40 Days up and nothing....(merged)

Elsie2_2

I handed my Natwest letters into my local branch as the advisor on the main number i called to get their address, advised me that there isnt a main address and to drop it into which ever branch i was closest to. I wasn't too keen on this, so when i handed it in, i asked them to stamp it for me and give me a copy back to prove i had handed it in.

batty32

can anyone give advice have asked abbey for statements going back six years and enclosed tenner,they have sent back five statements and nothing more the forty days is nearly up and i have copies of statements that i have kept for a few years which show some of the charges what is my next move thanks.

kazzadj

Well thought i'd update you all on my senario.

I complained online to IC on 16th March. 14 days later had vague response saying they are looking into it with a million others. Then had my statements today!

Hoorah:j

Leebcoward

They must provide you with 6 years statements under the Data Protection Act. Write them and tell them you will report the breach to the Information Commissioner if they do not provide them within the 40 day timescale.
Good Luck

Leebcoward

My account has been open for 16 years and I got mine. Smells a bit like b/s to me. I would report them to the information commissioner for a breach of the Data Protection Act and write to inform the bank you have done so and you expect your statements within 7 days. Worth a try. Good Luck!

snap2000

thanks for your help how do i go about doing that please

Edinburghlass_2

Edinburghlass wrote: »

Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.

and/or complain at...

http://www.ico.gov.uk/complaints.aspx


Always check if you can download statements with online banking and/or camp outside your local bank

Try this letter and/or phone your bank as well.

doublej_3

Hi

I have wrote to barclaycard and they have not sent me the details and it has been over 40 days. I have phoned them and everyone i have spoken to seem confused and they dont have phone details of the data protection team and no one seems able to do anything. So i told them that i will be complaining to the ic. Should i write to the data protection team and tell them or just complain to ic and wait for a reponse.

Cheers for the help

Bewitched2761

I have the same problem wrote to them today giving them 7 days or will report them to the IC have downloaded forms from the Ic site
hth

pigsmightfly

doublej wrote: »

Hi

I have wrote to barclaycard and they have not sent me the details and it has been over 40 days. I have phoned them and everyone i have spoken to seem confused and they dont have phone details of the data protection team and no one seems able to do anything. So i told them that i will be complaining to the ic. Should i write to the data protection team and tell them or just complain to ic and wait for a reponse.

Cheers for the help

I've had the same problems with Barclaycard - I've now reported them to the IC so just waiting to hear back