40 Days up and nothing....(merged)

vanilla

I have sent a letter to my old bank with a £10 postal order asking for my bank statements, there 40 days will be up on friday and i've had no contact from them at all except for me phoning my local bank to see if they recieved my letter ( which they did and forwarded it to the main branch that would deal with it), i don't think they are going to give me my statements, what should i do next if they ignore my letter????
Any help on this would be great.

magyar

[From Martin's guide]
http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,#step2

If you don’t get a reply, follow up with a phone call and then report it to the Information Commissioner for a breach.

Rex_Mundi

vanilla wrote:

I have sent a letter to my old bank with a £10 postal order asking for my bank statements, there 40 days will be up on friday and i've had no contact from them at all except for me phoning my local bank to see if they recieved my letter ( which they did and forwarded it to the main branch that would deal with it), i don't think they are going to give me my statements, what should i do next if they ignore my letter????
Any help on this would be great.

If you don't get the statements by the 40 day deadline. You can use this template letter. I sent this to Natwest and got a very fast response.

Kentlad

Hope someone can help, I am at stage 1 of reclaiming bank charges, I sent the standard template letter and £10 to Smile bank (which they cashed!!) asking for a detail of all charges etc.

The sent a standard letter back stating "under the data protection, we will give you this info within 40 days".

However the 40 days is now up, (Today) I have had nothing from them. What are my next steps in getting this info, as the have taken the £10 are they not breaking the data protection act by not giving me the information I am legally entitled to.

Any advice will be much appreciated.

Regards
Ian.

michael1983l

Kentlad wrote:

Hope someone can help, I am at stage 1 of reclaiming bank charges, I sent the standard template letter and £10 to Smile bank (which they cashed!!) asking for a detail of all charges etc.

The sent a standard letter back stating "under the data protection, we will give you this info within 40 days".

However the 40 days is now up, (Today) I have had nothing from them. What are my next steps in getting this info, as the have taken the £10 are they not breaking the data protection act by not giving me the information I am legally entitled to.

Any advice will be much appreciated.

Regards
Ian.

the first thing I would do is call them and ask them whats going on. If not you get on to the data protection commision and report a breach of the rules.

tiger5000

I think I'm going to experience the same thing although, curiously (and amazingly!) Lloyds haven't cashed their cheque.
I suspect that they're waiting to see when I go over my overdraft limit, try and cash it then, bounce it, and apply more charges!
What happens after they've been reported for Data Protection breach?

Rex_Mundi

Send the letter in THIS POST. This should get things moving.

michael1983l

Supprise supprise the timescale passed by the banks when initially ordering my statments has now passed and not one set has arrived. This includes Barclays, Egg Card and Capital One. Is this the banks puposly wasting time to damage our resolves, has anybody else had this happen ?

tiger5000

I've recently received a list of charges from Lloyds and, helpfully, a copy of all the statements where the charges have been applied. I suspected that they would drag it out, but they delivered ahead of time. I've got to applaud them for this, at least - though I suspect that they realised that I wasn't going to go over my overdraft this month!
Meanwhile, I had already sent my 'demand' letter, having estimated their bill. Was actually quite accurate - proving that they are very consistent and efficient in emptying my account each month! ;-)

mikejmac

i sent the first letter of to lloyds tsb and have not had a reply its nearly 40 days

cataline68

I sent registered post letters to Barclays and A&L with cheques for £10 requesting my last 6 years bank statements, and 40 days later I have heard nothing from either of them. I want to take the next step but how can I when I don't know how much I am claiming for?