40 Days up and nothing....(merged)

macken

Hi my name is clive and I have started the process. The question I want answers to is what do I do if the bank does not reply to the first letter ie the request for a list of charges.

kim1976

can anyone help??? sent the letter requesting mt statements beginning of feb and still havnt recieved them! at first they replied saying they received my complaint so i called to say that i hadnt made a complaint i just want a copy of statements. middle of march they wrote back saying basically the charges that have been applied to my account were not default charges blah blah blah.... and they woulb be sending my statement within 3 weeks. still havnt received statements and its now end of april!!! Tried calling the correspondance number on the letter numerous times but it is constantly engaged,dont know what to do next?????

Twinkly

kim1976 wrote: »

can anyone help??? sent the letter requesting mt statements beginning of feb and still havnt recieved them! at first they replied saying they received my complaint so i called to say that i hadnt made a complaint i just want a copy of statements. middle of march they wrote back saying basically the charges that have been applied to my account were not default charges blah blah blah.... and they woulb be sending my statement within 3 weeks. still havnt received statements and its now end of april!!! Tried calling the correspondance number on the letter numerous times but it is constantly engaged,dont know what to do next?????

Write advsing that you will be making complaint to the Information Commissioner at the deliberate delay in issuing details of your account. They are anticipating a reclaim of charges and deliberately stalling you and it is not acceptable. Then file your complaint to the ICO, the more complaints they receive the better.

ams1970

hi all this is the first time i have ever done this and am a nervous.i sent the first letter to my bank halifax at the start of feb 07. They wrote back stating under the data protection act they had 40 days to reply.they said they had till the 13th of april .I still have had nothing( 25th april) i just wanted to know what should i say in my next letter thanks for any help ams 1970:T

Edinburghlass_2

Edinburghlass wrote: »

Obviously the most frustrating part of reclaiming as everyone just want to get started to their claim.

The only advice I can offer is send the letter by Rex_Mundi, linked previously in this thread and keep badgering your bank daily until you get the statements.

Do report to the ICO as well.

Just keep asking your bank as above.

stressed99

Sorry if this is in the wrong place but I have tried for advice and had no response. So here goes again!!! I requested statements for three of my Halifax bank accounts and after 40 days of hearing nothing I sent the next letter giving 7 days or I would be reporting to information commissioner. That ran out yesterday, however Halifax sent only one letter regarding one account telling me they sent info I requested. It reads as this, 2004-07-01 20.00DR
What does this mean???? Also do I report them for only sending one letter and do I ring or email information commissioner???
Please help as I seem to have got no where and dont know why so many others actually get statements. Oh and they cashed the three £10 chqs I sent.

grimreaper

stressed99 wrote: »

Sorry if this is in the wrong place but I have tried for advice and had no response. So here goes again!!! I requested statements for three of my Halifax bank accounts and after 40 days of hearing nothing I sent the next letter giving 7 days or I would be reporting to information commissioner. That ran out yesterday, however Halifax sent only one letter regarding one account telling me they sent info I requested. It reads as this, 2004-07-01 20.00DR
What does this mean???? Also do I report them for only sending one letter and do I ring or email information commissioner???
Please help as I seem to have got no where and dont know why so many others actually get statements. Oh and they cashed the three £10 chqs I sent.

go to you rlocal branch and complain and demand to see manager/supervisor state your problem and ask them to ring head office from branch and get them to email you your charges i did this and it worked

its worth a try

take your relevant letters etc you ve sent and say your not happy and they have gone over their allocated timescale and if nothing is resolved you ll be informing the information commisioner about the matter

its far harder for banks to fob you off to your face than thru letters

so get down to your branch

let me know how you get on! good luck

tracey3006

I seem to be having the same trouble as yourself with Halifax, they have cashed my cheque for £10 and sent me a letter within the 40 days, telling me they have requested duplicate statements. I am still waiting, they should have sent them by the 7th of April, my problems is WHAT DO I DO NEXT?? Could you please inform me of the commissioners email, address, I would very grateful. After reading your notice I believe the next step is to give them 7 days letter? Please reply.

stressed99

Thanks so much for that, I was begining to think I wouldnt get anywhere and I havent even started yet! I will go this week, its got to be worth a try.
Thanks again for advice.

stressed99

There is a link for the information commissioners website but when I went on it I was unsure if I was meant to email or send letter, and which part of the website to go to! Websites and computers are not my best point and I find it difficult to go through never mind trying to get my charges back!!!