Yodel delivery services - AVOID AT ALL COSTS!

Robin_the_Trucker

Seems odd to me that some people have been examining the number of bad reviews versus good reviews on the Yodel delivery service. When was the last time you received a parcel and your reaction was "Wow fantastic my parcel arrived in good time. I SIMPLY MUST WRITE A REVIEW ON THE WEB SAYING HOW W O N D E R F U L the service was!!! Lets be a bit realistic. The only posts we will ever read about is when the parcel delivery goes wrong. From the number of bad reviews I have read its not a bad result from the millions of parcels delivered. It's a total pain in the preverbial when it doesn't go well but hey, which industry is 100% bomb proof!???

KxMx

There was a DPD thread which attracted I think 3 complaints out of about 30 replies, the rest being praise.
There is a long Hermes thread full of complaints.
Yodel have a second thread here on MSE with lots of complaints.
So going by purely unscientific MSE posts Yodel clearly come out worse.

Gram_Parsons

I've never had a problem with Yodel and I work for a.n.other parcel company so as much as I'd love to lay into them, I can't.

Arohemq

Tried calling their services again last Monday; this time their free phone number was working but only gave me the option of entering the card ID number, which, of course, did not work. No option to talk to a live operator. The website continued with the same problem. So, I contacted them via email describing the issue.
I received a reply today, Weds, 19th Dec, 16h21:
"Tracking Generation Ref: P**********X
From: tracking @ vx.yodel co uk
To: Arohemq

Thank you for contacting Yodel.

Apologies for the inconvenience. Sometimes the drivers don't scan the card when posting. Therefore the system does not know what parcel it (card number) belongs to. However, I have just done a parcel search for your address and there was no parcels to be delivered to your address - so it looks like the driver has mistakenly posted the card at your address. There is however, a parcel now in our network for your address which only came in yesterday (18th) and will be delivered in the next few days.

Kind regards,

Customer Advisor
Yodel Customer Services"

Well, that's that then. Where's that wonderful, caustic fella who lives on this forum and loves stroking his ego putting others down? To you I say: bah, humbug.

Looks like one of my neighbours didn't get their card (I'm one of 5 flats on my floor).
Meanwhile, I'm looking forward to my package from Amazon (dispatched 18th) being delivered some time soon by Yodel.
Who knows, perhaps I shall return with another tale of woe. Until then, my case is closed.

Cheers! Thanks for your time.

Flyboy152

Arohemq wrote: »

Tried calling their services again last Monday; this time their free phone number was working but only gave me the option of entering the card ID number, which, of course, did not work. No option to talk to a live operator. The website continued with the same problem. So, I contacted them via email describing the issue.
I received a reply today, Weds, 19th Dec, 16h21:
"Tracking Generation Ref: P**********X
From: tracking @ vx.yodel co uk
To: Arohemq

Thank you for contacting Yodel.

Apologies for the inconvenience. Sometimes the drivers don't scan the card when posting. Therefore the system does not know what parcel it (card number) belongs to. However, I have just done a parcel search for your address and there was no parcels to be delivered to your address - so it looks like the driver has mistakenly posted the card at your address. There is however, a parcel now in our network for your address which only came in yesterday (18th) and will be delivered in the next few days.

Kind regards,

Customer Advisor
Yodel Customer Services"

Well, that's that then. Where's that wonderful, caustic fella who lives on this forum and loves stroking his ego putting others down? To you I say: bah, humbug.

Looks like one of my neighbours didn't get their card (I'm one of 5 flats on my floor).
Meanwhile, I'm looking forward to my package from Amazon (dispatched 18th) being delivered some time soon by Yodel.
Who knows, perhaps I shall return with another tale of woe. Until then, my case is closed.

Cheers! Thanks for your time.

So, in other words, it was posted by mistake, which is what I think I suggested earlier.

Arohemq

Flyboy152 wrote: »

So, in other words, it was posted by mistake, which is what I think I suggested earlier.

Goodness, you replied 4 minutes after I did; I hadn't even left the forum yet, still reading another poster's tale of trespassing. You do live here.

You think incorrectly. Allow me to refresh your memory:

Post Number #259:

Flyboy152 wrote: »

:huh: I am confused, you seem to be complaining that you had something delivered. :eek: The card was left, I presume, because they have to leave one if you are not there to sign for your parcel.

Is that a suggestion that it was posted by mistake? Hmm, you know, English isn't my mother tongue but I still don't think so.

A few things here:

Error 1- Yodel knocked on the wrong door. This had the following implications and consequences: The person for whom the parcel was for, does not know a delivery was attempted. What happens to that parcel? I got a card and it wasted several hours of my time over several days when I thought a relative had sent my family a gift.
Error 2- Yodel provided no further information on their card. i.e. blank.
Error 3- Their Card ID was not scanned (as per their admission in the email I provided above)
Error 4- Their telephony services experienced problems 2 days at the very least (If they cannot anticipate extreme load at Xmas time, they should know better. Are they attempting to compete or are they playing?)
Error 5- Their call attendant provided no alternative to a card ID that was not scanned i.e. live operator.

If the driver had knocked on the wrong door (I don't see how, I'm the last flat and number is quite clear.), this error could have been quickly cleared up if Yodel didn't experience a perfect storm of errors or have poor customer service. 1 error, excusable; but 5?

This tells me this company should not be in the delivery business.

Flyboy152

Arohemq wrote: »

Goodness, you replied 4 minutes after I did; I hadn't even left the forum yet, still reading another poster's tale of trespassing. You do live here.

You think incorrectly. Allow me to refresh your memory:

Post Number #259:

Hmm....I posted a reply to your earlier post, but it seems to have gone. It was a point by point response, so I presume "someone" was "offended" by it and it somehow mysteriously "disappeared."

Is that a suggestion that it was posted by mistake? Hmm, you know, English isn't my mother tongue but I still don't think so.

Never mind, perhaps that is the reason why you have found it difficult to understand the complexities of the delivery systems.

A few things here:

Error 1- Yodel knocked on the wrong door. This had the following implications and consequences: The person for whom the parcel was for, does not know a delivery was attempted. What happens to that parcel? I got a card and it wasted several hours of my time over several days when I thought a relative had sent my family a gift.

Knocking on the wrong door is an easy thing to do, especially this time of year, when it might be dark or that they are under so much pressure this time of year, lots of numbers just eventually merge into one. The number of Christmas cards etc. posted through my letterbox, for my neighbours, have gone up considerably over the last few weeks.

Error 2- Yodel provided no further information on their card. i.e. blank.

See previous point, it would have been posted by mistake.

Error 3- Their Card ID was not scanned (as per their admission in the email I provided above)

I would imagine that it was more of a case that the barcode did not match any of your details you gave to Yodel, not that the card wasn't scanned.

Error 4- Their telephony services experienced problems 2 days at the very least (If they cannot anticipate extreme load at Xmas time, they should know better. Are they attempting to compete or are they playing?)

I was speaking to our Hermes courier today and he told us that volumes have increased by as much as one hundred and fifty per cent over this time last year. Quite unprecedented, even by any other industry standard.

Error 5- Their call attendant provided no alternative to a card ID that was not scanned i.e. live operator.

I am sorry, this one doesn't make any sense.

If the driver had knocked on the wrong door (I don't see how, I'm the last flat and number is quite clear.), this error could have been quickly cleared up if Yodel didn't experience a perfect storm of errors or have poor customer service. 1 error, excusable; but 5?

I count only two possible errors. I don't think you can split them as much as you have. So your "storm" seems to be nothing more than a little whimper.

This tells me this company should not be in the delivery business.

I am sure that Yodel will listen to your suggestion as closely as they can and act accordingly.

Arohemq

Flyboy152 wrote: »

Hmm....I posted a reply to your earlier post, but it seems to have gone. It was a point by point response, so I presume "someone" was "offended" by it and it somehow mysteriously "disappeared."

Oh, yes, of course. :rotfl:

Never mind, perhaps that is the reason why you have found it difficult to understand the complexities of the delivery systems.

Cute, I guess this is why you live here, your biting replies have an audience. :T

Knocking on the wrong door is an easy thing to do, especially this time of year, when it might be dark or that they are under so much pressure this time of year, lots of numbers just eventually merge into one.

Goodness, you're quite the apologist.
My corridor has 24/7 lighting, no darkness. Let's go for the latter apology: pressure, numbers merge into one, stress, stress, stress. At the end of it: bad customer service.

I would imagine that it was more of a case that the barcode did not match any of your details you gave to Yodel, not that the card wasn't scanned.

lol! :rotfl:You're quite the Devil's Advocate! But no, there are 76 flats under the same postal code. What their website requests is my postal code and the card ID number. Their card ID was not scanned, as per their admission. Understand it now?

I was speaking to our Hermes courier today and he told us that volumes have increased by as much as one hundred and fifty per cent over this time last year. Quite unprecedented, even by any other industry standard.

Gosh. Well, we shall see what remains of the competition after the Xmas dust settles. Who read the market better than the others.

I am sorry, this one doesn't make any sense.

"Never mind, perhaps that is the reason why you have found it difficult to understand the complexities of the delivery systems."
:A
A call attendant is a .. Telephony Call Attendant Service/ IVR- Interactive voice response/ Auto-Attendant/ Call queuing etc...

My quote

Error 2- Yodel provided no further information on their card. i.e. blank.

Your quote:

See previous point, it would have been posted by mistake.

Sweeping it under the door mat?! What difference does it make if it was posted to the wrong door by mistake? Had it been filled in with one of more of the following (their fields ) a) Parcel Number/Collection Reference ,b) Date/Time, c) For the attention of: Name & Address
"Sorry I missed you today when..."
[ ]See overleaf for details;
I have left your parcel(s) for you to collect from:
[ ] a safe place
[ ] the following address
- [ ] I called to collect/Exchange
- [ ] I will automatically attempt to deliver on the next working day
- [ ] This was my 3rd....

..."I" could have ascertained there had been an error. Get it?

I count only two possible errors. I don't think you can split them as much as you have. So your "storm" seems to be nothing more than a little whimper.

I count 5 issues. And I have supported all of them. You just don't like being put down, isn't it? You like being the bully and you're struggling to accept Yodel provided an incredibly bad service on all counts.

I am sure that Yodel will listen to your suggestion as closely as they can and act accordingly.

Your usual dripping caustic remarks are simply astounding. Is it any wonder you cannot see bad service when you're "providing" an equally awful advice service here. If you don't have anything constructive to offer, say nothing at all. It's your time after all; why on earth waste it by cutting down people with real complaints?

Please tell me what is your interest in defending Yodel so much to the point of inventing or providing excuses for them?

Is there a conflict of interest here?

[Deleted User]

I received another yodel delivery yesterday. Very courteous man, the one that usually comes here. Undamaged parcel and arrived a day early. I think yodel is great

custardy

Arohemq wrote: »

Goodness, you replied 4 minutes after I did; I hadn't even left the forum yet, still reading another poster's tale of trespassing. You do live here.

Im always a little confused by people posting on forums and then criticising people for being on the forums.
Do you understand how forums work?