Yodel delivery services - AVOID AT ALL COSTS!

sina_ism

I recently ordered a dvd player from Amazon which was delivered yesterday through Yodel.

When it turned up I thought it was a little dodgy that the guy delivering the parcel was there in a car dressed in jeans and a t-shirt rather than a marked van and a uniform.

It turned up fine but does make you think who is actually delivering this important service and just how trustworthy they are....


Made sure I clicked through from the Nectar website before ordering from Amazon. Double Nectar points too!

spacemanc

I sent an expensive item with yodel last Friday and didn't pay for Saturday delivery. Tracking shows it was put in van at Reading depot on Saturday, and then today (Tuesday) updated as 'Stolen'. I'm covered for £20 of the £170 value and basically I'm totally skint at the moment. Thanks Yodel for causing me massive massive problems! Avoid this company like the plague.

Lavendyr

They actually have a particular status update for "stolen"? Intriguing - honest if nothing else!

spacemanc

Lavendyr wrote: »

They actually have a particular status update for "stolen"? Intriguing - honest if nothing else!

Yep - not lost - 'stolen' :

06/10/2012 13:00:00 Parcel stolen READING DEPOT Depot: READING DEPOT
06/10/2012 07:38:00 Loaded onto READING VAN Depot: READING VAN
05/10/2012 12:06:00 Collected from MIDDLETON VAN Depot: MIDDLETON VAN
05/10/2012 07:10:20 Loaded onto MIDDLETON VAN Depot: MIDDLETON VAN
05/10/2012 05:06:43 Received into MIDDLETON DEPOT Depot: MIDDLETON DEPOT
04/10/2012 18:40:36 LI Update CALL CENTRE Depot: CALL CENTRE
04/10/2012 00:00:00 Collect request rcvd CALL CENTRE Depot: CALL CENTRE

Personally I think they're full of ****

tatieface

I was expecting a Yodel delivery today, and had added instructions to the order asking them to leave it round the back of the house if I was out. Got home and there was a card saying they had tried to deliver, and online tracking info. showed it had been returned to the depot. I'm so annoyed that the courier ignored my instructions and I will have to collect it from the depot tomorrow, as I rang Yodel and was told that as it was after 4 p.m. it would be Monday before they could attempt redelivery. Really really annoyed!
:mad:

Squire_Fulwood

Not realising there was such an active thread about Yodel I started one of my own. This is what I said.

"Expecting a parcel I stayed in all day. The seller gave me a tracking number and it proved to be Yodel. I watched the record say that the parcel was in the Sheffield Depot, then the Maidstone Depot, then out for delivery and finally this afternoon back at the Maidstone Depot.

The comment was "Unable to gain timely access" and this was timed at 15.40.

This is annoying since I have a CCTV trained on the gate, the gate is wide enough to admit a furniture lorry and I was sitting playing a computer game with the CCTV screen next to me all afternoon.

I suppose I will be doing it all again tomorrow"

I can now give an update although the parcel has still not arrived. The track says it has been returned to the depot.

The update concerns the seller who I was going to tell that we would not be doing business again due to his poor judgement in spending my £40 p&p on a bunch of idiots.

However the seller has been in constant touch and sounds horrified at what is happening. He said that he has been using Yodel for about a year and so far has had little trouble so I sent him the link to this thread.

Flyboy152

Squire_Fulwood wrote: »

Not realising there was such an active thread about Yodel I started one of my own. This is what I said.

"Expecting a parcel I stayed in all day. The seller gave me a tracking number and it proved to be Yodel. I watched the record say that the parcel was in the Sheffield Depot, then the Maidstone Depot, then out for delivery and finally this afternoon back at the Maidstone Depot.

The comment was "Unable to gain timely access" and this was timed at 15.40.

This is annoying since I have a CCTV trained on the gate, the gate is wide enough to admit a furniture lorry and I was sitting playing a computer game with the CCTV screen next to me all afternoon.

I suppose I will be doing it all again tomorrow"

I can now give an update although the parcel has still not arrived. The track says it has been returned to the depot.

The update concerns the seller who I was going to tell that we would not be doing business again due to his poor judgement in spending my £40 p&p on a bunch of idiots.

However the seller has been in constant touch and sounds horrified at what is happening. He said that he has been using Yodel for about a year and so far has had little trouble so I sent him the link to this thread.

Do you live in a property that has a name rather than a number?

Squire_Fulwood

Flyboy152 wrote: »

Do you live in a property that has a name rather than a number?

Yes I do but since it is the only property in the postcode we can call it number 1 if it helps.

Flyboy152

Squire_Fulwood wrote: »

Yes I do but since it is the only property in the postcode we can call it number 1 if it helps.

Then put a bigger sign up saying the name of your house, not one that is written in one inch letters and hidden behind a bush. I am not surprised the courier wouldn't spend any more time looking for your property. He gets paid pennies for delivering your parcel, why should he spend twenty minutes looking for a house sign that should be clearly visible.

I know many people who do this sort of thing, just to be bloody-minded. Some do it because they are too arrogant to allow working people to be able to find their property easily and others who think that couriers should work harder for the forty odd pence they get paid to deliver their parcels.

Others do it through ignorance, they think that a big sign "ruins" the flow of the aesthetics of their properties. They never consider that if the sign can't be seen properly, by someone trying to find their house, they wont get people visiting their homes. But the worse thing is, they then shout merry-hell when couriers don't deliver.

The worst ones that I know of, are those who actually have numbers, as does the rest of their street, but insist on addressing everything to the name of their house and refusing to use the numbering system for their road.

Squire_Fulwood

The sign is 26" long with 4" high letters and is out on the road in plain sight. Changing that for a number would make it less easy to see.

What made you think there were only one inch letters and it was behind a bush. Also, if I want my parcels delivered why would I hide the sign.

You seem to be making incorrect assumptions