40 Days up and nothing....(merged)

EvilEdna_2

Send off a data protection act non-compliance letter telling them that you will take them to court to get a judge to order them to give the statements. By law they HAVE to give them to you.

LouBlue

Halifax are terrible. I sent my letter, with a £10 cheque, to them a week ago requesting statements. They have denied receiving it and it went Recorded. Royal Mail can't find out who signed for it either so I'm back to square one and will have to send another letter in. I refuse to send another cheque in though!

nickmack

Jennifer_Bryson wrote:

My boyfriend is trying to claim his bank charges back from halifax. I sent a letter on his behalf back in October 2006 along with a cheque for £5 asking for the last 6 years statements.

OK, this has already been going on far too long. Let's get back on track.

Did you request the statements under the Data Protection Act which gives them 40 days to furnish the request?

Did they tell you to pay £5 as unless told otherwise the fee is £10?

Halifax have only sent the last 2 years cleared my boyfriends overdraft (£1k) without his knowledge and closed his account down without his knowledge. Halifax are now refusing to talk to him because he no longer has an account with them.

The fact the account is closed will not stop you claiming nor will it relieve them of any obligation under the DPA to provide information.

My boyfriend has been down to his local branch a number of times and each time they have fobbed him off saying the rest of the statements should arrive within 7 days, they haven't.

What can we do to make Halifax give us the rest of his statements I mean we've paid for them for goodness sakes. I think this is a disgrace please can someone help me I don't know what to do next it's been 4 months

If you are satisfied you have made a proper request under the DPA and the 40 days has expired, the next step is make a complaint to the Data Commissioner. This usually gets things moving. If they still fail to meet their obligation, the court can force them to provide the information.

When you do have all the charges, you can start the process in the article to reclaim them.

EvilEdna_2

According to a few people over at the Consumer Action Group, the Data Commissioner isn't doing anything more than warning the banks to comply, instead of treating it as a breach of the DPA. Wonder if this is because they're getting so many complaints?

Edinburghlass_2

nickmack wrote:

If you are satisfied you have made a proper request under the DPA and the 40 days has expired, the next step is make a complaint to the Data Commissioner. This usually gets things moving. If they still fail to meet their obligation, the court can force them to provide the information.

When you do have all the charges, you can start the process in the article to reclaim them.

http://www.ico.gov.uk/complaints.aspx

Have a read of this website for complaints.

Neenos

I've sent £50 worth of cheques for back dated statements (5 different accounts). What i would like to know is if the Banks are breaking any kind of law or code of conduct by cashing the cheques and then not sending the statements after more than a week. I know they have 40 days to comply but surely if they've cashed the checks it doesn't take 40 days to print some statements and send them!!. I've got the taste for blood and i'm not going to put up with any of their c**p. Why do they have to prolong the inevitable!!.

How can i get them to pull their finger out, I've already called but they just said they should be with you between 7-10 days.

Rex_Mundi

You have no grounds for any kind of complaint untill the 40 day deadline is up.

lawtz04

Hi guys

I reported one of my banks who failed to get back to me in 40 days, to the info commisioner people, but that was 3 or 4 days ago and ive heard nothing. Is this usual? Do they not confirm your complaint?

Cheers

EvilEdna_2

lawtz04 wrote:

Hi guys

I reported one of my banks who failed to get back to me in 40 days, to the info commisioner people, but that was 3 or 4 days ago and ive heard nothing. Is this usual? Do they not confirm your complaint?

Cheers

I think the Information Commissoner is being inundated with complaints about banks at the moment so it could take a while. You could always phone and confirm that they've received your letter and are dealing with it. I went down a different route - didn't complain to IC, sent off letter informing them that I will take them to court to force them to comply with my request

beardyskintPaul

Hmm, as well as my own case with my bank, court action pending etc..

Im trying to set the ball rolling for my partners sister.

When i asked for my statements, they sent them within two weeks, I sent the same letter to the same bank for my sister in law and they've responded with the standard " we will get back to you soon, but no later than the 21st Feb " etc..

a new tactic ? How can I pressure them further to hand over the statements ?

ta.