40 Days up and nothing....(merged)

SkinFlint_2

After 40 days they are in breach of the Data Protection Act, so they need a reminder to that effect.

It's recommended to give them a further 7 days after which they will be reported to the Information Commissioner. Put this to them in writing. There is a template on this website for that purpose.

In my case, my 40th day ended on 18 April and Intelligent Finace emailed me to say I would receive the information by then. Sure enough, the breakdown of charges arrived on the 18th.

spikeyhedgehog

SkinFlint wrote: »

After 40 days they are in breach of the Data Protection Act, so they need a reminder to that effect.

It's recommended to give them a further 7 days after which they will be reported to the Information Commissioner. Put this to them in writing. There is a template on this website for that purpose.

In my case, my 40th day ended on 18 April and Intelligent Finace emailed me to say I would receive the information by then. Sure enough, the breakdown of charges arrived on the 18th.

WILL THE TEMPLATE BE IN THE SAME PLACE AS THE LETTERS TO THE BANK AND HOW DID THEY EMAIL YOU ???

stressed99

Hi, I sent my first letters (I have three accounts) asking for statements in march which gave Halifax till last week to reply. When they didnt I sent the letter giving them 7 days or I would report them, that ran out today. I received a letter regarding only one account with information they say I had requested. However I thought I would get pages of statements to go through with all transactions on, I only got a sheet with not alot written on it. Is this what I should expect and should I report them for not replying with the other two accounts. Oh, they cashed the three £10 chqs I sent weeks ago!
Hope someone can help as I posted this somewhere else and didnt get any response
Thanks

spikeyhedgehog

stressed99 wrote: »

Hi, I sent my first letters (I have three accounts) asking for statements in march which gave Halifax till last week to reply. When they didnt I sent the letter giving them 7 days or I would report them, that ran out today. I received a letter regarding only one account with information they say I had requested. However I thought I would get pages of statements to go through with all transactions on, I only got a sheet with not alot written on it. Is this what I should expect and should I report them for not replying with the other two accounts. Oh, they cashed the three £10 chqs I sent weeks ago!
Hope someone can help as I posted this somewhere else and didnt get any response
Thanks

I REALLY CANT HELP YOU AS I HAVE NOT HEARD A THING YET OFF MY BANK IF I WERE YOU I WOULD START A NEW THREAD WHERE PEOPLE CAN SEE WHAT YOU WRITE HOPE YOU GET IT SORTED

car2403

stressed99 wrote: »

Oh, they cashed the three £10 chqs I sent weeks ago!

FYI - The £10 fee is per REQUEST, not per ACCOUNT. This is a statutory fee they can charge for the request for access to information about you, regardless of how many accounts you have.

Sounds like you want to request that £20 back from them as well!

Edinburghlass_2

spikeyhedgehog, can you take off the capital lock please, its not us here that is the enemy

Template letter by Rex_Mundi here....

Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.

and/or complain at...

http://www.ico.gov.uk/complaints.aspx

brokejack

Can anyone advise me ,at the first stage re-claiming, and have sent my cheque for my last 6 yrs charges, but cunning lloyds although they have got in touch with me they haven't sent me the details i asked, for they sent me a letter saying they will get back to me between 6-8 wks what do i do now as my first letter went out on the 3rd march help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ss1973

Hi brokejack,

They have 40 days as you should have put in the letter asking for the information. Did you use the letter off this site - if you did they have 40 days then report them to the information commissioner.

I'm helping my bro with his Lloyds account and he rang them a week before the 40 days was up and threatened that he'd contact the commisioner and 2 days later he had the list.

S

james_cutting

I Have Statements Dating Back To Aug 05. Prior To This I Had A Different Account But With The Same Bank. I Do Not Know The Number Of That Account Held Prior To Aug 05, I Do Know That I Opened That Account In 2001. Because I Dont Have The Number, The Bank (nat West) Wont Let Me Have My Statements! I Have Been Trying Since Dec 2006 To Get These Statements, To No Avail. Should I Estimate The Charges Based On The Statements I Do Have? I Am Certain That The Charges Since Aug 05 Month For Month Are Less Than They Would Have Been Between 2001 And Aug 05. Would Really Appreciate Some Help, Thanks, James.

AJLA

My partner and I downloaded the initial letter and sent it, along with a cheque for £10 to our banks head office well over a month ago but as yet, we still havent heard anything. Anybody got any advice about what I do in this situation? Its REALLY frustrating! Thanks :mad: