have checked your account and found that you are on AOL Gold
Since 16 Mar 05

You Apparently that nolonger exists though

PB yes we do not offer this now any more

You Our last payment was 19.99 and we get the same speed as your silver package for £5 more?

You So how much will our next payment be on 16th Fen 2007?

PB do you wish to downgrade to silver

You what payment will be talken on 16th Feb 2007?

PB it will be 19.99

You why as silver offers the same service for 5 pounds cheaper?

You nobody has let us know about this change?

PB do you wish to change to silver

You if silver service is not as good as gold can you tell me what the differences are and what the 5 pounds extra gets me? And please answer my questions.

PB if you wish we can offer you platinum plan for 24.99

You I cant because the BT exchange is not good enough here. Can you knock off the £5 discount you offered me on the Platinum package and put it on the silver package?

PB if you agree to start a fresh 12 months contract you can downgrade to 14.99 silver

You why should I agree to start another 12 months contract?

You I could get better deals with a router for the same price elsewhere?

PB we will give you the free router at 14.99\

You on a fesh 12 month contract?

You fesh = fresh

PB yes"

We've been with aol for 10 years and even though the software is annoying we've always had excellent service and so have stayed with them... not so sure anymore, especially with the new contract etc. 12 months is a long time if the service goes downhill.

When OH said that he'd seen that some people were being offered 9.99 a month live help said "I would request you to call our cancellation department at 0870 320 2020 as we in live help have some limited rights and they will be able to suggest to you some other plans... We do not have this offer at live help." :rolleyes: We've never had to phone up before, we got gold for 19.99 through live help last time and besides that's not what they told Eupho a few minutes earlier. Anyway thanks for the thread peeps, we'll look into it some more before phoning the 0870 number.

espresso

zar wrote:

We've been with aol for 10 years and even though the software is annoying we've always had excellent service and so have stayed with them............

Then remove the AOL bloatware! It is not necessary to install any ISP's software on your machine to use their services.